Lions Eye Apartments

Terms & Conditions

All persons entering these premises, or using any amenities or facilities on these premises, do so entirely at their own risk and subject to the following conditions:

These premises are private property and the owner, manager and/or operator of these premises reserves the right to refuse admission or entry to any person. These premises may be monitored by CCTV surveillance.

The owner, manager and/or operator of these premises, amenities and facilities and its directors, officers, employees, agents and representatives do not accept any liability whatsoever for any injury or death of any person or the loss or destruction of or damage to any property, whether arising from fire, theft or any other cause whatsoever and by whomsoever caused or arising from the negligence or gross negligence or wrongful acts or omissions of the owner, manager and/or operator of the hotel or its directors, officers, employees, agents and representatives.

Guests will be liable for any and all damage caused in their room or the property during their stay. It is advisable to not move any room, deck or balcony furniture without consulting the staff. Any furniture that has picked up damage as a result of being moved around, the guest in question will be liable for the full cost of repair for the item concerned.

All Valuables and Cash should be safely stored in the rooms safe at all times. The owner, manager and/or operator of these premises, amenities and facilities and its directors, officers, employees, agents and representatives do not accept any liability whatsoever for any valuables or cash going missing from guest rooms, bags or luggage. Guest is responsible to ensure their room doors, windows and sliding doors are closed and locked when not in the room. No refund and or discount will be offered in the event when guests claim money and or valuables stolen.

No parties, events or gatherings allowed. No exceptions. Guests in breach of this golden rule will be asked to leave the property. No music on Bluetooth speakers will be allowed anywhere in the property.

Guests are responsible to ensure they look at the correct descriptions and photos during the booking process. No refund. discount or upgrade requests will be entertained for guests claiming to have seen or booked something different.

Check out is strictly at 10:00.

Houghton View 13 reserves the right of admission and may ask any guest to leave the property without a refund should the The owner, manager and/or operator of these premises, amenities and facilities and its directors, officers, employees, agents and representatives find it appropriate to do so.

Payment Policy

All reservations have to be confirmed by either credit card details or EFT payment at least 60 days before arrival.

We accept most major credit cards including:

Visa
MasterCard:

Banking Details:

Derag Properties (Pty) Ltd
Standard Bank
10157282021
Branch: 051001

Cancellation Policy

Refundable bookings, cancelled 61+ days before arrival, will incur no cancellation fee

Cancellations Made 0 - 60 Days before arrival will incur a 100% cancellation fee

Non-refundable bookings, cancelled 61 - 90 Days before arrival will incur a 75% cancellation fee

Non-refundable bookings cancelled 91+ days before arrival will incur a 50% cancellation fee.

Cancellation needs to be submitted in writing to Calvin@living-hotels.com. Refunds where applicable will only be processed on receipt of a written cancellation.

Wherever there is a refund of funds due such refund may take between 14 and 21 working days to be processed.

All Cancellations needs to be approved in writing by the manager, If you do not receive a refund approval within 14 working days of your cancellation request kindly contact us.

Date changes on Bookings is only allowed in line with the cancellation policy. Date changes on non-refundable bookings or for bookings outside the cancellation window is not allowed.

Reversing a payment with the bank which is under a cancellation policy constitutes fraud, as the terms and conditions act as a binding contract and the property will endeavor to issue the banks and authorities with the accepted terms and conditions to ensure the reversal is not approved. We will also take appropriate action against guests requesting reversals against the binding terms and conditions.