Duckworth Inn

Terms & Conditions

PLEASE READ FOR YOUR STAY.

DUE TO THE OUTBREAK OF COVID-19, we have changed the way we do a few things at the Duckworth Inn.

The Duckworth Inn is an exclusive property where every guest reservation is both important and special to us.
We usually offer 24 hour service during our peak season May 15-Oct 15 to meet our guests needs, however during this time, due to COVID-19, service is limited.

FACE MASKS ARE NOW MANDATORY ONSITE.
They are mandatory on Aug 24. But to clear up confusion, here are the guidelines as set by the Chief Medical Officer for visiting us.
- must be worn to enter and exit the building
- can be removed once you enter you room
- must be worn in hallways and common areas
All staff will be required to wear face masks as well!!

*Please note, these are the mandatory guidelines set by the Chief Medical Officer that we have, as with all businesses on August 24, have no option but to follow.

If you require assistance or have any questions during your stay you can always reach us by dialing 0 on your room phone or calling 765-1802. We ask that during your stay, there is to be no physical contact between staff and guests to help keep everyone safe!

There will be NO housekeeping services provided during your stay. Housekeeping services must be requested via text/phone call. We request that if an emergency arises, that you contact us by phone 765-1802.

We also have an onsite restaurant and bar, Magnum & Steins.
Please read through the below policies so your stay can be more enjoyable and understand what we offer.

ALL deposits/payment will be processed no contact at this time of COVID-19. Reservation deposits/payments will appear on your credit card bill as "Magnum and Steins" our co-owned Restaurant within the same building or BDG Enterprises. If your travel plans change and you must cancel your reservation, our cancellation policy is as follows:
- all cancellations must be done by email ONLY
- 24 hour cancellation October 16-May 15
- 96 hours cancellation May 15-October 15
- if booked through booking.com or Expedia you cannot cancel through us. Your reservation has to be cancelled through booking.com or Expedia.

In the unlikely event you must cancel within less than our cancellation<b>*</b> notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

ALL CANCELLATIONS MUST BE MADE BY EMAIL ONLY.

Rates/policies are subject to change and vary during high impact periods and special requests. <b>*</b>A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. Rates do not include tax.

Check-in: 3:30 PM

Check-out: 11:00 AM.

Please Note: There is a Late Check out Fee of $25/hr if you fail to check out at 11am. No Exceptions.

Absolutely NO SMOKING inside building or the ROOMS. There is a fee of $500 for smoking in the room.

We are NOT a scent free environment due to onsite restaurant and bar, therefore, we can not monitor customer usage of perfumes and other scents.

There is no elevator or lift. There are two flights of stairs to the hotel rooms. This is stated online in each room description.

No Pets. There is a fee of $250 for having pets in the room.

Any damages to room or property will be charged to the credit card on file.

Loss of room key will result in a $25 charge.

Late night phone calls looking for the code will result in a $25 charge.

During the summer, air conditioning window units are installed. Please understand that the window units once installed will mean that windows cannot be opened or closed. As we are located right downtown we have no control over downtown noise of traffic, bars, restaurants, etc. and this should be kept in mind when booking.

ALL deposits/payment will be processed with NO CONTACT at this time due to COVID-19.

About two weeks before your reservation we will send you an e-mail with a four digit code in it. That code is for our front door. Please take note of this code as you will need it to enter the building.

If an emergency arises during your stay please press "0" on your room telephone or press the intercom button located outside the hotel main door.

It is our guarantee to offer you the best service possible. We cannot guarantee a specific room but will make every effort to accommodate all requests.

Street Parking is on street metered parking Monday - Friday, 8am - 6pm.
Street Parking is free evenings after 6pm and Friday evening at 6:00pm until 8:00am Monday morning.

There is a park and pay garage across the street from hotel.
PARKING GARAGE ACROSS STREET RATES:
MONDAY – FRIDAY
DAYTIME
$2.00 – per half hour (6 am-6 pm)
$12.00 – daily max (6 am-6 pm)
EVENING
$1.00 – per half hour (6 pm-6 am)
$5.00 – evening max (6 pm-6 am)
SATURDAY – SUNDAY
DAYTIME
$1.00 – per half hour (6 am-6 pm)
$5.00 – maximum (6 am-6 pm)
EVENING
$1.00 – per half hour (6 pm-6 am)
$5.00 – evening max (6 pm-6 am)
————————————
SPECIAL EVENT RATE – $5.00
(signs will be posted on event date)
Note: All prices include provincial and federal taxes – HST
All guests are responsible for own parking fees and tickets.

There is no breakfast offered, however there are mini fridges and coffee makers with coffee/tea supplies in each room.

We are a downtown Hotel; therefore please expect normal downtown City noises, EXAMPLE: Music, people walking and talking, smoking, street/building construction, traffic, local pubs, noise from other businesses etc.

For excellent Tourism Information, please call 1-800-563-6353 or visit www.destinationstjohns.com

GIFT CERTIFICATE POLICIES

Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.

Payment Policy

First Night's stay is charged to your credit card as a deposit on your reservation. Reservation deposits will appear on your credit card bill as "Magnum and Steins" our co-owned Restaurant within the same building or BDG Enterprises. ALL deposits/payment will be processed no contact at this time of COVID-19. Balance will be charged to card on file after first night's stay.

Cancellation Policy

If your travel plans change and you must cancel your reservation, our cancellation policy is as follows:
- all cancellations must be done by email ONLY
- 24 hour cancellation October 16-May 15
- 96 hours cancellation May 15-October 15
- if booked through booking.com, Expedia or Airbanb, you cannot cancel through us. Your reservation has to be cancelled through booking.com, Expedia or Airbnb.

In the unlikely event you must cancel within less than our cancellation notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

ALL CANCELLATIONS MUST BE MADE BY EMAIL ONLY.

Rates/policies are subject to change and vary during high impact periods and special requests. A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. Rates do not include tax.

Check-in: 3:30 PM

Check-out: 11:00 AM.

Please Note: There is a Late Check out Fee of $25/hr if you fail to check out at 11am. No Exceptions.