Coco Plum Island Resort

Terms & Conditions

Terms & Conditions:

Rates Policy:
- All rates are subject to change without notice.
- All rates are in USD and includes all taxes / fees.
- All rates are based on double occupancy
- We accommodate adults only and guests must be 18 years of age or older to book and stay at Coco Plum Island. At this time we do not accommodate solo travelers.
- Rates are per couple for all packages
- Our rates do not include gratuity.
- Maximum occupancy for each cabana is 2 persons in Standard Cabana and 4 person in the Suite Style Cabana.
- Adult rates apply for all packages since we are an adult’s only resort
- Discount Eligibility for Rates: A 3rd or 4th adult person in Suite Style or Premium Suite Style cabana will be entitled to 20% discount (Local flight and boat cost within all packages are not eligible for discounts).
- For Rates not listed are available, please contact us

General Terms & Conditions:

There is a 4 nights / 5 days minimum stay, except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter)** which requires a 7 nights/ 8 days minimum stay; and also Thanksgiving week which requires a 7 nights/ 8 days minimum stay. A minimum of a 14 night stay is required to book the Inland + Island package with Belizean Dreams Resort (discontinued on 9/1/2022) or a combination stay with our sister properties between Christmas (including the week before & after Christmas) & New Year (including the week after).**

Unused portions of Packages (meals and/or activities, add-ons, tours etc.), / Trips shortened as a result of or due, but not limited, to airline delays, strikes, world events, no-shows, premature departures, personal issues, inclement weather, pandemics such as COVID-19 and/or acts of God, including hurricanes are NON-refundable and NON-transferable.

All additional meals, transportation, drinks and/or tours etc. will be billed to your incidentals and should be paid for at check-out or the resort reserves the right to charge your credit card on file.

Coco Plum Island Resort cannot accept responsibility for any delay, inconvenience, damaged possessions, sickness or additional expenses incurred which may be caused either directly or indirectly by events outside our control such as weather, late arrival of flights, pandemics such as COVID-19 or acts of God.

All guests acknowledge and agree that they are fully aware of the contagious nature and effects of COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Coco Plum Island Resort, and their respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, managers, successors, assigns, agents and representatives, against any claims and/or damages whatsoever, including legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complication by COVID-19.

The bartender reserves the right to refuse service to anyone who has clearly exceeded their limit.

The hotel management declines all responsibilities for valuables left in the room after check out.

Smoking of any substance in our rooms is strictly prohibited. If smoking is detected at anytime during or immediately after a guests' stay, management reserves the right to charge a cleaning fee of US$500 per room.

Additional a la carte tours to the jungle and to the reef can be arranged for an additional fee, please contact us

Guests are NOT allowed to switch between Coco Plum Island and Belizean Dreams resorts during their stay with us. Guests must cancel with us in writing (adhering to our Cancellation Policy) and then book with our sister resort.

Splitting vacation between both Belizean Dreams and Coco Plum Island is allowed at the time of booking. Guests will need to book each resort separately at the time of booking and pay both resorts separately as we are under different management.

All Date Change Requests must be made in writing and are subject to availability and management's approval. Rescheduling Cost for such request is as follows:

120 or more days prior to arrival date, guest will be subject to a US$100.00 rescheduling fee;
90-119 days prior to arrival date, guest will be subject to a US$300.00 rescheduling fee;
31-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee;
30 days or less will NOT be entitled to any change of date option
Guest moving from Low to High Season will be expected to pay the difference.
Guest moving from High to Low Season will not be compensated for the difference.

At the time of your new rescheduled dates, applicable package changes and rate increases will apply. Special offers that were previously applied to your original vacation will no longer apply to new rescheduled dates.

*Policy Exception: Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy:**

61-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee;
60 days or less will NOT be entitled to any change of date option

Policies and Conditions for Tours:
Due to the impact of the Coronavirus pandemic, tour schedules and availability may be altered. The Front Desk will confirm your tours upon checking in.

Belize is located in the jungle tropics, known for its melting pot of diverse cultures and pristine one of a kind landscape, architectures, flora and fauna. It is also one of the most visited tourist destinations. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems.

