El Amparo / Lemon Tree Retreat

Terms & Conditions

We look forward to welcoming you to our lovely part of Andalucia, When you make your booking you are entering into an agreement with us. Our Terms and Conditions of booking are as follows:

ARRIVAL & DEPARTURE

Check in is available from 2.00pm to 8.00pm on the day of arrival, check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you vacate your room by 11.00am on the morning of departure.

RESERVATIONS

Please note our cancellation policy before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from the card unless you ask us to, or the booking is cancelled within 14 days of the scheduled date of arrival, or you do not show, or you use the card to pay on departure. however, we reserve the right to pre-authorise the card with a charge equivalent to a one night stay at rack rate.

The exception to this policy is for bookings at peak times and / or special events where we may take a deposit payment of which you will be informed at the time of booking.

If you are unable to secure the booking with a credit/debit card details then we will require cleared funds for the full amount of the stay.

CAR PARKING

A car park is available for guest use. cars are parked at owners risk.

CHANGE OF ROOM

If a booking is taken out for a specific room, and the room reserved is required to meet a specific guest disability needs, or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.

DAMAGES & BREAKAGES

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accomodation or its contents. Please report these as soon as they occur, especially if you spill something as its much easier to clean if we know what it is and act quickly ! We do not normally charge for breakages but reserve the right to charge for repair, making good or replacement if the damage or cost is significant.

EVENING MEALS

We are pleased to offer the guest the facility to dine in, please notify us of your intention to dine in at Breakfast and any special dietary requirements. Pre-ordering with the reservation is required to provide a meal on the day of arrival. As evening meals are purchased and prepared to order, if an order is placed and cancelled after 12 noon on the day of dining, or not taken for any reason, the full cost of the meal will remain payable. The chef has two nights off per week and we can make local restaurant reservations for those nights.

KEYS

You have access to your room 24 hrs per day throughout your stay using a set of keys provided on arrival. You have responsibility for these keys and lost keys will be charged at 20 Euros.

SMOKING

Smoking is not permitted in any of the internal parts of El Amparo or the courtyard area where dinner is served, however do not object to smoking as long as it is away from other guests and cigarette or cigar butts are disposed of. We can Provide an ashtray on request.

Drinking and Eating at El Amparo

When we bought El Amparo we heard funny tales of the previous owner getting the Housemaids to “confiscate” any alcohol found in the rooms when they were cleaning, on the basis of a strictly “No alcohol not purchased on site may be consumed or brought onsite rule”
Well on Jody and my various travels we have certainly bought and drunk alcohol from outside, in various hotels we have stayed at! However, we have always done so in the privacy of our room, Our attitude was if the hotel/venue staffed various bars and areas until god knows what time, they deserved the profit from the drink sales. So that is our rule, if you want to drink in the privacy of your room, no problem, we are a chilled Bed and Breakfast that offers dinner and a bar to our guests very much as an option.
However we don’t expect to see guests drinking alcohol or eating food, not purchased here, around the pool, bar, courtyard or in any public areas.
We hope that doesn’t sound too harsh, but we are trying to create a great relaxed atmosphere, we put a lot of effort and staff resources into making sure guests have the best time possible, profit from our food and drink sales enables that, this is pretty much our only serious rule !

WIFI

WiFi is available around the courtyard area, salon and in the guest rooms.

Payment Policy

Guests will be asked to settle their total bill consisting of room cost, food and beverages and any extras booked, on the day of departure.

All room rates are inclusive of IVA however IVA at 10% will be charged on food, beverages and extras activities booked.

Cancellation Policy

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and then cancels. We strongly advise clients to take cancellation insurance when booking their trip.

In the event of a cancellation up to 14 days prior to the scheduled date of arrival no charge will be made.

If you cancel within 14 days of the scheduled date of arrival, 50% of the reservation price will be charged, including any pre-booked extras.

Guests failing to show without notification will be charged the full reservation price.

Cancellations by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local Bed & Breakfast, should this establishment be more expensive we will pay the difference for your first night of your stay. Our liability will not extend beyond these conditions.