Che Shale

Terms & Conditions

> All rates include 16% VAT & 2% Catering Levy
> Our Daily Rates include breakfast, complimentary wifi in restaurant and lounge area, early/extended checkout, and afternoon tea/coffee/freshly baked cake
> Half board meal plan entitles guest to either lunch or dinner to the value of USD 30. Full board meal plan entitles guest to both lunch and dinner to the value of USD 60. Anything over and above that, plus drinks will be charged for.
> Daily rates are quoted in USD or KSH
> Check-in time: 2:00 PM and Check-out time: 10:00 AM
> Children under 3-years old stay complimentary, children between 3 and 12 years old stay at a reduced rate as stated on your confirmation
> Not included in the daily rate: activities, airport transfers, drinks and extra meals. (unless stated in a package or offer)

**Please do not bring outside food into the hotel; this is to assure that animals stay out of your room. Outside beverages are subject to a corkage fee.**
> Should you wish to claim a resident rate or you are eligible for tax exemption, kindly furnish us with supporting documentation before proceeding with check out. Failure to do so will result in the inability to grant the requested benefits.

Payment Policy

> All rates include 16% VAT & 2% Catering Levy
> 50% deposit in order to confirm your booking. Balance paid upon arrival.
> We accept major credit cards, bank transfer, Paypal or Mpesa for our East African guests. We accept KSH, Euros and USD

Cancellation Policy

> For bookings cancelled more than 30 days prior to arrival: full refund of deposit
> For bookings cancelled from 30 to 20 days prior to arrival: 30% refund of deposit
> For bookings cancelled less than 20 days prior to arrival: no refund of deposit
** Minus Tax & Bank Fees **