Oswald House Hotel

Terms & Conditions

1 Introduction
These are the terms and conditions that apply when you reserve a room at Oswald House Hotel using one of our digital channels (such as our website or mobile site).

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

2 Reservations
To reserve your room please follow the instructions on the website or mobile site (as applicable).

You must be at least 16 years old to make a reservation.

You will need to provide your credit or debit card details to secure your reservation. Oswald House Hotel accepts Visa, MasterCard and American Express to secure a reservation.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.

3 Group reservations
If you wish to make a group booking of 5-9 rooms, please call our Central Reservations team on 01592267070.

4 Room Prices
Oswald House Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

5 Occupancy
The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you.

Children under 16 are not permitted to stay in Oswald House Hotel unless a parent or guardian is also staying in the hotel.

6 Special requests
Although Oswald House Hotel will try to accommodate special requests, all rooms are subject to availability.

7 Paying for your room
If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay upon check out.

Payment may be made by cash, credit/debit card (Visa, MasterCard, American Express, Maestro), The expiry date of your debit/credit card must be later than the end of your stay.

8 Cancellations
Your right to cancel

Rooms booked on our website can be cancelled 24 hours before the arrival date. If you cancel your reservation 24 hours before the day of arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel a reservation after 1pm on the day of arrival and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night's accommodation per room booked and for any meals and other extras booked for the first day of your stay. A cancellation reference will be given and should be retained as proof of cancellation.

If you decide to shorten your stay you must inform reception at Oswald House Hotel that you are staying in by 12 noon on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and for any meals and other extras booked for the following day.

The first night of any booking made after 1pm on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable.

Payment Policy

Payment will be taken upon check out of your stay.

Cancellation Policy

Your right to cancel

Rooms booked on our website can be cancelled 24 hours before the arrival date. If you cancel your reservation 24 hours before the day of arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel a reservation after 1pm on the day of arrival and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night's accommodation per room booked and for any meals and other extras booked for the first day of your stay. A cancellation reference will be given and should be retained as proof of cancellation.

If you decide to shorten your stay you must inform reception at Oswald House Hotel that you are staying in by 12 noon on the day you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and for any meals and other extras booked for the following day.

The first night of any booking made after 1pm on the day of arrival and the cost of any meals and other extras booked for the following day is non-refundable.