Casa Cien

Terms & Conditions

Check-In/Check-Out

Hotel check-in time is from 3:00pm. Early check-in cannot be guaranteed and is subject to availability. Pre-registration can be arranged upon request at an additional charge. Check-out time is 11am. Late check-out can be arranged, subject to availability and charges may subject to additional fees.

Parking
Valet Parking is available. This is a complimentary service for our guests, please notice that you will have to let us know 20 minutes in advance in order to have your car ready at the hotel main door.

Internal Hotel Regulations
ART. 1.- The following Hotel Policies are to be fulfilled by both the Hotel with address in Calle Recreo # 100, Col. Centro in the City of San Miguel de Allende, in the State of Guanajuato as well as the guest using its services.
Art. 2.- Any person staying in this establishment is requited to fill out a registration card. When the guest are part of a group, their representative will fill out the registration card and provide a list of guests and their information.
Art. 3.- Check in time is 15:00 hrs. Check out time is at 11:00 hrs. The guest has a tolerance of 60 (sixty minutes) from the check out time without an additional charge, for this purpose the above according to the indicated in the NOM-010-TUR 2001. In case more time is required please speak to the Front Desk.
Art. 4.- Breakfast hours from 08:00 hrs to 12:00 hrs
Art. 5.- swimming pool hours from 10:00 hrs to 21:00 hrs
Art. 6.- Casa Cien is not responsible for loss of money or valuables. Please use the safe offered in each suite.
Art. 7.- The Hotel has taken adequate security measure and has a Civil Liability insurance in accordance with the provisions of NOM-07-TUR-2002. When a guest makes use of the valet parking of the Hotel the establishment is not responsible for partial damage or total loss of the vehicle or objects left inside.
Art. 8.- The Hotel will issue receipts of payments or detailed invoice of the service rendered and the amount covered by them, when the guest request it. The Hotel does not assume responsibility for external contracted service such as taxis, tours or doctors.
Art.9.- The Hotel exhibits clearly in the Reception area and all the rooms, its category, the current lodging rates (regulation NOM-010-TUR-2001).
Art. 10.- Any visitor must be announced to the Front Desk and are not allowed in the rooms.
Art. 11.- Use of installations for visitors could incur an additional fee.
Art. 12.- Any damage or loss caused by the guest to the installations and/or hotel property must be paid according to the value set by the Hotel.
Art. 13.- Smoking in the rooms and covered public areas is prohibited. The hotel reserves the right to charge an additional fee on the bill of the guest who smokes in these areas.
Art. 14.- Casa Cien reserves the right to use hotel common areas for events not related to hotel guests. Please contact reservations desks for buyout conditions of suites and public areas.
Art. 15.- Hotel amenities and installations are for exclusive use of hotel guest.
Art. 16.- Speakers are not allowed in public areas. Volume in rooms must not exceed reasonable levels.
Art. 17.- It is prohibited to cause inconvenience to others.
Art. 18.- Outside food and drink is not allowed on Casa Cien premises
Art. 19.- Pets are allowed only with a signed agreement from the hotel.
Art. 20.- If any guest becomes ill, the reception of the Hotel must call a doctor and may be treated in his room and the guest will pay directly to the doctor the price caused.
Art.21.- Fire arms, explosives, flammable materials, narcotics or similar substances are not allowed on the premesis

Payment Policy

Payment method accepted

If you wish to settle your account with a credit card, you must present the card at the time of registration where a pre-authorization will be processed for the total cost of the accommodation plus a security deposit. If you prefer to settle your account in cash, you must pay the total cost of the accommodation plus a security deposit to cover all unforeseen expenses at the time of check-in.
Please note that a valid photo identification will be required at check-in and a copy retained in the file. Casa Cien does not accept personal or company checks as a method of payment, unless advance payment is made 10 days before arrival.

Cancellation Policy

Payment method / guarantee:

Cancelation within 14 days of the checkin date will be subject to a one night charge. No shows will be charged the full reservation. Keep in mind that changes may cause a change in rate and / or may also generate a service fee.
Cancellation policy does not apply to group or event reservations.

In case it is necessary to cancel or modify your reservation, please contact our hotel reservations team at (+52) 415 111 3472. before 14:00 14 days before the arrival date.