HQ Pencadlys

Terms & Conditions

Policies
CHECK IN / OUT
Check In: You may check in from 15:00 hours onwards.

Check Out: You must check out by 10:30 hours.

Breakfast: 8:00 - 9:30 Monday to Friday, 8:30 - 9:45 Saturday and Sunday.

NOISE
As of November 2023 we are refurbishing our rooms, due to this there may be an increase in work noise during the day time.

Privacy Policy & General Data Protection Regulation (GDPR)
To comply with the requirements of the General Data Protection Regulation (GDPR), this privacy policy sets out how www.hqpencadlys.wales collects, uses and protects any information that you give us when you use our services and this website. We are committed to ensuring that your privacy is protected.

What information do we collect about you?
We collect information about you in the following ways:

• Information that you provide to us - by filling out forms on our site www.hqpencadlys.wales or by corresponding with us by phone, email or in person. This includes information you provide when you subscribe to an account on www.hqpencadlys.wales website, when you subscribe to our marketing communications, use live chat, make an email enquiry or use the customer contact form.
• Website information that is collected using cookies.

What we do with the information we gather?
We use the information we hold about you in the following ways:

• To process your order and carry out obligations under your purchase agreement and to provide you with information, products and services that you request from us.
• If you have consented, to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• If you have consented, occasionally to send an email to carry out market research.
• We do not pass any of your information to a 3rd party for marketing.

Marketing – your rights
We would like to send you information about our products and services which may be of interest to you. If you have consented to receiving marketing, you may opt out at a later date.

If you have an online account on www.hqpencadlys.wales website, you can manage your preferences online by logging in and browsing to communication preferences.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, please click the unsubscribe link at the bottom of any of our communications.

Access to your information
You have the right to request a copy of the information that we hold about you. If you would like some or all of your personal information sent to you, please write to us at:

HQ Pencadlys Hotel, 17 Gronant Road, Prestatyn, Denbighshire, LL19 9DT.

Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website as some features may not function as a result.

Changes to our privacy policy
We keep our privacy policy under regular review and any changes to it will be posted on this page and, where appropriate, notified to you by email. This policy was last updated on 17th November 2023.

Our contact
We welcome any questions about our privacy policy or information we hold about you, which should be sent to us:

• By email at bookings@hqpencadlys.wales.
• By post to HQ Pencadlys Hotel, 17 Gronant Road, Prestatyn, Denbighshire, LL19 9DT.

Payment Policy

DEPOSIT POLICY
A deposit payment may be required upon check in to secure us for any incidental charges. The amount will be returned upon check-out if you did not incur any extra charges during your stay.
This deposit will be deducted from your final Property bill when checking out from the Property.
OR
At check-in we may pre-authorise a credit card for any charges we determine that you may be likely to incur during your stay. This pre-authorisation may also include an amount to cover a security bond/deposit for damages or incidental charges you may incur during your stay
The amount we pre-authorise will depend on the length of your stay. No money is taken from your credit card; however, it will show as a pending transaction. The authorisation of your card will last the length of your stay. Card refunds generally take between 3-10 working days to process, and pre-authorisation releases take up to 31 days to process, depending on the individual bank policies.

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PRE-PAYMENT POLICY
Depending on the prepaid rate you have booked, prepayment of the full amount may be required to secure your booking.
OR
To secure your reservation a partial payment of your booking is required. The remainder of the payment will be charged upon arrival

Please see our cancellation policy should you wish to cancel or make changes to your reservation.

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ENQUIRY TEXT
(this would be used for the Property 'contact us' enquiry settings)

Thank you for your message. We have received your enquiry and will respond to you shortly.

In the meantime have a great day!

Cancellation Policy

CANCELLATIONS
Bookings must be cancelled 1 day in advance of your arrival date.

In the event of a no show or a cancellation with less than 1 day notice prior to the date of arrival, an amount equivalent to 100% of the total booking value will be charged.

We operate a 24hr cancellation policy, a refund will only be given if room/s are re-booked. A credit card is required as a guarantee.