Eagle Plains Hotel

Terms & Conditions

Thank you for choosing to stay with us at Eagle Plains Hotel. Listed below are the hotel policies and procedures, please read them carefully.
By reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by all our hotel policies and procedures and accepting all responsibility for the reservation.
Please be advised, the credit card details provided are used to guarantee your reservation and also it will be used to charge for damage and/or any other fee previously agreed with the Hotel. The registered guest responsible for the room must provide a valid credit card (Visa, MasterCard and/or American Express) along with one piece of government issued photo identification at the time of check-in for payment.

CHECK-IN:

CHECK IN is any time after 3:00 PM. Guest will be required to present a valid piece of government issued photo ID. An EARLY CHECK IN is not guaranteed and it will be upon availability of the HOTEL, and it will be only possible if you contact us before your arrival. Our FEE for EARLY CHECK IN is $20.00 CAD + Tax, it will be charged upon arrival.
CHECK-OUT

CHECK OUT is set at 11:00 AM. If you require a late check-out, please contact us before 8:30 am on the day of departure, a late CHECK OUT is not guaranteed it will be possible until 1:00PM and ONLY if we have the availability to do it. Our FEE for LATE CHECK OUT is $40.00 CAD + Tax.
PET POLICIES

We have 2 rooms dedicated for people who is traveling with a pet, UNDER NO CIRCUMSTANCES pets will be allowed inside of NON PET FRIENDLY ROOMS, a fee of $200.00 CAD + Tax will be applied if the hotel finds a non registered PET inside of any room that is not dedicated as PET FRIENDLY. The GUEST must INMEDIATELY abandon our facilities if it’s required by the HOTEL.

Pets are allowed at a price of $20.00 CAD + Tax per day per room.

A pet deposit of $200.00 CAD is required.

Should it be determined that excessive disturbance or damages have taken place, the Hotel reserves the right to deduct from the Pet Deposit and/or Card on file to cover the expenses of the damage or the fee instated by the administration of the Hotel.

The Guest also acknowledges and agrees that the Pet Deposit amount will not limit the right of the Hotel to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from the negligence of the Guest and their Pets.

The guest MUST sign our “RULES FOR PETS” format in which more policies are set and must be respected by the owner of the pet (Guest).

SMOKING POLICIES

We are a 100% non-smoking hotel. Smoking and/or vaping is prohibited at all times. If smoking and/or vaping has taken place, a fine of $200.00 CAD will be applied.

COOKING POLICIES

It is TOTALLY FORBIDDEN to cook and or to warm any sort of food INSIDE of the building over the areas that are not meant for it such as LOBBY, HALL, ROOMS and all other areas that are NOT inside of the RESTAURANT and/or LOUNGE. If found any smell, utensils or any food inside of the room the Hotel reserves the right to charge up to $200.00 CAD and also the guest MUST immediately leave our facilities if it’s requested by the administration of the Hotel.

AGE RESTRICTIONS

Guests must be 19 years or older to check in without a parent or legal guardian. A valid government issued photo ID must be presented at the time of check in for age verification. We will not allow minors to Check Into our facilities without an adult over 19 years or older under any circumstances, authorities will be aware of the situation.

NO IN-ROOM PARTY/ NOISE POLICY

NO PARTYING ALLOWED AT ANY TIME. To ensure the enjoyment and to protect the hotel and our guests, this policy is strictly enforced. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately. If the volume level of devices such as TV, RADIO, SPEAKER, COMPUTERS or any other electronic or non-electronic device is found to be on high levels the Administration of the Hotel will warn once and request to lower the volume of such device, after the first warning the guest will be asked to leave the premises of the hotel with no right for a refund for any payment previously made.

NO UNAUTHORIZED GUEST

All guest must register at the entrance of the Hotel, if found any extra NON REGISTERED GUEST into our facilities a charge of $50.00 CAD per person will be applied and also the guest MUST immediately leave the premises of the HOTEL if the administration requests it. NON REGISTERED GUEST are not allowed inside of the rooms at any moment.

Payment Policy

In order for guest accommodations to be confirmed, at the time of check in all sufficient credit credentials for payment must be provided.
When a debit or credit card is presented for authorization, please be advised that a pre-authorization will be taken. Any applicable guest room charges, and taxes will be placed on the authorized credit card.
Accepted Payment Types: Debit, Visa, MasterCard, American Express
If determined that damages have taken place at the Hotel by the Guest, the Hotel reserves all right to deduct from the Security Deposit/Pre-Authorization. The Guest also acknowledges and agrees that the Security Deposit amount will not limit the right of the Hotel to exercise or pursue any remedy available in law or in equity for breach of this agreement, including, but not limited to, damages on appliances or finishes, furniture, or any other costs or losses resulting from the negligence of the Guest.
The Guest hereby also agrees that any lost or damaged keys, TV remotes, blow dryers, irons, will be replaced at Guest(s) cost and will be deducted. The penalty for lost keys is $100.

Cancellation Policy

We operate with a 24 hours cancellation policy. If you cancel at least 24 hours prior to the day of your arrival you will not be charged. Cancellations made within less than 24 hours prior to the day of arrival will incur a charge equivalent to the first night of the rate previously selected. Every effort will be made to re-let the room. However, if we are unable to re-let, we will charge the cancellation fee using the credit/debit card used to secure the booking. The charge of this cancellation policy will be up to the Administration of the Hotel’s decision.