Klawock River Inn

Terms & Conditions

100% SMOKE-FREE
KLAWOCK RIVER INN has been 100% Smoke-Free since 2017. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Marijuana is prohibited at all times. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined $300.00 and evicted without any refund.

CONTACTLESS CHECK IN
Please note we have contactless check in which requires a cell phone number in your reservation. This will allow staff to give each guest instructions on checking into their room. If you do not have a cell phone or you do not have service in our area, we would be happy to send it through your email.

CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the INN provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on the INN property.

GUARANTEED RESERVATIONS:
All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa, Master Card, American Express. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be cancelled Forty-eight (48 hours), INN time, prior to your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled. KLAWOCK RIVER INN is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME: 3:00 p.m.
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact staff directly to make reservations and complete a credit card authorization form prior to your arrival (907)401-3366.
CHECK-IN REQUIREMENTS:
Guests must be at least 18 years of age to check in at the KLAWOCK RIVER INN. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (State driver’s license, passport, etc.) at check-in. A valid, signed, and pre- approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.

GUEST REGISTRATION:
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered.Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME: Room rental period expires at 11:00 a.m. Additional day charge, plus tax may apply for late checkout.
CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please leave key in room so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Guest services prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.

COOKING:
Except for the microwave and refrigerator units that the INN provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem.

CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.
DEBIT CARD/CREDIT CARD HOLDERS
Your credit card is not valid unless signed. We will refuse an unsigned card. Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. The Klawock River Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre- authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.

TAX EXEMPT GUESTS:
Guests with GSA payment cards will be taxed or exempt in accordance to their individual card status. If tax exempt status cannot be verified at check-in you will be charged a lodging tax until verification is made.

RATES:
All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on KLAWOCK RIVER INN website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on standard room (1-4 occupancy),and are subject to availability.

RIGHT TO REFUSE SERVICE: The KLAWOCK RIVER INN privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. KLAWOCK RIVER INN has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our INN or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of ALASKA
and the owners for the operation and management of the INN. The KLAWOCK RIVER INN will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to INN property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Klawock River Inn for the operation and management of our hotel.

PETS: A maximum of two pets (no more than 35 pounds) are allowed in the designated rooms (Hemlock and Smilingberry) of the Klawock River Inn for a $20/night fee. Upon check out, if there are signs of pets in the undesignated room there will be a minimum of $150 fee addition. The Klawock River Inn reserves the right to remove animals from the premises if it is determined that the animal is causing damage to the Klawock River Inn, property and/or disturbing other Klawock River Inn Guest. Upon check out, (if applicable) the Klawock River Inn, requires the guest to pay for any deep cleaning or any damages to the inn or property caused by their pet.

QUIET HOURS: 10:00 p.m. to 9 a.m. If you become aware of a disruptive guest, please contact Guest services immediately by phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running on the decks.

GROUP RESERVATIONS:
Large group reservations must be cancelled eight (8) weeks prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe INN Experience, we Do NOT Provide daily housekeeping. Our Housekeeping Staff will honor the “IN” door hanger once during a 48 hour period indicating that the room is occupied. The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “IN” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our INN Policy Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a INN Policy Rule is broken. Law enforcement will be granted immediate access to INN property and rooms of evicted guests.

CHILDREN: Well behaved children of all ages are welcomed. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the INN property unsupervised.

ADDITIONAL BEDDING:
A limited number baby cribs are available upon request. Availability is on a first- come, first-served basis. Maximum capacity of baby crib is one (1) per room. For safety, pillows are not provided for cribs.

MAXIMUM OCCUPANCY:
Room occupancy requirements are based on fire code/fire safety restrictions. Standard Room maximum occupancy is 4. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper accommodations or vacate the INN.

ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please LEAVE keys in the room at Check-out.

HOUSEKEEPING/ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. Housekeeping may start as early as 8:30 a.m.

This is a 100 % NON-SMOKING INN, electronic cigarettes, including medical marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Guest services are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined $300.00 and evicted without any refund.

