Sophie Nujen LH EMEA

Terms & Conditions

Those applying for an accommodation agreement at the hotel shall provide the hotel with the following information.
Guest name and telephone number
The date of stay and estimated time of arrival
Accommodation fees（generally based on the Basic Accommodation Fees in Appendix 1. ）
Other information the hotel deems necessary
In the event that a guest requests to extend their stay beyond the date listed in（2）of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.

Payment Policy

A breakdown of accommodation fees to be paid by guests is listed in Appendix 1.
The accommodation fees in the preceding paragraph must be paid at the front desk on the day of the guest’s arrival or upon the hotel’s request in Japanese currency or traveler’s checks, hotel vouchers, credit cards, or any other alternative for currency accepted by the hotel. However, be aware currency payment will not be accepted if the hotel has notified the guest in advance that currency is not accepted.
The accommodation fee will still be charged if the guest voluntarily chooses not to stay in an available room provided by the hotel.
Guests using plans that include breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the plan.

Cancellation Policy

Free Cancellation 7 days prior to arrival
Non-refundable if cancelled within 7 days of arrival