Joyce Valencia LH Emea
Property Information
n/a
Property Features
- Air-Conditioning
- Coffee Maker
- 24 hour Room Service
- WiFi Internet
- Bar/Lounge
- TV
- Free WiFi in Public Lounge
- Free Outdoor Parking (not guarded)
- Guest Lounge
- Mood Lighting
- Terrace
Accommodation Details
Terms & Conditions
Check in is 2:00 PM/ Check out time is 12:00 Noon.
Visitors are not permitted in guest room after Mid-Night.
The hotel is not responsible for the safety of any valuable left in the guest room.
Safe deposit Lockers are available free of charge with the Cashier.
Payment Policy
We require a deposit equal to one night’s stay that will be charged to your credit card upon booking, the deposit is non-refundable.
If you would prefer, you can make a deposit or bank transfer for the equivalent to one night’s room charge and send us a copy of the deposit voucher or transfer receipt within 5 days of making the reservation.
We will automatically cancel any reservation for which we do not receive either a valid credit card or notification of payment within 5 days.
During peak periods, the deposit will be equal to 50% of the reserved stay.
More than 30 days’ notice – full refund less $25.00 administration fee.
14 days or less notice – loss of deposit.
Cancellation Policy
FIT Bookings:
Guarantee by credit card: The guest is allowed to modify/cancel the reservation by email or fax
At least 10 days prior to the arrival date - no cancellation fees apply and a refund of the total amount shall be granted.
At least 5 days prior to the arrival date - 70% refund of the total amount shall be granted.
At least 48 hours prior to the arrival date - 30% refund of the total amount shall be granted.
If the time for cancelling without penalty has passed, the forfeiture amount will be 100%. There may be additional applicable charges and taxes.
The refund policy is based on the total amount of the stay, not on the prepaid 40% to confirm reservation.
In case of proved deaths or accidents, a refund may be granted at the General Manager’s and/or Front Office Manager’s discretion.
In case the guest arrives the day following arrival before check-out time (11:00 hours), the fee for No-Show for one night’s stay based on the room category booked, shall apply, and the booking for the remaining time shall remain valid. In case the guest arrives the day following arrival after check-out time (11:00 hours), he shall lose the booking