Blue Horizon Lodge

Terms & Conditions

Cottages are more complex than one room accommodations, all cottages are unattached individual homes with a living room, kitchen, bathroom and bedroom(s). We take pride in and strive to make it perfect for your stay both clean and comfortable.

BLUE HORIZON LODGE POLICIES: Policies are subject to change and our policies supersede all others.

AGE REQUIREMENT: Principal renter/tenant must be 21 years of age or older, cottages principal renter/tenant is defined as the person reserving and paying for the security deposit/rental fees and is responsible for all guests staying at the property during their stay. Photo ID and credit card which reservation was made will be required upon check-in.

PARKING: Each cottage has a limit of 1 free parking space for smaller cottages and 2 for larger cottages, that are exclusive to that rental. Parking on the Blacktop only. Per the city ordinance, there is NO parking on the street. If you don’t park on the blacktop your vehicle may be towed. Any vehicles not registered with a guest is subject to be towed at vehicle owners’ expense. No motor homes, boat trailers or campers are allowed to park on-premises. If you have additional vehicles we will NOT be able to accommodate parking.

OTHER :
Allergies – As we do our best to keep all cottages non-pet friendly. We cannot guarantee that cottages do not contain a non-allergenic atmosphere.
BBQ – Some grills are propane and propane tanks cannot be filled between rentals. Tenants are welcome to exchange the propane tanks out themselves if they wish. The local Walgreens and Kmart both provide an exchange program. NO BURNING WOOD IN BBQ.

INSECTS AND ANIMALS: However, you should realize that they are a part of a mountain environment and must be tolerated to some extent. Big Bear is a mountain environment surrounded by A National Forest, it is possible you may encounter: mice, woodpeckers, raccoons, squirrels, gophers, bears, and bats, among others. From time to time guests may come across one of these animals either alive or dead, inside the home or outside the home. Common insects include ants, spiders, moths, and flies. Insects can move very quickly when a home is left empty, even overnight and spider webs, dead insects or live ants are possible. B.H.L. inspects every prior rental to your arrival but cannot guarantee the cottages will be free of all pests. But we will continue to check to diminish this possibility. Please call us immediately if you encounter an issue and a staff member will come to the home. Please do not leave food crumbs etc, around in living areas of the cottage. B.H.L. will take every important step to repair amenities in a timely fashion. Big Bear is no exception when it comes to having little creatures such as bugs, spiders and mice. We make every attempt to control these pests but they can be stubborn and reappear within days. If you have any problems with them while in the unit, call and we will attempt to minimize the problem. However, you should realize that they are a part of a mountain environment and must be tolerated to some extent

WiFi: We offer Wi-Fi but due to our location, the signal may not always be strong. Security is not guaranteed, you will not receive compensation for an amenity which you are not charged. Our WiFi is Blue Horizon Lodge - Guest and the password is Cabinfever.

ITEMS LEFT BEHIND: If you leave a personal item behind, there will be a $20.00 minimum additional charge for postage & handling. Be sure to carefully check for your belongings before you leave. If it is an expensive item will consciously try to reach you by phone.

CLEANING: Each rental at BHL is professionally cleaned and restocked prior to your arrival. However, you are expected to tidy up after yourselves before you check-out. Remove ALL trash and taken to the dumpster located on-site. Clean and put ALL the dishes away.

TRAVELERS INSURANCE: Is highly recommended for ALL your vacation plans. You never think you need travel insurance until an unexpected event occurs. It doesn’t have to be costly, but sometimes it’s worth the few extra dollars to be safe.

SERVICE ANIMALS: Unless provided with the proper paperwork, we will not allow any pets on our premise.

