Caitlin's Guesthouse

条款和条件

Our property has a policy of No Smoking. If you are found to be in violation of either of these, you will be assessed a $200 fee.

Check-in time is 3:00 pm. We will be happy to check you in early if your room is available. Check out time is 12:00 noon.

Our lobby hours are 7 am to 8 pm Sunday through Thursday and 7 am to 9 pm on Friday and Saturday. Please let us know ahead of time if you will be arriving after our lobby is closed. Arrangements will be made to process your check in before your arrival and your key will be left for you.

Free parking and complimentary breakfast are available to all our overnight guests.
Items left behind and requested to be mailed will incur a minimum charge of $10 and may take up to 30 days to receive. We apologize for any inconvenience. To avoid this, please be sure to thoroughly check your room for items that are of value to you prior to your departure.

We reserve the right to charge for any damage to or removal of items from the premises and/or unusual cleaning.

Damaged or missing items from rooms post check out will be charged to your security deposit on file. These include but are not limited to remote controls, bathrobes, linens, pillows, mugs, room key, books, etc., Please inquire if you have any questions or concerns about this policy.

Payment Policy

Our rates are all inclusive, based on double occupancy and includes complimentary breakfast. There are no additional taxes, fees or hidden surcharges. Direct reservations are confirmed by payment of your 1st night in the case of a one or two-night stay OR 50% of your total stay for three or more nights. This may appear as two separate charges on your statement in the case of three or more days. All other channels (e.g. booking.com, etc.) require full payment in advance. A valid id must be presented at time of check in along with the credit card used to reserve online. No cash accepted onsite.

Cancellation Policy

As we are a small independent business, cancellations affect us greatly.

Therefore, all cancellations are subject to a minimum $25 per booked room cancellation fee and are treated as follows:

In advance of 14 full days prior to arrival date - Refund of deposit, less the $25 cancellation fee.

Within two weeks from arrival - Refund of deposit based on our ability to resell your room(s), less the $25 fee.

A 30-day cancellation applies to all holidays, months of May/June/September/October and from mid November through January 15th.

30-day cancellation or more applies to all bookings of more than two rooms year round.

EXCEPTION: New Year week reservations are paid in full, in advance, and are non-refundable.

Please be sure to acquire trip insurance in the event of unexpected illness, death or weather related emergencies as we are not able to make an exception to this policy.

Additional policies apply to group reservations of three or more rooms.

All cancellations must be provided to the innkeeper in writing. You will receive any refund due within 30 days.