Schloss Fall Boutique Hotel

Terms & Conditions

General terms and conditions
1. The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage www.schlossfall.com (hereinafter Schloss Fall hotel online booking) owner National Heritage Foundation OÜ for the legal relations while purchasing products and services via Schloss Fall hotel online booking.
1.2. Purchasing services and products via Schloss Fall hotel online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.
1.4. Schloss Fall hotel does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor's order. The advanced payment of minor's additional orders including alcohol are returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.

2. Price
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.
2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash and with the following cards – VISA, MasterCard, EuroCard, American Express & with cards of Estonian banks.

3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Schloss Fall hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in following banks:
Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
Latvia: Swedbank, SEB, Citadele, Nordea
Lithuania: SEB, Nordea
Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.

4. Booking and confirmation
4.1. When making a booking, you are required to state your name, date of birth, phone number, address, arrival and departure date. Your booking is only confirmed after you receive the hotel’s booking confirmation.

5. Cancelling and changing the order and refund
5.1. Booking cancellation terms vary depending on the rates, therefore, please always read the pricing information carefully.
5.2. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepaid amount.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate as well as the room type available for the new booking may have changed.

6. Confidentiality
6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. National Heritage Foundation OÜ does not give out personal information to third parties without the consent from the customer.

7. Duties owed by the hotel to its guests and general information
7.1. If, after the reception of your booking confirmation, it turns out that the hotel is unable to grant you the reserved room, the hotel has a duty to offer you, without a surcharge, a room of a better type or a room in a hotel of the same level.
7.2. The hotel room will be at your disposal from 3 p.m. on the day of arrival until noon on the day of departure. On the day of arrival, check-in will be made from 3-6 p.m. and check-out until 12 a.m. If early check-in is required, please inform hotel. Breakfast 09:00-11:00 am.
Additional info +372 56 288 287 (from Wed-Sun 11:00 – 18:00) or e-mail info@schlossfall.com
7.3. Children. Children aged 0-2 for free; aged 3+ accommodation in an extra bed with breakfast €100 per night. Extra beds and cribs only available at notice. Extra bed available only at hotel main house suites.
7.4. Smoking policy. It is not allowed to smoke in our hotel rooms.
7.5. Parking is free of charge for hotel guests.

8. Miscellaneous
8.1. All complaints regarding the purchase from the online booking between the customer and Schloss Fall hotel will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.

Payment Policy

3. Payments for accommodation with prepayment
3.1. The product selected by the customer from Schloss Fall hotel online booking must be paid in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
3.2. The amount shown in online booking can be made through the internet banks as well as Visa and MasterCard debit and credit payments. Through internet bank is possible to pay in following banks:
Estonia: Swedbank, SEB, Nordea, Danske, LHV, Krediidipank
Latvia: Swedbank, SEB, Citadele, Nordea
Lithuania: SEB, Nordea
Finland: Nordea, Danske, Pohjola, Ålandsbanken, S-Pankki, Handelsbanken
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.

Cancellation Policy

5. Cancelling and changing the order and refund
5.1. Booking cancellation terms vary depending on the rates, therefore, please always read the pricing information carefully.
5.2. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepaid amount.
5.3. To modify your booking, please make a new booking and cancel the previous one. Please note that the rate as well as the room type available for the new booking may have changed.