Big Bear Hostel

Terms & Conditions

Big Bear Hostel Terms and Conditions

Reservations on holiday dates (see below)* are NOT eligible for a refund.
Non-holiday weekend reservations can be cancelled within 9 days of arrival.
Non-holiday midweek reservations can be cancelled within 3 days of arrival.

If you have not called and cancelled and received a cancellation number, your reservation will be considered a NO SHOW. A NO SHOW will be charged the full amount of your reservation and is not eligible for a rain check voucher.
If you leave early, we cannot refund you for the nights you choose not to stay since we will have a hard time renting them out. All cancellations are subject to a minimum 10% cancel fee, plus any booking fees from sites other than BigBearHostel.com. Reservations canceled outside allowed cancellation period may be given, at the sole discretion of Big Bear Hostel management, a 6 month rain check IF the property gets re-booked for the same day and amount.

Double Check you have the correct "Number of Guests" above.
Your reservation shows the number of guests allowed in your room. Our pricing changes per guest. If you show up with extra guests and we cannot accommodate everyone, you will not be allowed to stay and not given a refund. We can't guarantee you can extend your stay. Please reserve the correct number of nights ahead of time.

PRICES ASSUME CASH PAYMENT AT CHECK IN!
We verify your credit card is valid, but do not charge you automatically at this time. All guests are required to present a valid ID and the credit card used to make the reservation at check in. You have the option to pay cash or credit card at check in. The rates in this reservation assume a cash discount price. If you pay with credit card at check in there is an extra reservation fee(~3%). This allows you the most options and best pricing if paying cash.

OTHER POLICIES:
We offer a Safe and Secure environment. All guests must present a valid government issued ID at check in. (State Drivers license, ID or passport) Due to the communal nature of our lodge, no unregistered guests are allowed on the property. No visitors or extra guests are allowed to visit you during your stay. Courtesy to your fellow guests is required. You must clean up after yourself in common areas. Guests staying longer than a week may be required to pay a $100/person cleaning deposit. We reserve the right to refuse service to anyone for any reason if they might impact the enjoyment of other guests. Violations of our terms and conditions will result in eviction without refund. You agree to be held responsible for any damages caused during your stay. Your card will be charged in the event of damages or excessive cleaning.

NO SMOKING allowed in any of our rooms or buildings. Outside smoking 15ft from windows/doors okay. We love pets, but SORRY, NO PETS are allowed in our buildings or rooms. Our buildings have forced air central heating set around 67-70 degrees. Game Room may be unavailable if we have a large private group rental.

In rare events,(I.e Flooding, earthquakes, "Acts of God", Groups renting entire facility, or any other unforeseen reason.) your confirmed reservation may be canceled and refunded in full, by Big Bear Hostel, without recourse or recompense. This should almost never happen, but if it does we will do our best to help you find comparable lodging nearby.

*Holidays include: (3 day weekends, Memorial day weekend, MLK weekend, Presidents Day weekend, Labor Day weekend. 4th of July week, the last 2 weeks of December and first week in January. Thanksgiving week. )

Check this box to indicate that you agree to the cancellation/guarantee policies.
Parking information There is plenty of free parking at the hostel or next door. You will be directed at check in.
Privacy policy Don't Worry. We never sell your information or share contact details with any third parties.
Booking policy
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Payment Policy

The first night may be charged in advance and any balance is due on arrival. There is a cash discount. (You will save the 3% fee we are charged to process credit cards. )

Cancellation Policy

You must cancel 3 days before arrival for stays on Sunday-Thursday nights, 9 days before arrival for stays on Friday or Saturday nights. Holiday Dates are non-refundable. (We will refund you the full amount less a 10% cancel fee if we are able to rent your cancelled room to another guest for the same amount as your cancelled reservation.)