Plas Dinas Country House

Terms & Conditions

FULL TERMS & CONDITIONS
Booking and Payment
By booking a room at Plas Dinas, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Plas Dinas Country House (“Plas Dinas”) and represents a legally binding contract between you and Plas Dinas.

We will require a valid credit / debit card when booking to confirm and guarantee your reservation. You understand that we may pre-authorise your card prior to arrival to confirm validity and availability of funds. You authorise us to charge your card as detailed below in the event of a deposit being due, no-show or cancellation, without additional consent being required.

You will receive an email confirmation of your booking. Please check this carefully and contact us immediately if any details are incorrect.

We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of any monies paid.

We strongly advise our guests to take out suitable cancellation insurance to cover their stay for any unforeseen circumstances.

Non-arrival for a booking is classed as a cancellation and will be charged in full, regardless of the reason – you will be advised to claim against your travel insurance. Early departure during your stay will attract a 100% cancellation fee.

Check In/Out Times
Check in is between 3pm & 10pm and check out is by 11am for bedrooms and 10am for cottages. Should you arrive before 3pm, we cannot guarantee entry. If you plan to arrive later than 10pm, we may be able to arrange later access, however, this is not guaranteed and is only by prior arrangement as Reception closes at 10pm.

Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, pandemic, or injuries and death of an individual(s) through accidental circumstances unconnected with Plas Dinas.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and any involved other party’s full legal costs) as a result of your actions.

Medical Conditions
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, Plas Dinas reserves the right to cancel the booking should we be unable to make appropriate provision for a specific need or needs.

Offers
Please note that any special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer. These are non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show. Please note that some offers require full payment on booking – these offers are non-cancellable, non-transferable and non-refundable.

Prices
All prices are subject to availability at the time of booking. Prices may change at any time without prior warning or notice.

General Terms & Conditions
Alcohol
Guests are not allowed to consume their own beverages, alcoholic or otherwise in the public areas of the house or grounds. Failure to adhere to this rule may result in being asked to leave and being charged a corkage charge.

Beds
Two of our rooms can be made with twin beds. We cannot guarantee a twin bedded room will be available but if the request is made at the time of booking, we will do our best to accommodate you. We have the ability to add an additional small single bed into the Caroline room. This is charged at a £50 supplement per night and is available at our discretion.

CCTV
The building is equipped with 24 hour recording CCTV in all public areas for the safety and security of our guests and premises for the purposes of crime prevention.

Chewing Gum
Chewing gum is not allowed in any part of the building or grounds.

Children
We regret that we do not accept children under 12 at Plas Dinas Country House.

Cottages
If you have booked one of our self-catering cottages, you can collect the keys from reception from 4pm. Full directions will be given at this time.
A £100 deposit is payable upon booking. This is not refundable or transferable unless we are unable to accommodate you.
Full payment is then due 14 days prior to your visit.

Damage
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to Plas Dinas, or the fabric of the house itself, damaged either wilfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.

Dogs
We are happy to accept dogs for a small surcharge with prior arrangement. We ask that dogs be well behaved and not affect the enjoyment of our other guests who are on holiday too. Dogs can be provided with bowls and water, and a suitable place to eat. They will require their own bedding to sleep on though we do provide doggie towels to wipe their dirty paws if it’s wet outside. Dogs are welcomed with a bag of special biscuits and are charged at £15 per night, with a maximum of 2 dogs per room. Dogs can be accommodated in Judges and Major. Dogs are not taken in any other room.

En-suite
Each en-suite is different. If your have a preference for a bath or shower please carefully check the room description before booking to ensure the bathroom will meet your requirements.

Dining at Plas Dinas
Headed up by our award-winning chef and TV personality, Daniel ap Geraint, The Gunroom Restaurant offers the feel of a traditional country house with a dash of London glamour. With our monthly changing menu, designed around the seasons and using the best local Welsh produce, our award-winning restaurant offers an elegant and romantic dining experience. The Gunroom was added to the Michelin Guide in April 2022, a proud moment for our chefs. We kindly ask you to join us 20 - 30 minutes before your sitting time, this is where your dining experience begins in the Drawing Room. Canapés and pre-dinner drinks commence along with the collection of dining orders.

Where dinner bookings are made, we reserve the right to charge a cancellation fee of £10 per person if the booking is cancelled the same day as the meal was booked for. Where a group booking of 6 or more guests has been made, a deposit payment of £10pp will usually be requested upon booking and any payment made will be non-refundable.

Gardens
Please feel free to have a wander round and explore the house and grounds, we have created a number of intimate spaces for you to enjoy.
Please be aware that our grounds contain two ponds and some areas unsuitable for walking on.

Group bookings
Where bookings are made for three or more rooms, six or more meals, four or more nights or exclusive use of the house, a deposit will usually be taken equal to or greater than 10% to confirm the booking. The full balance will be required at 28 days before the event, along with final numbers and choice of wine and menu. All payments once made are non-refundable.

Insurance
It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Lost Keys
On check in, you will be issued with a room key and a front door key. It is your responsibility to ensure safety of your keys and key ring at all times and return them at the end of your stay on check out. Loss of keys will be subject to a minimum lost key charge of £35 to cover the production cost of the brass fob alone.

Lost Property
Any lost property items will be disposed of at the end of the subsequent month after the visit took place. Should you wish an item to be returned to you, a please supply a pre-paid and self-addressed envelope.

Parking
There is a large free car park, however, we cannot accept any liability for any damage or theft to vehicles whilst parked within our grounds.

Service charge
A discretionary service charge of 10% will be added to all food and drink bills for groups of six or more guests.

Smoking
We operate a strict no-smoking policy throughout the building. Smoking is permitted outside where ashtrays are provided. If ashtrays are not used, an extra charge may be levied for the cleaning up of cigarette butts. It is against the law to smoke in a public building. It is now illegal to smoke in your bedroom. If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.

Toilets
As our building is very old, some toilets are fitted with a macerator system. Warnings are provided above each toilet to advise guests that nothing other than toilet paper is to be put down them. As a matter of course, all other toilets should also be treated in the same way as we have a septic tank. Sanitary bags are provided next to all toilets. Should this advice not be adhered to and a toilet becomes blocked the engineer’s call out fee of £70 will be passed on to you. Bathrooms with macerator toilets are Bachelor, Buckley, Judges and Caroline. Please do not book one of these rooms if you would prefer a toilet without a macerator.

Wireless Internet Access
Wireless internet access is provided free of charge throughout Plas Dinas, Gatekeeper's Lodge and Foryd Cottage, subject to our separate Wireless Internet Terms & Conditions. There is no WiFi in Bonc Cottage.

Payment Policy

Summary
A valid credit card is required to confirm and guarantee your reservation. Your card will NOT be charged until check-out unless a deposit is due at the time of booking (see below) , or in the case of cancellation or no-show.

Deposit
If your reservation is for 4 room nights or more, a 10% non-refundable deposit will be charged to your credit card at the time of booking.

If you have booked a cottage, a £100 deposit is due at the time of booking with the full accommodation balance due upon check-in.

Cancellation Policy

Cancellation Policy
All rates are fully flexible up to 48 hours prior to your stay.
Less than 48 hours notice - full value of the booking will be charged

For bookings of 4 room nights or more a 10% deposit is required upon booking. This is non-refundable or transferable unless we are unable to honour your reservation.

For special offers and advance purchase rates, full payment is required upon booking.
This is non-refundable or transferable unless we are unable to honour your reservation.

Self-catering cottages have a non-refundable £100 deposit taken at the time of booking. This will however be refundable only if we are unable to accommodate you.