The Hotel at Huntington Square

Terms & Conditions

The Hotel at Huntington Square, previously Intersect311, is owned and operated by Heather Walker-Clark and Mat Clark. The price per night & applicable taxes and other fees posted are non-negotiable.

Guests are expected to care for the property as if it were their own property and will be charged for any stolen items or damages to the property. Inventory is completed between each reservation by cleaning staff and is documented for this purpose. The original form of payment is used to collect on such charges and a $50 hold is placed on the credit card on file and is released post check-out.

Owners request that any damages, accidental or intentional, be immediately reported to the on-site manager so that urgent matters can be dealt with immediately and appropriately. Owners request that guests do not attempt to fix damages on their own, as professional maintenance and service staff will be contracted for all repairs and then guests will be charged accordingly.

Parties are NOT allowed at the Hotel. Party is defined "a gathering of people exceeding the maximum # of guests allowed to stay in each unit."

ALL UNITS ARE NON-SMOKING. Guests are charged a $50/day fee when they smoke in our units. This includes incense, medical marijuana, cigarettes, etc. The possession of a medical marijuana card does not automatically authorize guests to smoke inside the units and appropriate charges will be made to the card on file.

Payments are processed 1-5 days prior to arrival (based on booking website). Once payment is processed, guests will receive an emailed invoice. ON the morning of arrival, guests will receive a TEXT MESSAGE THAT INCLUDES REGISTRATION, CHECK-IN INFORMATION , PARKING, WIFI INSTRUCTIONS specific to the reserved unit. This TEXT is sent to the cell phone number on the reservation. PLEASE NOTE REGISTRATION HAS TO BE COMPLETED BEFORE CHECKIN.

Check in is at 4 pm. Earlier check-ins are approved when units are ready, or for a fee. Check out is at 10 am. The programmed key fob automatically stops working at check-out time, unless guests get a later check-out approved before check-in. Late check outs are approved on a case by case basis and any check outs past 1 pm are available for a late fee.

The Hotel reserves the right to move reservations to "same as" units to accommodate other guests, meaning that if you book a 2- bedroom, we may move you to a different 2-bedroom to accommodate other guests or for maintenance issues. You will never be moved to a unit of lesser size/value.

Provision of payment information at reservation is considered acceptance of said terms and conditions. *PLEASE NOTE: A $50.00 Hold for incidentals will be added to the initial room charge. It can take your bank up to 7-10 days to return these funds to the account after check-out.

Payment Policy

A credit card is required to secure the reservation. Full payment is processed 1-5 days prior to arrival, depending on the booking site. At the time payment is processed, full payment is required including all applicable taxes. Invoices are emailed to guests as soon as payment is processed. *PLEASE NOTE: A security deposit in the amount of $50 is placed on the card on the day of arrival, for incidentals. At check-out, this is returned pending no damages to the unit or stolen/removed items. It can take your bank up to 7-10 days to return these funds to the account after check-out. Provision of payment information at reservation is considered acceptance of said policy. A $2.50 linen fee is charged with each reservation. A 3.5% surcharge will be applied at time of payment.

Cancellation Policy

Guests will not be charged for reservations when cancellations are made 3 days or more prior to the reservation arrival date. If payment has already been processed and the cancellation is made before the 3-day requirement, a full refund will be provided to the original form of payment. Cancellations made inside the 3-day timeframe, but prior to 48 hours of arrival date, will be refunded in full minus one day of the reservation plus all applicable taxes and other fees. Cancellations inside of the 48 hours will be charged in full and no refund will be provided. Exceptions can be approved by management, depending on circumstances leading to the cancellation. Provision of payment information at reservation is considered acceptance of said policy.