Gallt Y Glyn Hotel

Terms & Conditions

Bookings & Payments:
Full payment will be taken 14 days prior to arrival date or at time of booking if closer than 14 days to arrival date for normal bookings, payment for Advance Payment Bookings will be taken 24hrs after booking is made (or soon after)..

Check In:
Check in is between 4pm and 10pm. Earlier check in may be arranged with prior consent. We will ask for an estimated time of arrival when you book, if you are delayed and likely to arrive outside these times please let us know.
If you want to park your car in our car park and go for a walk earlier in the day that is usually fine, if we have space, but please identify yourselves and your car with us before heading out.

Check Out:
Check out is 10 am on the morning of departure and all bedrooms must be cleared of both guests and any possessions by that time.

Catering:
Please note, there are NO self-catering facilities at Gallt y Glyn.
A simple breakfast of cereals, fruits, yogurts and locally baked breads is included in your stay and will be served between 7am and 9.30am.
Please do not bring any food onto the premises.
Besides a hostel, Gallt y Glyn is also a restaurant. The opening times are 5.45pm – 10pm, Wednesdays - Saturdays.

Cancellation:
Advance Payment Rate - There is no refund on this rate if cancelled more than 24hrs after booking.
For a full refund, 14 days notice of cancellation is required
If a cancellation occurs 14-10 days before your stay, 50% will be refunded
If a cancellation occurs 10-5 days before your stay, 30% will be refunded
A cancellation less than 5 days before your stay will be charged in full.

Cancellation by ourselves:
In the unlikely event, that the hostel becomes unavailable due to reasons beyond our control, we will endeavor to find alternative suitable accommodation. Should this not meet your approval or not be possible, we will refund your full payment. We shall not be under any other liability.

Acceptance of booking:
The booking is accepted only on the understanding that no more than the number of people declared on the booking shall stay. We reserve the right to refuse or curtail any booking where it subsequently transpires that information has been withheld from us either by numbers in the party or its composition.
We reserve the right to decline to accept a booking, or refuse to admit to the Hostel to any person or group where, in our opinion, the facilities are not suitable for the hirer or any member of the hirer’s party, without liability on either side. In such cases we shall not be liable to make any refund of any portion of the hire fee paid.
Upon arrival you will be required to complete a Check in Form.

Linen:
All bed linen is provided and beds are made up for you prior to your arrival.
Under no circumstances should guests bring their own bedding, bed linen or sleeping bags. If you require additional pillows or blankets, please just ask the staff. Guests not complying with this, will be asked to leave immediately and we shall not be liable for refunds.
Please bring your own towel, but if you happen to forget yours, they can be hired.

Complaints:
If, upon arrival you feel that there are reasonable grounds for complaint we must be notified immediately so that, if possible, appropriate action can be taken during your stay. If a reason for complaint should arise during your stay, you must similarly contact us as soon as the problem arises. No complaints will be considered after completion of your stay, unless we were informed when they arose.

Dogs can be accommodated in some hostel rooms with a small fee.

EVENTS AND BANK HOLIDAYS

We require a 2 night minimum stay for all rooms when the arrival date falls over a bank holiday or when there are major events in the area. At all other times there is no minimum stay.

LOST AND STOLEN ITEMS
Gallt y Glyn accepts no responsibility for items lost, damaged or stolen while using our facilities. Valuable items should be left in the hostel safe.

DOGS
Dogs are allowed in dormitory accommodation that has been booked for sole use.
There is a charge of £10 per dog per night. Please contact the hostel IN ADVANCE if you wish to bring your dog to stay.

Non-residents. Non-residents are not permitted upstairs or in the bunkhouse at any time or in the bar area after 23.00hrs.

Guest Policy:
Children have to be supervised at all times.
We have a strict non-smoking policy. If you wish to smoke, please do so outside. Offending guests will be charged a £100 fine and ask to leave immediately.
We do provide bike storage but ask every biker to lock their bikes individually as well with a private lock for double security.
Any damages must be reported to the staff as soon as possible. We do understand accidents happen but if we have reason to believe the damage was done intentionally, we will charge for the repair.
We have a quiet site policy between 11pm and 7am; please keep noise to a minimum at all other times. Please respect other guests sleeping pattern.
Any persons engaged in drunken, offensive, inappropriate or excessively rowdy or loud behaviour will not be admitted and/or asked to leave the site immediately.
Internet is intended for straight-forward web browsing and checking of e-mails, it is NOT for streaming or downloads.

Should anyone not observe the above terms and conditions, the proprietors reserve the right to cancel the booked accommodation and retain any monies paid for subsequent nights.

Bookings are accepted on the understanding that the above terms and conditions will be observed in full.

The proprietors reserve the right to change the above terms and conditions without notice.

Payment Policy

For bookings made online with card details payment will be taken 14 days prior to arrival.

If card details are not available please pay by bank transfer using your booking reference to:
Bank: Natwest
Account Name: Adra Lodge Cyf
Sort code: 52-10-39
Account number: 15110117

Or call us to pay by card over the phone.
(01286) 870 370

We do not accept cheques, except in the case of group bookings.

We do accept most credit and debit cards, but not American Express or Diners Club.

We do not accept Travellers’ Cheques.
We do not accept Euros, US Dollars or any currency other than Pound Sterling.

Cancellation Policy

Advance Payment Rate - There is no refund on this rate if cancelled more than 24hrs after booking.
For a full refund, 14 days notice of cancellation is required
If a cancellation occurs 14-10 days before your stay, 50% will be refunded
If a cancellation occurs 10-5 days before your stay, 30% will be refunded
A cancellation less than 5 days before your stay will be charged in full.