Casa9

Terms & Conditions

Terms & Conditions
We are a non-smoking property for reasons of health, safety and comfort for all of our guests. Guests who violate the policy and smoke in premises are subject to a minimum $400.00 charge for returning the room to smoke-free status and agree to being charged by accepting this policy. We appreciate your understanding.
Our reception hours are 9 am to 5 pm Sunday through Thursday and 9 am to 8 pm on Friday and Saturday. Please let us know ahead of time if you will be arriving after our lobby is closed. Arrangements will be made to process your check in before your arrival and your key will be left for you.
Our Continental breakfast is served from 7.30 am to 10.30 am.
All guest rooms are located on the second and third floor. There is no elevator and no bellhop. Please pack accordingly.
We reserve the right to charge for any damage to or removal of items from the premises and/or unusual cleaning.
All photo shoots and filming are subject to advance approval by the owners. At least seven days advance written notice required prior to any personal or professional photo shoots. No closed door filming allowed. Additional fees apply. In other words, you may not simply reserve a room for a photo shoot or filming. This also applies to day of events such as weddings. A liaison designated by casa9 will be assigned to monitor all photo shoots and filming. Please call us at  +1(310)730 9751 for further details. A separate contract is required.
No hourly rates available.
No cash accepted onsite.
Items left behind and requested to be mailed will incur a minimum charge of $10 and may take up to 30 days to receive. We apologize for any inconvenience. To avoid this, please be sure to thoroughly check your room for items that are of value to you prior to your departure.
Damaged or missing items from rooms post check out will be charged to your security deposit on file. These include but are not limited to remote controls, bathrobes, linens, pillows, mugs, room key, books, etc., Please inquire if you have any questions or concerns about this policy.

Payment Policy

Our rates are all inclusive, based on double occupancy and includes complimentary breakfast. Local Taxes will apply. Direct reservations are confirmed by payment of 50% of your total stay. This may appear as two separate charges on your statement. All other channels (e.g. booking.com, etc.) require full payment in advance.. No cash accepted onsite.

Cancellation Policy

As we are a small independent business, cancellations affect us greatly.
• 14 days or less cancellations prior to arrival date will loose the Deposit fee.
• Cancellations with 30-day or more: we will refund the Deposit fee and will apply a 25% cancellation fee per room.
EXCEPTION: New Year’s week reservations are paid in full, in advance, and are non-refundable.
Please be sure to acquire trip insurance in the event of unexpected illness, death or weather related emergencies as we are not able to make an exception to this policy.
Additional policies apply to group reservations of three or more rooms.
All cancellations must be provided to the innkeeper in writing. You will receive any refund due within 30 days.