Robert's Grove Peninsula Resort

Terms & Conditions

• These Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the hotel and the guest（including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter）, and any matters not stipulated in the Terms and Conditions shall be governed by law and generally established customs.
• Any usage guidelines and precautions（hereinafter collectively referred to as “Rules”）presented by the hotel in connection with these Terms and Conditions shall, in addition to the Hotel Rules and Regulations established by the hotel and kept in guestrooms, constitute a part of these Terms and Conditions.
• Notwithstanding the preceding paragraph, any special agreements provided by the hotel within the scope permitted by law and customs shall take precedence.
• Those applying for an accommodation agreement at the hotel shall provide the hotel with the following information.
1. Guest name and telephone number
2. The date of stay and estimated time of arrival
3. Accommodation fees（generally based on the Basic Accommodation Fees in Appendix 1. ）
4. Other information the hotel deems necessary
• In the event that a guest requests to extend their stay beyond the date listed in（2）of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.
• The accommodation agreement shall be established when the hotel accepts the application set forth in the preceding paragraph. However, this does not apply when the hotel proves it has not accepted the application.
• When an accommodation agreement has been established as per the provisions of the preceding paragraph, the guest must pay a deposit set by the hotel by the deadline designated by the hotel.
This hotel may refuse to enter into an accommodation agreement in the following cases:
1. When the accommodation application violates the stipulations of these Terms and Conditions
2. When guestrooms are fully booked
3. When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
4. When a potential guest is deemed to fall under any of the following categories（a）to（c）:
a. An organized crime group under the Act on Prevention of Unjust Acts by Organized Crime Group Members（Act No. 77 of 1991）as stipulated in Article 2（2）（hereinafter “organized crime group”）, a member of an organized crime group as stipulated in Article 2（6）（hereinafter “organized crime group member”）, an associate member or affiliate of an organized crime group or any other antisocial force
b. When the applicant is involved in corporations or other organizations whose operations are controlled by an organized crime group.
c. When any of the directors of the applicant’s corporation is classified as a member of an organized crime group
5. When the potential guest’s behavior poses a significant nuisance to other guests.
6. When the potential guest clearly has a contagious disease.
7. When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees, or is deemed to have engaged in any similar acts in the past.
8. When the hotel is unable to accommodate guests due to natural disaster, facility malfunction, or other inevitable circumstances.
9. When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behavior that may pose a nuisance to other guests, or in cases that fall under the provisions of prefectural ordinances.
10. When the potential guest is extremely unsanitary or is wearing extremely dirty clothes that may cause a nuisance to other guests.
11. When the potential guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, etc.
12. When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation.
• Guests may request that the hotel terminate the accommodation agreement.
• If the accommodation agreement is terminated in full or in part for reasons attributable to the guest, the hotel shall charge a penalty in accordance with the provisions of Attached Table 2 （only in cases where the hotel specifies a deposit payment deadline and requests payment as stipulated in Article 3（2）and excludes cases in which the guest cancels the accommodation agreement prior to such payment）. However, in the event that the hotel accepts a special agreement as stipulated in Article 4（1）, guests are only required to pay a penalty for terminating the accommodation agreement when they have been notified of this obligation.
• If the guest does not arrive by 10 pm or two hours after a scheduled arrival time arranged in advance on the day of their stay without contacting the hotel, the accommodation agreement may be deemed to have been terminated by the guest.
• Guests must register the following information at the front desk on the day of their stay.
1. Guest name, age, gender, address, contact telephone number, and occupation　
2. Departure date and planned departure time
3. Other information deemed necessary by the hotel
• International guests who do not have an address in Japan are required to present a scan or copy of their passport and register their nationality, passport number, port of entry, and immigration date in addition to the information listed above.
• Guests who wish to pay the fees stipulated in Article 13 using traveler’s checks, hotel vouchers, credit cards, or any other alternative for currency must present this in advance when registering the information above. Be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted.
• Guestrooms may be used from 2 pm to 11 am the following day. However, for extended stays, guests may use the guestroom for the entire day excluding arrival and departure dates.
• A breakdown of accommodation fees to be paid by guests is listed in Appendix 1.
• The accommodation fees in the preceding paragraph must be paid at the front desk on the day of the guest’s arrival or upon the hotel’s request in Japanese currency or traveler’s checks, hotel vouchers, credit cards, or any other alternative for currency accepted by the hotel. However, be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted.
• The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available room provided by the hotel.
• Guests using plans that include breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the plan.
• If the hotel is unable to provide a guestroom according to the agreement, the hotel shall, with the understanding of the guest, strive to find accommodations at another hotel with as similar conditions as possible.
• Notwithstanding the preceding paragraph, if the hotel is unable to find other accommodations, the hotel will pay compensation equivalent to the penalty, which will be allotted to damages. However, this compensation will not be paid when inability to provide a guestroom is for reasons not attributable to the hotel.
• The hotel shall store guest luggage arriving before its owners only when an arrangement has been made in advance, and shall hand it to the guest during check-in.
• In the event that luggage or personal belongings are left unattended at the hotel after the guest has checked out, the hotel will, in principle, wait for the owner to contact the hotel for further instructions. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station within seven（7）days of the date of discovery, while other items will be disposed of three（3）months from the date of discovery. The same shall apply to items not taken in by the police. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day.
• Liability on the part of the hotel for guest luggage or belongings shall be governed by Article 16（1）in the case of Paragraph 1 and by Article 16（2）in the case of Paragraph（2）.
The hotel consents to let guests park their vehicles in the parking space when a guest uses the hotel parking lot, regardless of whether the guest has deposited the keys with the hotel, and the hotel shall not be held liable for management of the vehicle. However, the hotel shall be liable for compensation for any damage caused by willful misconduct or negligence in managing the parking lot.

Payment Policy

50% at the booking
50% at the arrival

Cancellation Policy

Free cancellation until 7 days prior to check-in
100% due for cancellation less than 6 days prior to check in
no show 100% due