Marii Hotel Boutique

Terms & Conditions

GENERAL
Please read the following terms and conditions applicable to the Marii Hotel Boutique website. By visiting this web page, you accept all its terms of use, without limitation or qualification.

RATES
Promotional or special rates are valid only at the time of publication and through the media that were promoted, and are subject to change without prior notice. All rates include VAT and lodging tax, published prices must be paid in Mexican pesos.

CHECK IN AND CHECK OUT
In order to check in, it is required to settle the outstanding account. Check in time is from 3:00 p.m. onwards. If for personal reasons the guest must check in after 9:30 p.m., 24 hours notice is required.

A $2,000.00 MXN hold per room is required at check-in and will be released at check-out if no extra charges apply.

Check-out is no later than 11:00 a.m., after that time is subject to availability and will generate an extra charge.

Front desk hours are from 8:00 a.m. to 10:00 p.m. Outside these hours, emergencies will only be attended via direct call to the following number +523221724447, which is our sole telephone number.

RULES
During their stay, every guest is subject to the following contract of adhesion and must obey the rules exhibited below. Otherwise, the management reserves the right of admission and stay.

All guests must register before entering the hotel, the minimum age to stay is 12 years old. Minors (from 12 to 18 years old) are the sole responsibility of the parent or guardian and may not check-in without the presence of the same. In no case may the number of guests exceed the occupancy capacity of the room. With the exception of assistance animals, pets are not allowed. No guest has the right to give accommodation to another person or to receive visitors without prior consent of the hotel. Common areas are for the exclusive use of guests only.

Quiet hours are from 11:00 p.m. onwards. It is forbidden to make excessive noise in the rooms and facilities of the hotel.

Room cleaning is done from 9:00 a.m. to 1:00 p.m., outside these hours it will not be done. Please help us keep the space tidy and clean. Put the garbage in its place, only the toilet paper should be deposited in the toilet. Clothes or wet towels should be hung on hangers and not on the furniture. The use of high voltage equipment and combustion products is not allowed. Damage due to carelessness or mistreatment, as well as excessive dirt will be charged respectively to the guest.

Any loss or damage caused by guests to the hotel’s property will be solely the responsibility of the guest, who will be charged correspondingly. The hotel will not be responsible for any loss, inside or outside the premises, of valuable objects, documents, or any other belongings. Please secure your room on your way out. Forgotten articles will be kept at the hotel for a period of 7 calendar days, after which they cannot be requested.

Smoking is strictly prohibited inside the property. In case of non-compliance a charge of $3,000.00 MXN will be made. In case of recidivism, the guest will be asked to leave.

We reserve the right of admission and stay to any guest who is caught performing illegal activities or carrying illegal objects; in a state of drunkenness or under the influence of narcotics; with aggressive, violent or threatening attitude towards other guests or staff of the establishment; with inappropriate attitudes or disturbing the peace of the place. In case of non-compliance the guest will be obliged to leave the accommodation immediately, and will be responsible for any damage or loss caused by the guest or a member of his/her group, which must be paid before departure. The reservation will be cancelled without any refund.

We are not responsible for accidents, as well as general failures in San Pancho and / or natural disasters, the expenses that this accident or event originates will be borne by the guest, exempting the hotel from any legal responsibility. There is no refund for such events.

Guests must give timely notice of contagious diseases or illnesses, deaths, accidents or crimes of which he/she is aware. In case of requiring medical assistance, expenses shall be borne by the guest.

Any situation not foreseen in these regulations shall be dealt in accordance with the applicable Federal Law of Tourism and other legal regulations applicable to the matter.

COMMON AREA AND POOL RULES
Pool hours are from 10:00 a.m. to 8:00 p.m.
No food or drink is allowed in the pool or around the pool area.
Do not enter the pool with sand or any kind of body lotion and/or body oil.
No diving.

PRESERVATION OF THE ENVIRONMENT

We cherish and respect the Earth; this is why we are daily trying to reduce our emissions, we would like you to support us in carrying out the following mindful practices:
- Make the most of natural light and ventilation.
- Close doors and windows when using air conditioning.
- Turn off lights and electric devices when leaving.
- Use biodegradable products.
- Separate your waste.
- Dispose toilet paper in the toilet.
- Save water.
- Use the towels more than once -when you want them changed leave them on the floor and we will gladly do it.
Thank you for your support, without you we couldn’t do it.

Payment Policy

To make a reservation is required a deposit of 50% of the total amount, which will be deducted from the total amount of the bill when the stay is settled. Stays are settled at check in.

Cancellation Policy

Cancellations made at least 30 days prior to check in date will be refunded 100% of the deposit. After this period there are no refunds.

Changes of check-in and check-out dates requested at least 15 days prior to the check in date will be made free of charge. Changes requested between 14 and 7 days prior to check in will be subject to an extra charge equivalent to the current rate of one night per room. All changes are subject to availability and the current rate will be applied, changes can only be applied only once per reservation. When a modification implies a reduction in the number of nights, these will be considered cancelled without refund and cannot be counted as a credit to the outstanding balance. It is not possible to make changes less than 7 days prior to the check in date. In the event that during his stay the guest, for personal reasons, should depart earlier than the reservation date and his stay is shortened in nights, there will be no right to reimbursement for the remaining unused nights, which are non-transferable.

In case of no-show on the day of check-in, the reservation will be cancelled, releasing the total amount of nights and room(s) without ¬¬any refund.