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Whole Cottage - Self CateringDetails
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- Non-Smoking Property
- Pet friendly
- Iron On Request
- Non-Smoking Rooms
- Dining Room
- Free Outdoor Parking (not guarded)
- On Site Restaurant
- Hairdryer - Upon request
- Dog Friendly
- Outdoor Seating
- WiFi Internet
- DVD Library
- Full Kitchen
Whole Cottage - Self Catering Book
Whole Cottage - Self Catering
- Fire Blanket
- Sofa Bed
- Cots Available
- Dogs Accepted
- Flat Screen TV
- Garden View
- Linen and Towels Provided
- Double Bed
- Free In-House Movies
- Tea/Coffee Maker
- Daily Housekeeping
- DVD Player
- Iron/Ironing board
- Lounge Area
- Free Toiletries
- Extra Baby Cradle on Request
- High Chair Available
Terms & Conditions
TERMS & CONDITIONS
Reservations for accommodation by guests (the Guest) are accepted by Little hotelier on behalf of the property owners (the Owner).
The Agreement: The rental agreement is between the Guest and the Owner. Little hotelier acts only as an agent for the Owner. The contract is deemed to have been made once the Guest has paid in full and the Agent has dispatched a confirmation of booking, on behalf of the Owner. The guest must be over 18 years of age at the time of booking.
Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. The Owner or the Agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge of £50 or more will be levied. Please note that the convention for Daisy cottage is that guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for guests.
Number of People using Holiday Accommodation: The owners permit the Guest and members of the guest's party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Owner. Extra charges may be applicable if the number of guests differs from the number on the booking.
Arrival/Departure: The property (unless otherwise stated in the property details) is available for occupation from 3.00 pm on the first day of the holiday and must be vacated by 11 am on the last day.
Once a booking has been accepted by the Owner, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £20 re-booking charge will be payable.
We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: The guest may only bring such pets as are booked in by the guest at the time of booking. A charge will not be made per pet. Pets must be well-behaved and should not be left unattended in the property. They are not permitted on any furniture in the property. If damage or extra cleaning is caused by pets the guest may be billed for that charge. No garden is guaranteed as secure for dogs even if described as private or enclosed.
Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft: Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner will ask for reasonable replacement costs.
Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property.
If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Access: Guests must allow reasonable access to the property by the owner for maintenance, given reasonable notice.
Wildlife: Many properties are in beautiful rural areas. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to the owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way - but only if the creatures become a serious menace. Otherwise, just open a window or a door and let them out, as this is usually what they prefer.) Owners reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.
Liability: The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.
The maximum liability accepted by the agent/owner will be the total cost of the holiday as paid by the guest to the agent. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Owners: The agent/owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the agent nor the owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the agent will make every possible effort to secure alternative accommodation if required.
No Smoking: The Cottage Company has a No Smoking policy within properties.
Force Majeure: The agent or owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The guest agrees that the contract with the owner is made at the owner's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the owner.
The Cottage Company is a trading name of Blaentrothy Limited and encompasses the following websites: Blaentrothy Cottages, Wye Valley Holiday Cottages, Beneath the Stars, Coastal Wales Holiday Cottages, Hay-on-Wye Holiday Cottages, Black Mountains Holiday Cottages.These booking conditions supersede all previous issues.
20th November 2017
Payment: For all bookings made before arrival, the total amount is payable in full on booking.The Guest agrees to pay the balance of the payment .Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking may be cancelled.
Please note that we operate a cancellation policy. For bookings of 1 - 3 nights, 48hrs notice is required prior to the scheduled 3pm check in time & date for a full refund. For bookings of 4 or more nights, 7 days notice is required.