Tom's Little Hotel (Demo)

Terms & Conditions

Payment Policy

All payments are due within 7 days of receiving your email invoice, after this a late fee may apply. You will receive the email invoice within 72 hours of the auction end. The buyer's premium is 20%. We reserve the right to cancel any transaction. ?Partial payments are not accepted.?

Cancellation Policy

Cancellation of your booking must be made in writing. If cancellation takes place within 72 hours of your 3:00pm arrival and we are unable to re-let the room(s), the accommodation cancelled will be charged in full.
If you need to cancel more than 72 hours before the arrival date, we will refund the booking payment in full less a £25 per room cancellation fee.
Non arrival on the day (no show) will invoke a 100% charge to your debit or credit card

We therefore recommend travel or other appropriate cancellation insurance.

If we are forced to cancel your booking for reasons outside our control we will endeavour to offer you alternative comparable accommodation at no extra cost to you. Should we not be able to provide suitable alternative accommodation, we will reimburse any sums already paid by you. We will be under no further obligation or liability for any losses or expense arising from the cancellation. There are no further circumstances for which we will be liable for a refund.

Cancellation by us
We reserve the right to terminate the agreement without notice where any member of your party through unacceptable behaviour or as a result of actions which are likely to endanger or offend others, cause damage to the property, its furniture or contents or should you create a disturbance to any adjoining rooms or neighbours. In such circumstances any outstanding account must be settled, no refunds will be made.