Long Lake Resort

Terms & Conditions

Terms and Conditions

Reservation Policies
• Rates are subject to change without notice.
• Rates charged are the published rates at the time of the reservation, unless stated otherwise.
• Rates are based on normal occupancy. Cabins may have additional availability with cots or sleeper sofas.
• A fee of $10 per Adult, $5 Child guest over the normal occupancy will be charged per night.
• You must be 21 years old to rent a cabin and at least one person age 21 or older must accompany the rental party.
• All reservations require a major credit card and are secured by a non-refundable deposit.
• All deposits will be held toward the final bill.
• All Reservations require a deposit equal to 1 night’s stay.
Cancellations Policies
• Any refund of deposit or waiver of fee in this section is entirely at the discretion of LLR.
• Cancellations from 0 to 14 days, including no shows, will forfeit the entire deposit.
• Cancellations more than 14 days from your arrival date will be charged a $50 cancellation fee.
• All cancellations must be confirmed by telephone with LLR.
Check-In
Check-in begins at 3:00 pm. Early check-ins are available at the discretion of LLR. The following items are required at check-in:
• A completed reservation form to include the following information:
o Names, home addresses, and ages of all guests staying in the cabin
o Make, model, license number (including state of issuance) for each vehicle.
o Signature acknowledging receipt and acceptance of the Terms and Conditions
• ID of the person responsible for the vacation rental
Check-Out
• Check-out is at 11am.
• When available, check-out may be extended for a fee of $15 per hour, for a maximum of four hours. Prior approval from management is required.
• Any charges applied to the guest's bill during their stay should be settled by 7:00pm on the day prior to check-out.
• Keys may be left in the rental or brought to the office upon departure.
Smoking
Smoking and e-smoking (vaping) are not permitted inside any cabin or outdoor common areas. Smoking is permitted outdoors in the areas directly adjacent to the cabin.
Pets
Dogs are welcome to stay with guests at the resort subject to the following conditions:
• The required pet addendum is completed
• There are no more than two dogs, max weight 40 lb. each , larger breeds, one per cabin,
• Dogs are leashed at all times while outdoors
• Dogs are not left unattended inside or outside the cabin
• Pet waste must be cleaned up immediately
• The pet fee is $10 per night per pet. The maximum pet fee is $50 per week per pet.
• Any damages caused by pet will be charged to the room.
Watercraft
Use of watercraft is subject to the following regulations:
• Pursuant to Oklahoma state law, life jackets must be worn by all those using watercrafts at all times.
• All children must be directly supervised by an adult.
Docks
• Dock space is not reserved and is available on a first come, first served basis.
Campfires/Firewood
Campfires are subject to the following regulations:
• Only wood or charcoal may be burned.
• All fires must be contained within the designated fire ring.
• The fire may never be left unattended.
• The fire must be put out by midnight in observance of quiet hours.
Quiet Hours
Quiet hours are between 11:00pm and 7:00am. Campfires may continue until midnight as long as guests are quiet.
Housekeeping and Cleanup
LLR does not offer daily housekeeping service. Guests are asked to observe the following housekeeping guidelines:
• Place all garbage in receptacle outside the home/cabin. Staff will collect it from there.
* Place dirty towels in bin and set on porch, Staff will exchange for clean towels
• All pet waste must be cleaned up immediately
• At check-out, guests are asked to wash their dishes and leave the cabin/home generally tidy.
Parking
• Vehicles are to be parked in designated parking areas only.
Fireworks
Fireworks are not allowed on resort property and may be considered grounds for immediate dismissal from LLR without refund.
Child Supervision
• Parents are responsible for supervising their children at all times.
Liability

• All outdoor activities involve certain inherent risk of injury, up to and including death. It is expressly understood and agreed that LLR shall not be liable for any damage or injury to guests, their families and friends during their stay at LLR.
• It is further understood and agreed that LLR shall not be responsible for any personal property left by guest in or around the premises.
• Every reasonable effort will be made to secure and make safe all facilities under our management
Issues and Concerns
Guests are encouraged to bring any issues or concerns to the immediate attention of the resort management.
Contact Information:
Long Lake Resort, LLC
35740 U.S. Highway 59 S
Poteau, OK 74953-4212
918-647-8140

Payment Policy

Payment

We accept the following methods of payment: credit cards: American Express, MasterCard, Visa;

For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.

At the time of check-in we will authorize the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash or cheque.
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All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at LLR we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

Cancellation Policy

Cancellation Policy and No Shows

• Any refund of deposit or waiver of fee in this section is entirely at the discretion of LLR.
• Cancellations from 0 to 14 days, including no shows, will forfeit the entire deposit.
• Cancellations more than 14 days from your arrival date will be charged a $50 cancellation fee.
• All cancellations must be confirmed by telephone with LLR.