Hotel Mercurio

Terms & Conditions

By booking any reservations on this Website, or contacting our call center agents, you agree with our "Terms of Use" as stated in our we site at www.hotel-mercurio.com/termsandconditions.com. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.

Pet Policy.

♦ Pet's owner has full responsibility for the behavior of his pet during his stay at Hotel Mercurio. Pet's owner accepts full responsibility for any and all damages and/or soiling caused by his pet during his stay. The costs for the repair or additional cleaning requirements (including labor) will be charged accordingly.

♦ Unattended Pets. Pet is not to be left unattended in the hotel room at any time and must be kept on a leash at all times in the public areas of the hotel property. Unattended pets may be removed from the property (to an appropriate boarding facility) without liability on the part of the hotel. The guest will assume any costs for such removal.

♦ We require guests who bring their pet with them to our property to provide evidence of updated vaccinations at the time of check-in and to ensure that the pet has a nametag with identification

♦ Noisy or Disturbing Pet. I understand that should my pet disturb other hotel guests, the hotel will have no other choice but to refuse to continuing accommodation for my pet.

♦ I am aware that the city laws require pet owners to pick up after pets on all city property. I am also responsible for picking up after my pet on all hotel property, including inside my hotel room. (They Poop! You Scoop!)

Cancellation Policy

Cancellation and refund policies

Your reservation will require a deposit equal to one night stay. Once your deposit has been processed, refunds in the event of cancellation of your reservation will be granted according to the following:

During peak periods including:

• Christmas - New Years period ( Dec 24th to Jan 1st)
• Thanksgiving Weekend, (including 4th Thurdsay of November)
• Holy/Easter week
• During the entire month of February

If we are advised of your cancellation more than 21 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 21 days prior to your arrival during these peak periods, no refunds will be granted for your 1-night deposit.

During High Season (December 15 until after Easter week):All dates except those peak periods noted above

If we are advised of your cancellation more than 14 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 14 days prior to your arrival during this period, no refunds will be granted for your 1-night deposit.

During Low Season (beginning after Easter until December 15)

If we are advised of your cancellation more than 7 days prior to your arrival, your 1-night deposit will be refundable, less a 15% administrative fee for processing.

If you advise us of your cancellation less than 7 days prior to your arrival during this period, no refunds will be granted for your 1-night deposit.