LR Focus COC, S.L.

Terms & Conditions

General Terms & Cancellation Policy for La Comuna
1.INTRODUCTION
The use of these services presupposes full and unconditional acceptance and the validity of each and every one of the General Terms and/or Conditions (which shall be deemed to be automatically incorporated in the agreement entered into with La Comuna without their written transcription therein being necessary) included in the latest updated version of these General Terms and/or Conditions.

2.RIGHT TO AMEND THE GENERAL TERMS AND/OR CONDITIONS
La Comuna reserves the right, without prior warning, to unilaterally amend any of the provisions of these General Terms and/or Conditions, in the manner it may deem necessary, informing users of the amendments made via www.lacomuna.co

3.GUARANTEE AND LIABILITY DISCLAIMER
3.1 La Comuna does not guarantee the reliability, availability or continuity of the services made available to users and, consequently, disclaims all liability for any damages and/or losses of any type that may be due to the lack thereof. nevertheless, and to the extent that this is possible, it will endeavour to make technical assistance available to the affected person. Likewise, La Comuna will seek to resolve the interruption and, whenever possible, put alternative measures at the disposition of the user.
3.2 La Comuna does not undertake to control and has not previously controlled the contents for the presence of viruses or other elements that may cause alterations in the software or hardware of user or persons who visit the site and, consequently, is not responsible for any damages and/or losses of any type that may result therefrom.
3.3 if, in spite of acting with due diligence and foresight, La Comuna is unable to provide the booked rooms for reasons that are not attributable to La Comuna or should it be impossible to render the services under the agreed terms and conditions, La Comuna shall offer user the possibility of choosing between a refund of the total amount paid or the substitution of other rooms of a similar category or quality. if, as a result of the substitution, the service were to be of inferior category or quality, La Comuna must refund the difference.

4.GENERAL TERMS AND/OR CONDITIONS SAFEGUARD
Should any of the provisions of these General Terms and/or Conditions be declared null and void or unenforceable, the remaining Conditions shall be maintained in the agreed terms. La Comuna undertakes to substitute the provision in question by a provision that most closely complies with the intent initially pursued by the parties. No provision in this agreement shall in any way affect mandatory consumer-related regulations. if you are not a consumer, you expressly waive your right of abandonment.

5. WWW.LACOMUNA.CO AND ACCEPTANCE OF RULES OF USE
User is aware of the fact that the use of these on-line Pre-Reservation and Reservation services presupposes full and unconditional acceptance of each and every one of the provisions of the Rules of Use of www.lacomuna.co, in the version published by La Comuna at the moment user contracts the service. Such Rules of Use complete these General Terms and/or Conditions in all aspects that are not in opposition to them. Consequently, users must be aware of the importance of reading the Web Site's rules prior to accesing it and/or making use of the services.

6. APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and/or Conditions are governed by Spanish Law. For the settlement of any disputes that may arise in connection with their total or partial validity, execution, compliance or resolution, La Comuna and user, expressly waiving their own or any other venue that may correspond to them, agree to abide by the jurisdiction of the Courts and Tribunals of the city of Madrid. This contract constitutes the total and complete agreement between La Comuna and user and substitutes all previous pacts, undertakings, statements and agreements, whether written or oral, that may have existed previously between both parties.
In any case, any controversy that may arise from the provision of services at the residence in which the client is staying shall be submitted to the Courts and Tribunals of the consumer.

Payment Policy

1. USE OF THE LA COMUNA ONLINE PRE-RESERVATION AND RESERVATION SERVICES

1.1 Pre-Reservation Services
The online Pre-Reservation services are merely informative and their purpose is solely to offer users the possibility of consulting room availability in the hotel or city of their choice. Within 24 hours the user will receive an email confirming that the reservation has been made, meaning that it will only be binding once La Comuna has accepted the reservation through its confirmation by email and user's subsequent payment thereof. Users must check the Reservation confirmation and notify La Comuna at once and in writing of any error.

1.2. Online Reservation Services
a. The purpose of the On-line Reservation Services is the Reservation of a room in at La Comuna. The use of these services presupposes full and unconditional acceptance and the validity of each and every one of the general terms and/or conditions (which shall be deemed to be automatically incorporated in the agreement entered into with La Comuna without their written transcription therein being necessary) included in the latest updated version of these general terms and/or conditions.

b. Contract Procedure: Whenever user makes use of the service, he or she will receive confirmation by email including the information that user's purchase order is in the process of being confirmed. If user is a consumer, once the amount corresponding to the Reservation has been charged, it will receive an email confirming the reservation, which will act as proof of the reservation.

c. Guarantee: The reservation is confirmed and guaranteed all night long with a credit card. If the client fails to show up without prior notice, then 100% of the total cost of your stay will be charged to your card.
(VAT and taxes included).

d. Termination of Agreement or Cancellation of a Reservation. The credit card is just a guarantee. The client will not be charged a cancellation fee provided that it makes the cancellation before the time established as the deadline in each country (local time of the hotel) on the day of arrival. Once this threshold has been passed, La Comuna will charge a cancellation fee as compensation, which is the total price of the stay (VAT and taxes included).

Cancellation Policy

1. CANCELLATION CHARGES FOR RESORTS HOTELS

No charge will be made to your credit card if you cancel your reservation at least 15 days before your arrival date. If you cancel from 8 to 15 days before the arrival date, 50% of the total cost will be charged. If you cancel within 7 days of your arrival date then 100% of the total cost of your stay will be charged to your credit card. In cases of no shows at the hotel, without any prior communication from the client, then 100% of the total cost of your stay will be charged to your card.

For groups, 20% prepayment to guarantee the booking will be required, and the total outstanding will be paid at least 30 days before the arrival time. No charge will be made to your credit card if you cancel your reservation at least 31 days before your arrival date. If you cancel within 30 days of your arrival date, then 100% of the total cost of your stay will be charged to your credit card.

a. Rates per Room and Night
Rates are valid only in writing and only for the period indicated. When justifiable reasons exist, La Comuna reserves the right to amend these rates without prior notice.
The rates relative to the reservation are indicated during the reservation process. VAT/sales taxes will be applied to the rates, as well as any applicable additional taxes according to local regulations in each country. The aforementioned local taxes must be paid directly at the hotel.

1.1 User undertakes to make use of the services in accordance with the Law, decency, respectability and law and order and in accordance with the provisions of these General Terms and Conditions. Consequently, user has the obligation of refraining from using the services for illicit purposes and effects and/or contrary to what is established in these General Terms and Conditions, in a manner that may be injurious to the rights and/or interests of third parties or that may in any way harm La Comuna and/or its image or the services.

1.2 For greater efficiency and for the benefit of users, La Comuna may at any time and without prior warning unilaterally modify the services it provides or the operational, technical or usage conditions of the services. Similarly, with a view to improving the service and establishing an optimum quality level (the ultimate aim of La Comuna), users are invited to suggest any modifications they may consider useful by contacting the persons responsible for the service at the following email address: hola@lacomuna.co