KYOTO ROOMS

Terms & Conditions

Terms and Conditions:

By making a booking, you agree that on behalf of yourself and all those named on the booking:
a. You have read these Agency Terms and Conditions and agree to be bound by them;
b. You consent to our use of your information in accordance with our Privacy Policy;
c. You are over 18 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

Our best price guarantee expires 14 days after your booking has been made. This is due to the dynamic nature of price fluctuations within the travel industry

Meals are not included in the room price. We do offer dinner in our award-winning Japanese restaurant and these can be added as an extra at the time of booking.

PLEASE NOTE: WE DO NOT OFFER BREAKFAST. However, there is a wonderful independent patisserie across the road which does do breakfast and many other pubs and cafes located close to the Hotel which also offer breakfasts and brunch.

Use of the Property
The properties are advertised as short term holiday lets only and cannot be sublet or used for any other commercial purposes without the express written consent of the Owner. Owners may terminate your booking without refund in the event you breach this condition.

All event bookings such as weddings and parties are by request only and subject to prior written agreement from the Owner. Owners may terminate your booking without refund in the event you breach this condition.

PLEASE NOTE:
Our rooms are not accessible for people with mobility issues.

We also require a copy of you proof of identity on arrival. This will be kept for our records for a maximum of 6 months and then securely destroyed.

Payment Policy

Payment in full is required to complete your booking.

Your booking is confirmed and a contract between you and the Owner will exist when we send you confirmation on their behalf. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport.

Cancellation Policy

Changes and Cancellations by you:

Any cancellation or amendment request must be sent to us in writing, by email OR post, and will take effect on the day we receive it.

You can cancel your booking 48hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time. Please note that the 48hr cooling off period starts from the moment the provisional booking is executed either online or over the phone, and not on the payment of the deposit. A provisional booking is made when you receive an email with the subject line: “Your Booking at Kyoto Rooms”

After that period, amendments and cancellations can only be accepted in accordance with the terms and conditions of the Owner of the Property.

If you wish to amend your booking, whilst we will try to assist, we cannot guarantee that such requests will be met. Please ensure that you have received written confirmation of any changes to your booking prior to travel in the event your amendments can be facilitated. The Owner may charge an amendment fee and in addition you must pay us an administration fee of £25.00 per person.

Please note that in the event you wish to cancel your confirmed booking, refunds will only be given with 48 HOURS notice before your booking start date. Cancellations after this time will be non-refundable.

This policy directly reflects the Owners' individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality. In addition you must pay us an administration fee of £25.00 per person. The 48 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed.