Rycroft Hotel

Terms & Conditions

 LIABILITIES: The guest acknowledges joint and several liabilities for all services rendered until full settlement of bills. I agree that I am personally liable for all charges incurred, and confirm that my responsibility and liability in that regard is not waived or released in any way.  DAMAGES: Guests will be held responsible for, and required to pay for, any loss or damage to furniture or equipment, provided in the accommodation. We reserve the right to charge the guest for damages, and to charge $100 if the guest did not report the damages.  WIFI: We offer free NON-SECURE Wi-Fi, for our guests’ use. Use at your own risk.
 ADDITIONAL CHARGES: I acknowledge that I am personally liable for additional charges incurred at the Rycroft Hotel (i.e. mini bar charges)  KEYS: Lost or failure to return keys will be charged at $50. Lost TV & Cable remotes will also be a charge of $50  NO-SMOKING: Smoking in the rooms carries a penalty charge of $400.00 Violation of this policy may result in an eviction, without refund.  NOISE LEVELS: NO NOISE AFTER 10pm. Violation of this policy may result in eviction from the property, without refund.  ITEMS LEFT BEHIND: We can accept no responsibility for items left behind after you have departed.  PETS: WE ALLOW SMALL PETS ONLY. There is a $10 charge per pet. Failure to report your pet during check-in will result in a $50 charge.

Payment Policy

PAYMENT POLICY:
A valid credit card is required to secure your reservation. Pre-authorization of your credit card, for the cost of your stay, including taxes, will be required, at the time, of reservation.

****If paying cash, pre-payment for the room stay, (including taxes), plus a $250 damage deposit must be paid, in cash, before your guaranteed room reservation will be accepted****

All remaining incidentals will be paid for at the hotel, at check-out time. If there are any outstanding costs incurred that have not been cleared up at check-out time, then we reserve the right to charge the customer's credit card.

Cancellation Policy

PLEASE REVIEW OUR STANDARD CANCELLATION POLICIES AT:
https://www.rycrofthotel.com/cancelation-policy

CANCELLATION FEE:
In the off-season, we only charge back a $20 administration fee to the customer for cancellations that are completed a minimum of 72 hours in advance of their arrival date.

We do, however, introduce incidental charges for anyone who makes a last minute cancellation, (leaving the motel with an empty room that is not open long enough to generate a replacement reservation.)
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CANCELATION POLICY:
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IF YOU BOOK A ROOM ON OUR WEBSITE, AND THEN DECIDE TO CANCEL YOUR BOOKING, YOU MUST SEND US AN EMAIL INDICATING THAT YOU WOULD LIKE TO CANCEL YOUR ROOM RESERVATION, SO THAT THERE IS A RECORD OF THAT CANCELLATION.

IF YOU DECIDE TO CANCEL YOUR RESERVATION, AFTER 2 pm, (LESS THAN 72 HOURS BEFORE YOUR SCHEDULED ARRIVAL), YOUR PRE-AUTHORIZED CREDIT CARD WILL BE CHARGED FOR THE COST OF YOUR COMPLETE RESERVATION. (Unless we happen to rent the room to a last minute walk-in).
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If the room is rented to a replacement guest, before 9pm on your expected date of arrival, then there will only be an Administration/Cancellation Fee. of $45.00 CAD.
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ANYONE WHO MAKES A RESERVATION LESS THAN 72 HOURS BEFORE THE CHECK-IN DATE MUST GUARANTEE THEIR ROOM RESERVATION, SO THAT WE ARE NOT BLOCKING A ROOM THAT COULD BE RENTED TO ANOTHER POTENTIAL CUSTOMER.

THERE IS NO EXCEPTIONS TO THIS POLICY.

Group reservations are subject to separate cancellation and deposit policies, and may vary from our standard cancellation policies. Please contact us directly to discuss these restrictions.
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IF YOU DECIDE TO CANCEL YOUR RESERVATION, PLEASE EMAIL US AT info@rycrofthotel.com
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If you decide to cancel at the last minute, regardless of the reason, please do not call the front desk to negotiate a refund.

The front desk personnel are instructed that there will be NO EXCEPTIONS to our cancellation policy (aside from having the customer produce a legitimate death certificate of a close family member).

Front desk personnel are not authorized to negotiate special refund conditions.
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NO SHOW:
If the customer reserves a room and they are a NO SHOW, we reserve the right to charge the customers credit card for the full duration of their reservation (including taxes).
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HIGH-SEASON CANCELLATION POLICY
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In the high season (November 1 - March 30), the Rycroft Hotel adheres to a strict NO REFUND POLICY, UNLESS THE ROOM IS CANCELLED A MINIMUM OF 1 WEEK IN ADVANCE (TO ENSURE THAT THERE IS TIME FOR ANOTHER GUEST TO FILL THAT PARTICULAR ROOM).
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Due to the high demand for rooms during the oil fields busy season, the high-season cancellation policy dictates that THERE WILL NOT BE ANY REFUNDS GRANTED FOR ROOMS THAT ARE NOT CANCELLED, IN TIME TO BE REFILLED BY ANOTHER GUEST.

If you do decide to cancel the room, we will do our best to get another guest into the room, so that you are entitled to a refund, but we can not guarantee that the room will be filled with another guest (especially if the room is cancelled only a week or two before the check-in date), and we will not refund your money until after your scheduled check-out date, (once we have confirmation that another guest actually stayed in the room that you originally reserved).

If we do get another guest into the room, then we only charge back a $20 administration fee to the customers to cover costs of processing your reservation, costs of processing your cancellation, and banking fees that go along with that process.