Brocco on the Park

Terms & Conditions

Check-in
We welcome guests from 3pm to check in. You will receive an email from us 48 hours prior to check-in with a door code for access as we are currently working a contactless check in/check out system.

Check-out
We want you to enjoy every second of your stay with us, that’s why check-out is 11am. For check-outs earlier than 7.30am or later than 11am, please inform reception when you arrive. We charge £20 per hour for late check outs.

Covid19
If you become unwell during your stay or after you have stayed with us please let us know as soon as possible via hello@brocco.co.uk

Breakfast, Lunch and dinner
Breakfast is served in Brocco Kitchen downstairs, which is open from 8.30 am Friday, Saturday and Sunday. Lunch is served 12.30 3.45 Wednesday to Saturday and until 4.45 on Sundays. Dinner is available 6-9 pm Thursday, Friday and Saturday. Brocco Kitchen is closed on Mondays and Tuesdays, apart from special events. Please ask us to reserve you a table. Or ask us about nearby restaurants: we’re happy to make a recommendation. Breakfast in a bag is available to purchase every day, a pre order is required.

Food and drinks served to the rooms
This will incur a 15% service charge for all food and drink items taken up to the room.

After hours
Make the most of our cosy lounge and dining room after hours, and help yourself to a nightcap from our guest honesty bar. Just write down what you have and we’ll add your drinks to your bill in the morning.

Children
Children are welcome to stay at Brocco and Nightjar’s Nest (which has a small double sofa bed) is best suited to accommodating a child or infant in a cot. Under threes stay free of charge, and we charge £35 per night for children aged 3-12.

Parking
Each hotel room comes with one complimentary parking space. This will be either in our on-site car park, or our overflow car park at St Augustine's Church, 150m away on Brocco Bank itself.

Payment
We take credit card details at the time of booking to secure your reservation. Full payment for your room and any extras will be taken on check-in. For bookings between 24 and 26 December and December 31, we require full non-refundable payment upfront by 1 December or the date you book, whichever is later.

For a room booking of four nights or over, we require a £50 non-refundable deposit per night.. For a single booking of four rooms and over, we require a £50 non-refundable deposit per room per night.

Cancellation
When you make a booking with us, we want to welcome you to our hotel and for you to love it as much as we do. We do, however, understand that sometimes life’s not like that and that plans change at the last minute. As we are a small hotel, if you cancel less than 72 hours in advance, you’ll be charged for the first night of your stay and 50% of any subsequent nights, unless we can re-let the room. If you cancel with less than 24 hour notice the whole stay will be charged for.

Christmas and New Year bookings
A two-night minimum stay applies to bookings for 24th-26th December. No check-ins or outs are available on Christmas Day 25th December. Full payment will be charged by 1st December for stays during 24th-26th December and 31st December. Our restaurant will be closed on Christmas Day and Boxing Day.

Smoking
We are a no-smoking hotel. If you smoke in a bedroom, you will be liable for a £200 cleaning charge.

Room key charges
Any room keys taken from the hotel and not returned are liable to a £50 replacement fee.

Payment Policy

We take credit card details at the time of booking to secure your reservation. Full payment for your room is required on check-in, and any extras are settled at the end of your stay. For room booking of four nights or over, we require a £50 non-refundable deposit per night. For a single booking of four rooms and over, we require a £50 non -refundable deposit per room per night.

For bookings between 24 and 26 December and December 31, we require full non-refundable payment upfront by 1 December or the date you book, whichever is later.

Cancellation Policy

When you make a booking with us, we want to welcome you to our hotel and for you to love it as much as we do. We do, however, understand that sometimes life’s not like that and that plans change at the last minute.

As we are a small hotel, if you cancel less than 72 hours in advance, you’ll be charged for the first night of your stay and 50% of any subsequent nights, unless we can re-let the room. If you cancel with less than 24 hour notice the whole stay will be charged for.