Ocean Eleven Suites

Terms & Conditions

Terms and Conditions

Thank you for choosing to book with Ocean Eleven Suites. We look forward to welcoming you to our little slice of paradise. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Prices

The price includes accommodation and access to our on-site pool. 

Booking Confirmation & Deposit:

Upon booking online, your payment will be directly accepted and charged.

All bookings are confirmed by email. 

Cancellation of booking

By making your booking, our agreement is a legal contract and you agree to our terms and conditions.

If you are in need of making a cancellation for any reason, a full refund will be granted until 2 weeks prior to the reservation date. You will receive a 50% refund until 1 week prior to the reservation date except for special events. No refund will be made after 12am 7 days prior to the reservation date.
 

Payment

Your payment will be received online through our booking site.

Non-availability of Accommodation

We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point.

Pets

Sorry, we do not allow pets inside the suites or on the property under any circumstances. We do abide by ADA service dog standards and will only accept licensed service dogs.

Service Dogs 

According to the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

A guest with a disability who uses a service animal must be provided the same opportunity to reserve any available room at the hotel as other guests without disabilities. They may not be restricted to “pet-friendly” rooms

Hotels are not permitted to charge guests for cleaning the hair or dander shed by a service animal. However, if a guest’s service animal causes damages to a guest room, a hotel is permitted to charge the same fee for damages as charged to other guests

The owner does NOT need documentation of the training of the service animal. Covered entities may not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.

If a service animal is out of control and the handler does not take effective action to control it, staff may request that the animal be removed from the premises.

A service dog may NOT be left alone in a hotel room and must be under the control of the owner at all times

Arrival

Your accommodation will be available to you from 3:00pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may call to arrange bag drop if necessary. On the day of your arrival you will receive an email with a unique code that will be used to unlock the door to your suite. This code will not be active until 3:00pm on the day of your arrival and will be deactivated 12:15pm on the day of your departure.

Room Vacation

We respectfully remind guests that Ocean Eleven Suites is NOT a hotel, therefore:

Please vacate your room by 11:00am, unless otherwise arranged. The room will be ready for re-occupation from 3:00pm, unless otherwise arranged.

Rooms

Please respect our suites as you respect your own home. Your room will be cleaned thoroughly before your arrival and again once you leave. This cleaning is covered by the cleaning fee included in your booking cost.

After your departure, we will do a thorough check of the room to be sure that everything is intact. If items are damaged or missing, you will be charged according to the price sheet below.

Towels

$30 ea.

Pots and Pans

$50 ea. 

Plates

$10 ea. 

Bowls

$10 ea.

Forks, knives, spoons

$5 ea

Cups and coffee mugs

$10 ea.

Cleaning Supplies (broom, mop, etc)

$15

Pillows

$70 ea.

Sheets 

$50 ea.

Damaged to sofa, bed, chairs or tables

$250

Kitchen appliances: Microwave, toaster, coffee machine

$150

Refrigerator 

$500

Sinks and other stationary appliances

$250

Smoking

NO SMOKING. Smoking is not permitted in any of our rooms or in the garden area. If there is evidence (cigarette cartons, smell of smoke, cigarette butts in the room) you will be charged $250 for damages.

Carbon Monoxide detectors and Fire Alarms

No guest or employee may ever remove carbon monoxide detectors from plugs at any time for any reason. In case of detector malfunction, the employee handling the situation must notify all other staff via email of the time of removal and time of replacement to the detector’s specified room. 

Damages and Breakages

Please take care when staying in our suites. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Refer to the price list in your room.

In order to protect our establishment, we will hold a security deposit of $100 until 36 hours after your departure to ensure that all our belongings are intact and in good condition.

We ask that you do report any incidents when they occur. We do charge for minor breakages and we will charge you for repair or making good if the damage or breakage is significant. 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s).  With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Hurricane Policy

Due to the location of our suites, there is often a threat of hurricanes in the late summer months. Once a storm is within two days of landfall, our location is within the cone of possible landfall locations, and it is classified as a hurricane, then we will close and evacuate all suites. Guests booked on and around hurricane landfall dates will be notified and allowed to reschedule their stay to another date. 

COVID-19 and Illness Policy

Ocean Eleven Suites is NOT liable for any illness contracted during your stay. Our staff and management adhere to strict social distancing guidelines and rooms are thoroughly disinfected prior to guest arrival and after guest departure. While staying at our facility, please adhere to all CDC recommended guidelines regarding social distancing and safety.

Payment Policy

Credit Card

Cancellation Policy

Cancellation of booking
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.

If you are in need of making a cancellation for any reason, a full refund will be granted until 15 days prior to the reservation date. You will receive a 50% refund until 7 days prior to the reservation date. No refund will be made after 12am 7 days prior to the reservation date.