Hale ‘Ohu Bed & Breakfast

Termini e condizioni

Check-in and Check-Out Information:
• Check-in is from 3 to 5 p.m. (as of April 1, 2023). For a personal check-in, plan to arrive between these times.
• After 5 p.m., only self-check-in is available. Instructions will be posted on the door to the room you reserved. If you arrive after 5 p.m., go directly to the room you reserved. Email reservations@haleohu.com or call us at +1.808.731.5243 (landline/no SMS) before 5 p.m. if you need the name of the room.
• The Reception Desk is located on the lanai/porch at the main house/owner's residence (75 feet from the parking area).
• Our three B&B rooms are located in the green building next to the parking lot. Each room has a private entry and is well marked. There is also a directional sign on the side of the green building.
• Check-out is 11 a.m. Express check-out is available.

B&B Policies:
• Each room is limited to two adults only. We cannot accommodate additional occupants including children. Children under 18 years of age are not allowed at this adults-only property.
• We are a non-smoking property. Smoking (of any kind) is not allowed in the room, on the patio or in the garden area. This policy is enforced with a $250 fee, so that we can provide a smoke-free environment to all guests.
• As a small destination property, cancellation policies are strictly enforced. Be sure to review your confirmation for the cancellation policy you agreed to at the time of booking. We encourage guests to purchase travel insurance to cover cancellation fees if your travel plans change.
• Reservation must be paid in full prior to arrival date.
• View Hale ‘Ohu policies at https://www.haleohu.com/reservations.html.

Learn more about the following:
• Your breakfast experience at Hale ‘Ohu (https://www.haleohu.com/breakfast.html)
• What to expect with the weather in Volcano (https://www.haleohu.com/plan-your-visit/weather.html)

Use our Plan Your Visit webpage at https://www.haleohu.com/plan-your-visit.html to make the most of your time with the following:
• Hawai’i Volcanoes National Park
• Attractions in Volcano Village
• Restaurants
• Things to do in Hilo, Pahoa and Ka’u

Politiche di pagamento

For reservations booked directly with Hale 'Ohu :
• No deposit is required at the time of booking.
• The full reservation amount will be processed seven (7) days before arrival with the credit card provided when booked. This payment is non-refundable.
• Invalid credit card will result in cancellation.

Reservations made via a third party online travel agency such as Expedia or Booking.com, please refer to the deposit/pre-payment policy outlined on those sites.

Politiche di cancellazione

For reservations booked directly with Hale 'Ohu:
• Cancellations received eight (8) days or more before arrival: 100% refund.
• Cancellations received seven (7) days or less before arrival: No refund. Total amount of reservation will be forfeited.

Reservations made via a third party online travel agency such as Expedia or Booking.com, please refer to the cancellation policy outlined on those sites.

Refunds can only be issued to the original form of payment.

**We encourage guests to purchase travel insurance to cover cancellation fees if your travel plans change. **