Duckworth Inn

Terms & Conditions

The Duckworth Boutique Hotel is an exclusive property where every guest reservation is both important and special to us. We offer 24 hour service during our peak season May 15-Oct 15 to meet our guests needs. If you require assistance during your stay you can always reach us by dialing 0 on your room phone. We also have an onsite restaurant and bar, Magnum & Steins, and we would love the opportunity to serve our guests in one of our dining rooms or for a casual meal and drink in our bar. Please read through the below policies so your stay can be more enjoyable and understand what we offer.

First Night's stay is charged to your credit card as a deposit on your reservation. Reservation deposits will appear on your credit card bill as "Magnum and Steins" our co-owned Restaurant within the same building or BDG Entrprises. If your travel plans change and you must cancel your reservation, our cancellation policy is as follows:
- all cancellations must be done by email ONLY
- 24 hour cancellation October 16-May 15
- 96 hours cancellation May 15-October 15
- if booked through booking.com or Expedia you cannot cancel through us. Your reservation has to be cancelled through booking.com or Expedia.

In the unlikely event you must cancel within less than our cancellation<b>*</b> notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

ALL CANCELLATIONS MUST BE MADE BY EMAIL ONLY.

Rates/policies are subject to change and vary during high impact periods and special requests. <b>*</b>A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. Rates do not include tax.

Check-in: 3:30 PM

Check-out: 11:00 AM.

Please Note: There is a Late Check out Fee of $25/hr if you fail to check out at 11am. No Exceptions.

Absolutely No Smoking inside. There is a fee of $250 for smoking in the room.

We are NOT a scent free environment due to onsite restaurant and bar, therefore, we can not monitor customer usage of perfumes and other scents.

There is no elevator or lift. There are two flights of stairs to the hotel rooms. This is stated online in each room description.

No Pets. There is a fee of $250 for having pets in the room.

Any damages to room or property will be charged to the credit card on file.

Loss of room key will result in a $25 charge.

Late night phone calls looking for the code will result in a $25 charge.

As of summer 2015 there will be air conditioning window units installed. Please understand that the window units once installed will mean that windows cannot be opened or closed. As we are located right downtown we have no control over downtown noise of traffic, bars, restaurants, etc. and this should be kept in mind when booking.

Please see hostess for payment, due the first morning of your stay. About two weeks before your reservation we will send you an e-mail with a four digit code in it. That code is for our front door. Please take note of this code as you will need it to enter the building.

If an emergency arises during your stay please press "0" on your room telephone or press the intercom button located outside the hotel main door.

It is our guarantee to offer you the best service possible. We cannot guarantee a specific room but will make every effort to accommodate all requests.

Parking is on street metered parking which is free evenings after 6:00pm, until 8am and Free on weekends. Parking is free Friday evening at 6:00pm until 8:00am Monday morning. If you wish to park in the parking garage across the street from our hotel, we can offer you a pass for a fee of $15 plus tax per day. This pass will give you unlimited access to the garage for a 24 hour period.

All guests are responsible for own parking fees and tickets.

There is no breakfast offered, however there are mini fridges and coffee makers with coffee/tea supplies in each room.

We are a downtown Hotel; therefore please expect normal downtown City noises, EXAMPLE: Music, people walking and talking, smoking, street/building construction, traffic, local pubs, noise from other businesses etc.

For excellent Tourism Information, please call 1-800-563-6353 or visit www.destinationstjohns.com

As well, from June 26 - August 3, you can ride the St. John's Trolley Line to see a few of St. John's great sites such as Signal Hill, GEO Centre, The Rooms and more. For more information visit the City of St. John's. The fare is only $5/day per single fare and $20/day per family fare.

GIFT CERTIFICATE POLICIES

Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.

Payment Policy

First Night's stay is charged to your credit card as a deposit on your reservation. Reservation deposits will appear on your credit card bill as "Magnum and Steins" our co-owned Restaurant within the same building or BDG Enterprises.

Cancellation Policy

If your travel plans change and you must cancel your reservation, our cancellation policy is as follows:
- all cancellations must be done by email ONLY
- 24 hour cancellation October 16-May 15
- 96 hours cancellation May 15-October 15
- if booked through booking.com or Expedia you cannot cancel through us. Your reservation has to be cancelled through booking.com or Expedia.

In the unlikely event you must cancel within less than our cancellation notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

ALL CANCELLATIONS MUST BE MADE BY EMAIL ONLY.

Rates/policies are subject to change and vary during high impact periods and special requests. A 30 day cancellation notice is required on whole house bookings and for some holidays and special events. Rates do not include tax.

Check-in: 3:30 PM

Check-out: 11:00 AM.

Please Note: There is a Late Check out Fee of $25/hr if you fail to check out at 11am. No Exceptions.