Friars Wynd Hotel

Terms & Conditions

PARKING POSTCODE FK81BJ
Free parking is available between 5.30pm and 8.30am at the rear of the hotel. (Postcode FK81BJ). Outside these hours it costs £2.20 for every 2 hours.

A long stay car park is available a 3 minute walk away (Postcode FK8 1NJ) which costs £3 per day.

Arrival and Departure
Guests may check in from 3.00pm

We operate an automatic 9pm release time on rooms unless the hotel has been notified of a late arrival.
Check out is 11am.

Late Check-Out
Guests may request a late check out, late check-out is subject to availability and is not guaranteed. A charge of £10 per agreed hour after our check out time of 11am would be payable.

Guests are required to vacate their rooms by 11am on their departure date if a late check-out has not been agreed. Charges will apply if guests do not depart by 11am.

Additional Guests
We must be advised of additional person’s in a room at the time of booking, extra beds are fold out and not to the same standard as the rest of the room. Children of 5 years and under are accommodated free of charge in appropriate rooms. Third person sharing will be charged at £40 B&B payable on departure.

Guests on a DBB rate should reserve their preferred time at point of booking. Guests on B&B should book if required as we cannot guarantee availability.

Other

Pets
We apologize that Pets are not permitted on the premises.

Smoking
Smoking is not permitted in any of the guest bedrooms or in any area inside of the hotel. This includes E-Cigarettes. Smoke detectors are situated in all guest bedrooms and corridors.

Guest Feedback
In the unlikely event that you have an issue during your stay we advise you to bring it to the attention of hotel management at the time. This enables us the opportunity to rectify the problem during your stay.

Damage to hotel property
The hotel reserves the right to charge for the repair and/or replacement of any items damaged during your stay. This charge will include any loss of room revenue due to damages.

Liability
The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.

Lost property will be stored within the hotel for 1 months then disposed of. Please contact the hotel direct to report any lost items. Items can be collected or posted. If you request the item be posted you will be liable for postage costs.

Hotel Proprietors Act 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies

Force Majeure
The Company shall not be in breach of the booking Agreement if it does not provide the services under this Agreement due to the following circumstances:

•Industrial action by the Company’s employees
•Industrial action by the staff of one of the Company’s suppliers
•Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism and the Hotel being damaged or destroyed.
•Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.

Payment Policy

You will be asked to provide a credit card or debit card at the time of the Booking to secure your reservation.

We accept the following methods of payment: Cash, Mastercard, Visa (credit & debit).

We do not accept American Express, Solo, Diners, Visa Electron, personal or company cheques for payment.

Guests must pay all outstanding charges on departure from the Hotel. If you fail to settle your account on departure your credit/debit card will be charged for the full outstanding amount.

All rates shown are applicable at the time of booking and are not valid in conjunction with any other offer.

If you book an advance purchase rate, full payment will be taken at the time of booking. This payment is non-refundable and non-transferable.

If you book a best available rate, a 25% deposit will be taken at the time of booking. This deposit is non-refundable and non-transferable.

Cancellation’s within 48 hours of arrival or in the event of non-arrival, a 100% cancellation fee will apply and will be charged to the credit/debit card used at the time of booking.

Cancellation Policy

Cancellation within 72 hours of arrival will be charged at the full cost of your booking.

You are not permitted to modify the check in/out date of your reservation within 72 hours of arrival.

Change of dates will be accepted up to 12 noon 72 hours before your day of arrival. Deposit monies will be transferred to new date. The Rate for new date will be as per published hotels rates. Only 1 change of date is permitted per booking.

In the unlikely event that we have to change or cancel your booking, we reserve the right to do so. If this does arise you can either:

1.Accept the changed arrangements as notified

2.Make an alternative arrangement with us

3.Cancel your booking and receive a full refund of any monies paid

We regret we cannot pay any compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellations.

Reservations made through certain third party websites and travel agents may not be eligible for changes or refunds.

VAT – All charges quoted for the provision of the services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated. Therefore any alteration between Taxes at point of booking to provision of service will be charged appropriately.