Inverness Student Hotel

Terms & Conditions

Jo-Jo’s Hostels Ltd
Inverness Student Hotel Terms and Conditions:

Please Note:
Please bring suitable photographic identification – you will need it to check-in to our hostel.
If any guest within your booking is under the age of 18 you MUST contact us before making the reservation online.

Check In/Out Procedures:
Our earliest check-in time is 17:00pm, and our latest check-in time is 01:30am. If you think you may arrive later than 22:00pm, please give us a call on 01463 236 556 so that we may inform our night porter of your late arrival. The hostel is locked 02:00am-09:00am and 11am-5pm every day.

Due to extensive cleaning required during the Covid pandemic, we ask that all guests vacate the building between 11am and 5pm. This allow us to fully ventilate the hostel and enables our cleaners to work safely. Thank you for your cooperation and understanding.

All guests are required to sign in and have valid photo identification for check in. Acceptable forms of identification include a passport or drivers licence.
A refundable deposit of £10 cash or a valid photographic ID will be required for the dormitory room keys.

Check out is by 10.30am on the day of your departure – please vacate the room and return the keys by this time. You are more than welcome to store your bags in our luggage storage area throughout the day, free of charge.

Accommodation:
As our accommodation is comprised of bunk-style dormitory rooms, we can only accept families with children if a whole room has been booked for sole occupancy. We cannot accommodate children in dorm rooms with other guests. Please contact the hostel reception on 01463 236 556 if, as a family, you wish to stay with us.

Unfortunately, due to past experiences, we do not accept stag or hen parties.

All bunks are individually named and will be allocated upon check in at the hostel. Please ensure that you use the specific bunk allocated to you and inform reception of any problems immediately that they may be rectified as soon as possible.

Cancellation Policy:
Cancellations made more than 24 hours prior to arrival will receive a 90% refund.
Cancellations made less than 24 hours prior to arrival are non-refundable.
(Please note that in order to receive a 90% refund; you must cancel prior to 12.00 noon the day before your booking is due to commence).

Guests booking through Booking.com: Booking and Cancellation Policy:
The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.
The guest will be charged a prepayment of the total price at any time.

Group Cancellation and Booking policies apply to all groups containing 10 guests or more.

Group Bookings:
To make a booking for a group of 10 guests or more, please contact us on 01463 236 556.

Group Cancellation Policy:
If a booking is cancelled 21 days or more before it is due to commence, we will refund 90%
If a booking is cancelled 14-20 days before it is due to commence, we will refund 50%
If a booking is cancelled 7-13 days before it is due to commence, we will refund 25%
If a booking is cancelled less than 7 days before it is due to commence, we will refund 0%

General Information:
All guests must be aged 18 or over, unless by prior arrangement with the hostel reception staff.
The hostel reserves the right to refuse entry to anyone who behaves in an unacceptable manner or is in an unsuitable condition e.g. drunk and disorderly. In such circumstance no refund of deposit will be offered.
Our hostel operates a strict no smoking policy. Anyone found smoking within the premises will be asked to leave, with no refund offered.
Although the hostel is not licensed to sell alcohol, guests may consume alcohol on the premises but within reason. Anyone heavily under the influence and causing a disturbance in the hostel will be asked to leave immediately.

Payment Policy:
The amount equal to the first will be charged at the time of booking. The balance is payable at check in on your arrival date.

Payment Policy

Payment Policy:
The amount equal to the first will be charged at the time of booking. The balance is payable at check in on your arrival date.

Cancellation Policy

Cancellation Policy:
Cancellations made more than 24 hours prior to arrival will receive a 90% refund.
Cancellations made less than 24 hours prior to arrival are non-refundable.
(Please note that in order to receive a 90% refund; you must cancel prior to 12.00 noon the day before your booking is due to commence).

Guests booking through Booking.com: Booking and Cancellation Policy:

The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.
The guest will be charged a prepayment of the total price at any time.

Group Cancellation and Booking policies apply to all groups containing 10 guests or more.

Group Cancellation Policy:
If a booking is cancelled 21 days or more before it is due to commence, we will refund 90%
If a booking is cancelled 14-20 days before it is due to commence, we will refund 50%
If a booking is cancelled 7-13 days before it is due to commence, we will refund 25%
If a booking is cancelled less than 7 days before it is due to commence, we will refund 0%