PLEASE NOTE: Your full monies paid will be forfeited and you will be asked to vacate the premises without refund if any of the following occurs:
Unregistered in a rental (including children All guests must be registered upon check-in)
Any kind of smoking in the unit (all units are non-smoking)
Having pets with documented paperwork or excessive barking
Illegal drug use of any kind disturbing the peace or the safety of other guests

POWER OUTAGES; Are another part of life in the mountains, especially in the winter EACH COTTAGE IS PROVIDED WITH A FLASHLIGHT. Most units will maintain their heat because they are NOT forced air but wall heaters. If we are alerted to a problem we will do our best to help minimize or alleviate the issue in a timely manner. We will not offer additional compensation for an inconvenience that was addressed expeditiously. Your cooperation will be greatly appreciated.

HOUSEKEEPING: Is offered daily signs must be hung out between 11 AM and noon. Housekeeping is NOT permitted to clean where personal items are. They will do dishes, clean floors, and organize beds. They will NOT fold clothes, pick up dirty clothes, put away any personal items.

We will NOT be held accountable for any delays or inconveniences caused by severe weather. We cannot be held legally responsible for any circumstances beyond our control including power outages.

Payment Policy

Payments must be made within 24 hours of reservation - Guest will be notified and must respond with a valid credit card or will be considered void within 24 hours of invalid credit card notification.

CHARGES AND OTHER FEES
11% Transient Tax
3.0% TBID Tax
2.5% Marketing Fee
3.5% Credit Card Processing Fee
Processing and Booking fees vary
Cleaning fees $75 to $125 are non-refundable.
Prices are subject to change.

Cancellation Policy

The reservation will be charged within 48 hours of booking If booking directly with us, the balance is due immediately upon booking prior to your stay/reservation. Properties are subject to be released for re-booking if full payment has not been received within the said time frame. All payment arrangements other than what is described here must have to support written documentation. No refunds will be issued for reservations made less than 48 hours.
If you need to cancel your reservation, call B.H.L. right away as well as a booking site. Sporadically cottages can be re-booked in which case the fee will be equaled to a one nights stay minimum but is not guaranteed and you would be responsible for the full security/damage amount charged. NO REFUNDS FOR UNUSED NIGHTS or early check-outs. Rain checks will be given if all road access to Big Bear Lake are closed at the same time and you cannot make it to your reservation.
Phone reservations must be paid within 24 hours by credit card. No personal checks will be accepted. Formal Quotes are issued by email and will be honored for 24 hours You must request a formal quote to lock in a price which will include the house, booking dates, and cost. Phone conversations, verbal quotes, and email threads will not be honored as formal quotes. We cannot guarantee the accuracy of rates that are more than 60 days out. Please call for verification.

B.H.L. reserves the right to cancel any booking at any time for any reason. If B.H.L. suspects that the renter will be in violation of the city ordinance either by occupancy or cars allowed, we reserve the right to cancel your booking prior to your arrival or if you have already arrived, forfeiting monies paid. Over occupancy will result in immediate eviction with no refunds will be given. B.H. L. will not tolerate any gathering that even briefly violates the city ordinance. Bookings cannot be guaranteed if the credit card provided is found invalid. Please call to verify if bookings over 60 days can be made. Renters are 100% responsible for any fees or penalties related to downloading of music, movies, pay per view, etc to the cottage during their stay. Each renter is responsible for their guests. This also includes any fees related to copyright violations.
Blue Horizon Lodge highly suggests that all travelers purchase Travelers’ Insurances.
THERE IS NO REFUND OF ANY HOLIDAY RESERVATIONS. HOLIDAY IS CONSIDERED NOVEMBER 15 TO MARCH 30 OF THE NEXT YEAR. HOLIDAYS ARE ALSO THE DAYS OBSERVED BY THE US GOVERNMENT.
Please note Blue Horizon Lodges' Policies supersede all others. Also, Cancellation Policy applies to all rentals.
Cancellation of reservations: within 2 days receive a full refund
No-Show with no communication will not receive a refund
No-Show with communication can vary
ALL GUEST AGREE TO NEVER DISPUTE A CHARGE FOR LODGING BY BLUE HORIZON LODGE.