Metropolis Hotel

Términos y condiciones

Please read these terms and conditions carefully.

All bookings made via Participating Websites or with Hotel Metropolis directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Participating Property under the booking once any payment is made in relation to the booking.

Some Terms and Conditions vary according to booking type (for example Peak Season Bookings, Live Bookings and Advance Purchase Bookings). You should ensure that you read the Terms and Conditions carefully to ensure you are aware of which terms apply to your particular booking. Except in relation to Live Bookings if any part of your booking falls on a date which is classified as a Peak Season Booking date then your entire booking will be deemed a Peak Season Booking and any terms or conditions which apply to Peak Season Bookings will apply to your entire booking. Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate.

Photographique Identification:

When you check-in you may be asked to provide photographic identification. This required confirming the reservation to avoid the chance of a mistake, and to make sure the right person get the right room reserved by them.

How to Book / Quotes and Reservations:

Bookings can me made directly on our website www.hotelmetropolis.gr you can also like the hotel Facebook page and make your reservations directly from there, other than that we are on TripAdvisor and most of the online travel agencies you can also book directly by calling Reservations +30 2103217469. Bookings are subject to the availability and applicable pricing of the time of the booking and some conditions and/exclusions may apply including but not limited to minimum stay requirements.

Any confirmed price is subject to change if:

A payment which is due on a booking is not received by the date the payment is due; or there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Hotel Metropolis changing the price of your booking. Any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking, in which case modification policy will apply.

If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request Hotel Metropolis that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date which it is specified as being due, or cancel your booking. If you make a booking via a Participating Website you can view details of your booking under the 'My Bookings' area once you access the Participating Website using the login details you created when you made the booking.

Check-in

Standard check-in time is 14:00 but times may vary and you should confirm the check-in time with the hotel prior to your scheduled check-in day. If you wish to guarantee your ability to check-in prior to 14:00 you must book an additional night’s stay and pay the applicable rate for that additional night.

Check-out

Standard check-out time is 12:00 but times may vary and you should confirm the check-out time with the hotel prior to your scheduled check-out day. Requests for a late check-out should be made direct with the hotel. If you wish to check-out later than the standard check-out time you must obtain approval from property management at least 12 hours prior to your scheduled check-out time.
Property management may approve a request for late check-out in their absolute discretion.
A surcharge of 20€ per hour for every hour after 12:00EET that you fail to check-out; or
if you check-out after 2pm a charge equivalent to the fully daily rate which applies to your booking.
and will be payable by you on check-out:
if you check-out after 2pm a charge equivalent to the fully daily rate which applies to your booking.

Security Deposits

You must provide a credit card authorization or imprint when you check-in.

Políticas de pago

Payments can be made by any major credit or debit card Visa, MasterCard, Diners or in cash. All payments are accepted in euro €. For Advance Purchase Bookings a non-refundable payment of the entire amount payable per room must be received immediately at the time of booking to confirm your booking.

Rates and Charges:

The currency applicable to any quoted rates will be specified with the quoted rate. All quoted rates are subject to change at any time until full payment is received. Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example VAT & City tax) where applicable. Quoted rates do not include transport to or from the Hotel or items of a personal nature including but not limited to laundry, telephone, taxis, room service, meals or transfers, airport taxes), unless otherwise indicated.

Refunds

To the extent permitted by law any amount paid by you to Hotel Metropolis for your booking is non-refundable unless stated otherwise in these Terms and Conditions. The balance of any amount paid by you after any applicable fees or other amount you owe to Hotel Metropolis has been deducted will be held by Hotel as Booking Credit which may be applied to any future bookings you make with us.

Política de cancelación

If a booking is cancelled any non-refundable deposit or payment which you have paid will not be refunded and additional cancellation charges may apply. The following charges will apply in relation to each booking:

Standard Rate Plan :

If cancelled any time after reservation until 3 days prior to arrival 12:00 EET , 30% of the reservation will be charged. Cancelations or changes made after 12:00 EET on 3 days before check-in date are subject to a 100.0% penalty. No refunds for no-shows or early checkouts.

No-Shows or Terminations

If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Hotel Metropolis the full amount of your booking less any amount which you have already paid.

Booking Credit

If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Hotel Metropolis such credit will be valid for twelve months from the day the booking is cancelled.