Package tours as well as tours included in Package Add-On must be chosen according to our daily tour schedule.
Tours arranged on days other than our scheduled tour days are subject to an upgrade fee per person.
Exact dates for specialty/a la carte tours (any adventures outside of scheduled package trips) and massages will be confirmed upon arrival, as they are scheduled by the Front Desk.
Unused portions of a la Carte items and Add-Ons are non-refundable and non-transferable.
Tour rates are subject to change without notice.
The Deep Sea Fishing tour adheres to additional tour policies.
All boat itineraries and activities are weather and conditions permitting at resort's discretion.
We cannot guarantee the clarity of the ocean at all times as a result of weather.

Insurance:
There is risk involved in any outdoor activity and accidents may occur, therefore at Coco Plum Island resort we consider safety our most important concern. It is recommended that guests purchase a comprehensive travel insurance policy at the time of your booking to protect you against illness, injury, loss of personal items and baggage, cancellation, and other travel contingencies. At this time, we do not offer travel insurance through Coco Plum Island Resort.

TIPS/GRATUITIES
The package rates do not include gratuities. We have developed a suggested gratuities guide in response to guest feedback. Please bear in mind that it is meant only as a guide for you. The actual amount is left totally to your discretion and dependent upon the quality of service. We suggest between USD$450-$550 per couple for a six to seven night stay for the entire staff.
Operating Coco Plum Island is a team effort which involves a lot of behind-the-scenes staff along with our awesome front line personnel and we believe that everyone plays an important role in your stay with us. Should you choose to leave a gratuity this is left completely to your discretion and is based on the quality of service you receive. There is nothing too small or big and anything is appreciated.
Because we are all inclusive property, we advise against tipping individually on a daily basis so that you do not have to worry about carrying cash/credit cards with you while you are enjoying your vacation. Instead, we strongly suggest that you finalize your tips at the front desk upon checkout where you are able to write your specific instructions regarding your tip amount and how you would like it to be distributed along with your signature.
Utilizing the front desk as the contact point is essential to ensuring that tips will be sent to our accounting department, which manages proper and transparent distribution through the staff's bank accounts.

See our FAQs for more information.

**Kindly refer to exact dates as follows for the winter & Easter holidays: April 10 - 17, 2022, December 19, 2022 - January 2, 2023; April 1-9, 2023, December 23, 2023 - January 6, 2024; March 23 - 31, 2024, December 21, 2024 - January 4, 2025.

Payment Policy

PAYMENT POLICY:

25% deposit is due at the time of booking.

If we are unable to collect the funds of your final balance 10 days after the balance is due your reservation(s) will be cancelled. At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival.

The initial deposit payment may be automatically charged via our booking engine, which charges in US currency or the deposit may be charged through our local bank in Belize Dollars utilizing a Standard Exchange Rate (US$1 = BZ$2) and as such, are subject to exchange rate variances. However, all remaining balances are charged through our Belize local bank. The Standard Exchange Rate in Belize is approximately US$1 to BZ$2. Your bank will then convert our Belize charges back to your currency and will utilize the applicable market exchange rate at the time of conversion.

Coco Plum Island Resort is not responsible for any currency rate of exchange variances applied by banks or for any international processing fees that may be charged by your credit card company.

Payment in full is due 30 days prior to arrival. Except for stay between Christmas & New Year (December 19th to January 5th) which require payment in full 60 days prior to arrival. Final balances will automatically be processed to your credit card on file. If you wish to make final payments using a new Credit Card, you will be required to submit a new Credit Card Authorization Form no later than 4 days prior to your final balance due date. We recommend notifying your bank or credit card company about this charge to avoid any holds. After we do officially charge your final balance, please note that your full payment is non refundable and non transferable.

Kindly note: Island Rentals, Overwater Villa Rentals and Group bookings of 16 or more persons adhere to different Non-refundable balance and/or deposit requirements. Please see those sections for details.

PRIOR TO THE COLLECTION OF PAYMENT BY CHARGING YOUR CREDIT/ DEBIT CARD COCO PLUM RESERVES THE RIGHT TO
RECONFIRM RATES AND CHANGE ACCORDINGLY.

