Stones Hotel

Terms & Conditions

These booking terms ('Booking
Terms') are between the hotel, guesthouse or self-catering unit (referred
to as 'We'/'Us'/'Our') named under
the 'Reservation Confirmed with' section of the Booking confirmation ('Booking
Confirmation') and the person or legal entity making the Booking ('You/Your').
These Booking Terms are for the provision of accommodation services ('Booking(s)')
by Us to You. These Booking Terms are governed by English law and apply to all
Bookings. By making a Booking You are deemed to accept and be bound by these
Booking Terms.

When You make a payment using a
credit card, We (or Our parent company or Our trading name if different) will
be displayed as the merchant of record.

Bookings

Bookings are made and a contract
between You and Us comes into effect when We accept a reservation from You. We
will accept a reservation when We have confirmed Your reservation and received either:
(i) full payment of the total price; or (ii) payment of a deposit equivalent to
the value of the first night stay; (iii) any other amount We have specified at
the time of Your booking; or (iv)We have agreed to collect payment from You
either on arrival or departure. Where a deposit or any other amount that is
less than the total value of the stay is paid, the balance will be paid by You
directly to Us, on either check-in or check-out or at an earlier date if so
requested by direct communication between You and Us. You must be able to enter
into a legally binding contract and be over 18 years of age to make a Booking.
Bookings must be paid for using a valid credit or debit card or via PayPal or
any other payment type specified. When Your Booking is confirmed, a reservation
number is given. This number must be retained for access to Your Booking
details if cancellation or amendment is necessary. You will need to quote this
reservation number when contacting Us.

Prices

All prices include VAT where
applicable at the current rate. Prices are per room per night. Prices do not
include other costs You may choose to incur during Your stay (unless otherwise
stated). Prices quoted are correct (unless a pricing error occurs) only for the
specific number of guests, dates, nights and rooms shown.

Availability

In the rare case that We are unable
to accommodate You as per Your Booking, You will be offered alternate
accommodation by Us and if there is a difference in the Price, You will be
liable for the price differential. If the differential is less than the
original value of Your Booking a refund of the difference will be made to You.

Arrival and departure

Check-in times are specified on
Your Booking Confirmation. Should You wish to check-in outside of the times
specified You must confirm this directly with Us. In the event that You attempt
to check-in outside of the stated times without prior arrangement, We may
cancel the booking and retain any amounts We are entitled to retain as stated in
the Cancellation Policy section of Your Booking Confirmation. The check-out
time is also specified on Your Booking Confirmation.

Liability

Other than for death or personal
injury caused by Our negligence or fraudulent misrepresentation, Our total
liability to You is limited to the price of the Booking and in no circumstances
will We be responsible to You for any indirect or special damages.

We will not be liable for failure
to provide the services to the extent that the failure is caused by any factor
beyond Our reasonable control. You are responsible for any damage or loss
caused to Us, including any damage to Our property by Your act, omission,
default or neglect and You agree to indemnify Us and You agree to pay Us on
demand the amount reasonably required to make good or remedy any such damage or
loss. Further, we reserve the right to terminate Your Booking immediately
without being liable for any refund or compensation where You engage in
unacceptable behaviour that causes a disturbance or nuisance to Our other
guests.

Data protection

We will process the information You
provide to Us in accordance with the relevant data protection legislation.�
Your personal data may be transferred to eviivo Limited (Registered Office 154
Pentonville Road, London, N1 9JE Company Number: 5002392) including where
necessary its subsidiaries outside of the EU. �By making a Booking, You consent
to this processing of information as described above and the transfer of Your
information to our software provider: eviivo Limited.� �

Payment Policy

Payment

The total amount payable to confirm
Your Booking is quoted in Your Booking Confirmation and will be charged to Your
credit or debit card or any other payment type offered at the
time of Booking or on check-in. �Your card statement will display Us (or Our
parent company or Our trading name if different) as the merchant of record. All
additional goods and services purchased during Your stay must be paid in full
directly with Us.

Cancellation Policy

Bookings can be cancelled up to 2 day(s) before 14:00 on the day of check in free of charge. Bookings cancelled less than 2 day(s) before 14:00 on the day of check in will incur a charge of the first nights stay.
If you need to cancel or make changes to this reservation, please contact the accommodation provider directly: enquiries@stonesminehead.co.uk