Big Bears Lodge

Terms & Conditions

OUR MOST IMPORTANT POLICY

Our most important policy is to make you feel as comfortable as if you were in your own home.

RESERVATIONS

Reservations should be made by telephone or using our online booking system. For a one night stay total payment is required when you make your reservation. For a stay of more than one night a one nights deposit is required at time of reservation. This applies to the last night of the stay. Deposits must be secured by credit card when making your reservation or a personal check 21 days prior to your arrival date.

If you wish to pay in cash upon arrival a valid credit card is still required to hold your reservation. Payment may be made by cash, personal check, traveler’s check, BedandBreakfast.com gift certificate, American Express, Discover, Visa, or MasterCard.

CANCELLATION

If cancellation is received 14 or more days (21 days for holiday periods) prior to arrival, the deposit will be refunded less $25.00 as a handling charge. Within 14 days prior to arrival (21 days for holiday periods) there will be no refund on the deposit. Please remember that a reservation is your commitment for the full period that you request. If you leave the Inn before your reservation has expired or arrive late, your entire fee will be forfeited.

Deposits are applied to the most expensive night of your initial reservation. Should you arrive after your specified date or depart prior to the end of your confirmed reservation, you will be charged the full amount of your reserved stay.

CHECK IN / CHECK OUT

Check in is between 2pm and 10pm. If you plan to arrive later than this please call to organize special arrangements. Check-out is requested no later than 10am. Later departures may be available upon request but depending on availability and will incur additional charges, typically $25 before 1pm and $40 before 4pm. Any checkout later than 4pm will be charged an additional nights stay.

PETS

Unfortunately having experienced a number of problems recently concerning pets and their owners we have taken the decision to no longer accept pets of any kind. We regret any inconvenience that this may cause.

SMOKING

For our guests comfort and safety, we operate a non-smoking policy throughout the lodge. Smoking is only permitted outside the building where we have provided suitable receptacles for cigarette butts. A minimum $150 cleaning charge will be added to your bill if you smoke in your room or anywhere inside the building.

Payment Policy

Reservations should be made by telephone or using our online booking system. For a one night stay total payment is required when you make your reservation. For a stay of more than one night a one nights deposit is required at time of reservation. This applies to the last night of the stay. Deposits must be secured by credit card when making your reservation or a personal check 21 days prior to your arrival date.

If you wish to pay in cash upon arrival a valid credit card is still required to hold your reservation. Payment may be made by cash, personal check, traveler’s check, BedandBreakfast.com gift certificate, American Express, Discover, Visa, or MasterCard.

Cancellation Policy

If cancellation is received 14 or more days (21 days for holiday periods) prior to arrival, the deposit will be refunded less $25.00 as a handling charge. Within 14 days prior to arrival (21 days for holiday periods) there will be no refund on the deposit. Please remember that a reservation is your commitment for the full period that you request. If you leave the Inn before your reservation has expired or arrive late, your entire fee will be forfeited.