Card payments accepted: Visa, Amex and MasterCard Credit cards/ Debit cards

ISLAND RENTAL:
- We require a 25% non-refundable deposit (check only) at the time of reservation for Island Rental.
- Non-refundable balance (check only) is due 120 days prior to arrival.
- Island rentals are not available during the weeks of Easter, Christmas and New Year's.
-Due to the fact that island rentals are discounted for an entire island buyout, specials are not applicable for the Island Rental Package.
- The Overwater Villa is not included in island rental rates.

GROUP VACATIONS:
For group bookings with 16 or more persons:
- We require the standard 25% deposit at the time of reservation.
- Non-refundable balance is due 120 days prior to arrival.

OVERWATER VILLA:
- We require the standard 25% deposit at the time of reservation.
- Non-refundable balance is due 60 days prior to arrival.
- Overwater Villa is not available during the weeks of Easter, Christmas and New Year's.

Cancellation Policy

CANCELLATION POLICY:

All cancellations must be received in writing and confirmed by our resort to be considered valid/effective.

Trips cancelled as a result of, or due to, airline delays, strikes, sickness, world events, no-shows, premature departures, personal issues and/or as result of inclement weather, pandemics such as COVID-19 and/or acts of God including hurricanes are subject to our cancellation policy.

No refunds will be given for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. (Read about entry requirements on our website)

No refunds will be given for cancellations due to being placed into quarantine for medical issues including pandemics such as COVID-19. Rescheduled stays will be subject to rescheduling cost and policies.

If you are placed into quarantine, our cancellation and rescheduling policies still apply. You will be billed for accommodations, meals, etc., to be paid at checkout. If you purchased Travel Insurance, it is your responsibility to be familiar with the policy as well as to submit any documentation needed for reimbursement.

There is a $200 USD / $400.00 BZE administration fee for all cancellations; this fee will be deducted prior to all refunds.

All Cancellation made:

120 or more days prior to arrival date, admin fee will be deducted from the deposit, 100% of this balance will be refunded.
90-119 days prior to arrival date, admin fee will be deducted from the deposit, 75% of this balance will be refunded.
31-89 days prior to arrival date, admin fee will be deducted from the deposit, 50% of this balance will be refunded.
Less than 30 days prior to arrival date, guest is entitled to NO refund.

Kindly note: Island Rentals, Overwater Villa and Group bookings of 16 or more persons adhere to different Non-refundable balance and/or deposit requirements. Please see those sections for details.

*Policy EXCEPTION: Cancellation on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy:**

61-89 days prior to arrival date, guest is entitled to 50% refund less admin fee;
Less than 60 days prior to arrival date, guest is entitled to NO refund

COMBINATION/SISTER PROPERTY VACATIONS

All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details:

CANCELLATIONS FEES

Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying.

ALL CANCELLATIONS MADE:

120 or more days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 100% of this balance will be refunded.
90-119 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 75% of this balance will be refunded.
31-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded.
Less than 30 days prior to arrival date, guests are entitled to NO refund.

*POLICY EXCEPTION:

Cancellation on booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy:**
61-89 days prior to arrival date, admin fee (US$100 per resort)  will be deducted from the deposit, 50% of this balance will be refunded.
Less than 60 days prior to arrival date, guests are entitled to NO refund.

RESCHEDULING

When  rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below.

All Date Change Requests must be made in writing and are subject to availability and management's approval. Rescheduling Cost for such request is as follows:

120 or more days prior to arrival date, guests will be subject to a US$50.00 rescheduling fee at each resort.
90-119 days prior to arrival date, guests will be subject to a US$150.00 rescheduling fee at each resort.
31-89 days prior to arrival date, guests will be subject to a US$225.00 rescheduling fee at each resort.
30 days or less will NOT be entitled to any change of date option.
Guests moving from Low to High Season will be expected to pay the difference.
Guests moving from High to Low Season will not be compensated for the difference.

*POLICY EXCEPTION:

Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) will be subject to the following changes in the above policy:**

61-89 days prior to arrival date, guest will be subject to a US$225.00 rescheduling fee.
60 days or less will NOT be entitled to any change of date option.