Punta de Gloria Villas

Terms & Conditions

Terms & Conditions
Booking Officers are available from 7 am to 4 pm PH time.
All times indicated in the policies are expressed in the hotel's local time (GMT +08:00).
Arrival Time: 02:00 PM - Departure Time: 12:00 PM
Early Check- In or Late Check-Out for the villas is available at an additional rate of 500 PHP per hour.
Guests under the age of 18 must be accompanied by an adult.
The hotel reserves the right to refuse service to anyone.
No pets are allowed.
Bringing in food or cooking is allowed, but only in the outdoor kitchen. Cooking inside the villas is not permitted.
Common Kitchen Available from 6 am-10 pm please keep it clean.
Outdoor games & Life jackets are free to use for all guests. A *cash deposit* is required before borrowing any equipment. This deposit will be *fully refunded* upon return of the equipment. **Return the outdoor games within 1 hour and the life jacket within 2 hours. **; Please ensure all borrowed items are returned in good condition.
A 2% service charge will be added to your total bill.
Smoking is not permitted in villas/rooms; designated smoking areas are provided. A charge of P10,000 will be added to your bill if smoking occurs in rooms/villas or non-designated areas.
Eating and drinking are prohibited around the immediate parameters of the pool and while swimming. Eating and drinking are only allowed in Trilles and Bar areas.
Do not leave your belongings unattended; the resort is not responsible for any lost items.
A cash bond is required for decoration purposes; please clean as you go, and party materials must be properly disposed of.
The resort is not responsible for accidents or injuries.
Any damages made by guests during their stay will be charged to the guest.
Swimwear attire is required to use the swimming pools. Cotton attire is strictly prohibited.
The pool is open from 7 am to 10 pm.
Beach access is open from 6 am until sundown.
For private events, a guest list for each villa is required 24 hours before check-in. Guests not staying at the resort must leave by 10 pm unless prior written approval has been arranged.
If you've rented a Videoke machine or brought your speaker, please remember that its use is only allowed until 10 pm.
An environmental user fee of 50 pesos per guest is government-implemented and can be paid at the EUF booth upon entering Samal or at the resort.

Payment Policy

1. Reservations via facebook or phone call
- A 50% down payment is required to secure the reservation.
- Accepted Payment Methods Bank Transfers (BDO or PNB account details will be provided)
- The down payment is non-refundable but transferable to other dates (subject to availability).
- The remaining 50% balance must be settled upon check-in.

2. Reservation via website Full Payment:
- Accepted Payment Methods Credit/Debit Cards (Visa/Mastercard)
- Declined or invalid credit card will cancel reservations automatically
- All guests must provide photo identification and credit card upon check-in.

3. Security Deposit Guest with Events
- A refundable security deposit of P10,000 is required upon check-in to cover any incidental charges or damages. This will be refunded upon check-out, after an inspection of the property upon check out and no any incidental charges or damages has been made.

4. Service Charge:
- A 2% service charge will be added to the total bill for all bookings and services upon check out.

5. Special Offers & Discounts:
- Discounts must be applied before the final payment. Promotional rates may not be
combined with other offers.

-Please note that our regular rates include a complimentary continental breakfast. however during promotional periods, the continental breakfast may not be included. we encourage you to check the promotion details periodically for specific offer and inclusion.

Cancellation Policy

1. Cancellation Policy:
a. Non-Refundable Down Payment:
- The required *50% down payment* for reservations is *non-refundable*.However, the down payment is *transferable* to another available date, provided that a request to change the booking is made at least *7 days before the check-in date*.

b. Rebooking Policy:
- If you need to change your booking date, a request must be made *at least 7 days in advance* of your check-in date.
- The new booking date is subject to availability and must be within *3 months* of the original booking date.

c. Cancellations Made Less Than 7 Days Before Check-in:
- Cancellations made *less than 7 days* before the scheduled check-in date will result in *forfeiture* of the down payment and no rebooking option.

2. No-Show Policy:
- If guests do not show up on the scheduled check-in date and no cancellation notice was given, the reservation will be considered a *no-show*, and the down payment will be forfeited. No rebooking option will be provided in this case.