Naas Court Hotel

Terms & Conditions

This is a sample policy that you can copy and edit for your use.

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Thank you for choosing us as YOUR HOTEL. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.

CHECK-IN

Check-in time is any time after 4 PM (not guaranteed due to high volume of occupancy). If you arrive earlier the we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. YOUR HOTEL will make every effort to honor special requests upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

CHECK-OUT

Check-out is at 11 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

CASH PAYMENT

If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. A €100.00 deposit per night is required and will be returned to you on your departure date.

PET POLICIES

All pets are prohibited on property (a fine of €250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.

DEBIT CARDS

If you choose to use your debit card at check-in the hotel, we place a hold of the full anticipated Euro amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.


SMOKING POLICIES

Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms, a €250.00 fine will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas outside of the hotel.

AGE RESTRICTIONS

Guests must be 21 years or older to check in without a parent or legal guardian. Children are not permitted to stay in the hotel as this property is not suitable for children or persons under 21 years

PROMOTION POLICY

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

NO IN-ROOM PARTY POLICY

YOUR HOTEL enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.
- there is a violation of the above mentioned rules and regulations under „Purview“ No. 2.
d) Without delay the hotel has to inform the client about the execution of the right of withdrawal. e) Provided a rightful withdrawal from the contract the client is not entitled to claim damages.
5. Use of Rooms, Service and Return
a) The client cannot claim for the use of particular rooms.
b) Rooms booked are available to the guest on the contracted arrival date from 4pm. The client cannot claim for earlier availability.
c) Rooms must be available to the hotel at 11:00 the latest on the contracted departure date. Afterwards the hotel has the right to charge 50% of the best available public rate for the additional use of the room until 6 pm on top of the damage occurred. And from 6pm 100% of the best available public rate is charged. Any contractual claims of the client are not justified by this. The client is free to proof the hotel that no or considerable less damage occurred.
6. Liability of the Hotel
a) The hotel is liable with due care and diligence of a prudent businessman for its contractual obligations. The client has no right to claim for compensation. This does not apply to damage due to injury of life, body or health, if the hotel is responsible for the breach of duty, other damages based on deliberate or gross breach of duty of the hotel and damages based on deliberate or negligent offence of contractual obligations of the hotel. A breach of duty of the hotel is on par with a legal representative or a vicarious agent. Should there be any disturbance or imperfection in service, the hotel will resolve the matter upon knowledge or reproach by the client. The client is obliged to make a reasonable contribution in order resolve the problem and to minimize the possible damage.
b) The hotel is liable for tangible assets of the client according to legal requirements, which is up to hundred (100) times the amount of the room rate, € 3,500 at the most, as well as for cash, securities and valuables up to € 800. Cash, securities and valuables can be deposited in the hotel’s main safe up to a maximum value of € 3,500. The hotel advises to make use of this opportunity. Liability claims expire if the client does not bring an immediate charge to the hotel (§ 703 German Civil Code BGB, Bürgerliches Gesetzbuch) upon knowledge of loss, destruction or damage. Regarding an extensive liability of the hotel aforementioned No. 1 clause 1 to 4 apply accordingly.
c) The hotel is not liable in case of loss or damage of motor vehicles and their contents parked or driven on the hotel property, except in the case of intent or gross negligence. Regarding an extensive liability of the hotel the aforementioned lit. A) clauses 2 to 4 apply accordingly. This also applies to vicarious agents of the hotel.
d) The hotel executes wake-up calls with due care.
e) Messages, correspondence and consignments for guests are handed with due care. The hotel will take care of the delivery, storage and (if requested) forwarding at the client’s costs. The client has no right to claim for compensation except in the case of intent or gross negligence.
7. Final Provision
a) Alterations or supplements to the contract, the acceptance of the order or the Terms and Conditions for Hotel Accommodation must be in writing. Unilateral alterations or supplements through the client are ineffective.
b) Place of fulfillment and payment is seat of the hotel.
c) Exclusive place of jurisdiction is seat of the hotel.
d) It applies German law. UN-sales law and the law of conflicts do not apply.
e) Should certain provisions of these General Terms and Conditions for Hotel Accommodation become invalid or void, the effectiveness of the remaining provisions is not affected. Besides statutory provisions apply.

Payment Policy

If you choose to use your debit card at check-in the hotel will place a hold of the full anticipated Euro amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.

Cancellation Policy

No refund on Cancellation.