LINEN CHANGING:
Your comfort is very important to us. For guests staying multiples nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds Every other day if all personal items are removed. Please contact Guest services if you have any additional questions or concerns.

LOST & FOUND POLICY:
KLAWOCK RIVER INN assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call Guest services immediately (907)401-3366 and we will try to assist you in locating your lost item.

FOUND ITEMS:
KLAWOCK RIVER INN is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by the KLAWOCK RIVER INN.

ALCOHOL POLICY:
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas etc.

FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. The Klawock River Inn recognize that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. The Klawock River Inn is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our hotel premises for storage purposes only, with the understanding that they are personally responsible for following:
Guests must abide by all Federal, State, and local laws. Firearm and weapons must be appropriately registered. Firearms must be unloaded
No cleaning of firearms is permitted on hotel premises.
Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all times and clearly labeled with their name and contact information.
Damages caused by arrowheads will be charged accordingly, please be careful.
Guests and vendors who fail to abide by our policy may be asked to leave the INN premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the KLAWOCK POLICE DEPARTMENT , if we are unable to contact the owner. Questions concerning these policies or its implementation may be addressed to the INN owners directly (907)401-3366.

BICYCLES/HOVER BOARDS/ROLLER BLADES:
Bicycles, Hover boards, and roller blades are NOT permitted in guest rooms.

IN CASE OF EMERGENCY OR FIRE:
Please call 911 then Guest services in the event of a fire or other emergency. A map that shows emergency exits can be found next to your room door.

FIRE SAFETY POLICY:
The INN is fully equipped with smoke detectors, fire safety information are in Guest Room, emergency evacuation plans are located by the door of each guest room. Please review this important information.

NO IN-ROOM PARTY:
KLAWOCK RIVER INN enforces a No In-Room Party Policy to ensure we can protect the INN and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the INN without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.

FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The INN WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. The Klawock River Inn assumes no liability for guest use.

ENFORCEMENT:
All staff is trained and required to respond to potential violations of our Inn Policy Rules. Guests who refuse to abide by the reasonable standards and policies established by The Klawock River Inn for safety of all guests, staff, owners, property, and the operation and management of the INN will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our INN Policy Rules.

TERMS & CONDITIONS:
THE KLAWOCK RIVER INN makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. All KLAWOCK RIVER Inn does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.

LINKS:
The links provided on the INN website are for the convenience of site visitors and are provided in good faith. THE KLAWOCK RIVER INN does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.

ILLNESS AND EPIDEMICS:
THE KLAWOCK RIVER INN reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Guest services staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.

INFESTATION:
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our INN premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.

PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. THE KLAWOCK RIVER INN shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the INN property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the INN, the INN reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.

DAMAGE AND/OR THEFT OF INN PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s),INN premises or property caused by you or any person in your party whether or not staying at the INN during your stay. THE KLAWOCK RIVER INN reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by THE KLAWOCK RIVER INN as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the INN property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to INN property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
THE KLAWOCK RIVER INN reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the INN, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the INN due to their actions and will be evicted from the INN. Depending on the severity of the guest actions, law enforcement may become involved at the INN’S discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the INN property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

CHANGES OR MODIFICATION TO THE KLAWOCK RIVER INN POLICY RULES:
THE KLAWOCK RIVER INN reserves the right to amend, modify, change, cancel, vary or add to these INN Policies Rules or the arrangements and content featured on our INN website at any time without prior notice. Please check our website regularly for updates to INN Policy Rules. Any modification to these INN Policy Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these INN Policy Rules is located on our website, in the Guest Inn directory , and available from Guest services staff upon request.

Payment Policy

PAYMENT: All reservations and registration must be paid with a valid major credit card. We accept Visa, Master Card and American Express. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash (USD) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out. Checks and foreign currency not accepted.

Cancellation Policy

KLAWOCK RIVER INN is not responsible for weather conditions, personal emergencies, or schedule changes. Reservations must be cancelled forty-eight (48 hours) hotel time, prior to your arrival date. If reservations are cancelled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you cancel any reservation, you must obtain and save the cancellation number for your records.

NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.