Sunnahae Hotel

Terms & Conditions

HOTEL POLICIES
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RESERVATION GUARANTEE
Sunnahae Hotel Guests must be 21 years or older to reserve a room or cabin. All reservations must be guaranteed with a valid debit or credit card. We accept Visa, Mastercard, and American Express. The Sunnahae Hotel will charge the card on file the day of check-out to ensure there are no other incurred charges. If you are checking out on Saturday or Sunday, the card on file will be charged the following business day.
Cash (USD) payments are welcome as long as there is a valid debit or credit card on file. Checks and foreign currency are not accepted at this time.

RESERVATION CANCELLATION
If you must cancel your reservation, please notify the Sunnahae Hotel Manager during business hours at least 72 hours prior to arrival to avoid being charged for your stay. We understand that weather conditions and personal emergencies are uncontrollable. If you must cancel because of these situations, you will not be charged. If you simply do not check in with no prior notice, you will be charged for your stay. If you must cancel a part of your reservation after your arrival date, please notify the Sunnahae Hotel Manager 24 hours prior to your new departure date to avoid a penalty.

If you reserve a block of 4 or more rooms, and/or have booked a cabin during the months of May through September, any changes to any existing reservations, including length of stay and/or number of rooms needed, must be made 30 days prior to the arrival date to avoid charges.

GUEST CHECK-IN & CHECK-OUT
Sunnahae Hotel Check in time is 3:00 p.m. unless the room is readily available for occupancy. 8:00 p.m. is the last call for check-ins. All guests are required to complete our Guest Check-In Form upon check-in to our facility. We require valid contact information including name, phone number, vehicle information, and arrival and departure date.
Check-out time is at 11:00 a.m. on your day of departure. We ask that you leave your keys in the drop-box located at the front counter. Late check-out requests may be made through Hotel Management only, and are subject to determination based on hotel occupancy. If you are requesting later check-out, please inform Hotel Management no less than 24 hours beforehand or an additional one-night charge plus taxes will be added to the reservation.

HOUSEKEEPING
Sunnahae Hotel housekeeping is provided daily and may start as early as 8:30 a.m. We respectfully observe the “Please Do Not Disturb” door hangers outside of our guestrooms. Though, in order to ensure safety and verify the conditions of the hotel rooms, housekeepers are allowed to enter after 48 hours of your stay.
Freshening of the rooms involves the following: Making the bed, unless there are personal belongings located on top of the bed; Take out garbage and replace bags; Replacing used towels that are not hung back up; Replenish coffee area.
For long-term guests, sheets and linens will be changed twice weekly.

SMOKING POLICY
Sunnahae Hotel is a 100% non-smoking facility. Smoking is not permitted anywhere within the hotel or cabins. This includes tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, cigars, hookahs, or any other smoking devices. Designated smoking areas are outside only: hotel deck space, outside cabin decks. Should it be determined that smoking has taken place in a guestroom or cabin, the hotel will charge a $250 cleaning fee to the reservation.
The use of candles, incense, and essential oil diffusing is prohibited. These items and activities will be treated as smoking and fined as such.

PET POLICY
No pets are allowed within the Sunnahae Hotel or Cabins. The only exception to this policy is a service animal needed for an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Please advise when making a reservation if bringing a service animal into the hotel or cabins so we may prepare for arrival accordingly.
If it is discovered that a pet has been brought into the hotel or cabins without prior approval from the Hotel Manager, this will constitute as a $100 charge per night.
§ 35.136 Service animals
(f) Inquiries. A public entity shall not ask about the nature or extent of a person’s disability, but may make two inquiries to determine whether an animal qualifies as a service animal. A public entity may ask if the animal is required because of a disability and what work or task the animal has been trained to perform. A public entity shall not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal. Generally, a public entity may not make these inquiries about a service animal when it is readily apparent that an animal is trained to do work or perform tasks for an individual with a disability (e.g., the dog is observed guiding an individual who is blind or has low vision, pulling a person’s wheelchair, or providing assistance with stability or balance to an individual with an observable mobility disability).

COOKING POLICY
No cooking is allowed in our hotel rooms at any time by any appliance, except for use of the microwave and coffee pot provided. Cooking is only allowed in our cabins, which include a designated kitchen facility for use. Should it be determined that cooking has taken place in a guestroom or cabin, the hotel will charge a $250 cleaning fee to the reservation.

QUIET HOURS
Quiet hours are observed between 10:00 p.m. and 7:00 a.m. If you become aware of a disruptive guest, please contact hotel staff immediately by phone at (907) 826-2587 or in person.

WEAPONS AND FIREARMS
The Sunnahae Hotel recognizes that guests and vendors may legally possess weapons or firearms for a variety of legal and legitimate purposes. We have developed select rules and regulations for weapons or firearms on our premises to provide appropriate guidance and safety standards:
(a) Guests who are lawfully permitted to possess a weapon or firearm may bring such into our hotel premises for storage purposes only;
(b) Guests must abide by all Federal, State, and local laws;
(c) All weapons and firearms must be legally registered;
(d) No loaded firearms. If a guest is storing a weapon or firearm in our premises, all must be unloaded prior to hotel entry;
(e) All weapons and firearms must be safeguarded and secured in a locked case or container and clearly labeled with the guest’s name and contact information
Guests and vendors who fail to abide by the rules and regulations specified in (a) through (f) may be evicted from the Sunnahae Hotel premises with no refund to their reservation.
Exempt from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties.

DAMAGE AND/OR THEFT
Serious damages and or theft to any Sunnahae Hotel property or belongings will result in incurred fees and or eviction from our hotel premises.

LOST & FOUND
The Sunnahae Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings of guests. If you discover that you have left behind an item(s) of value to you, with the exception of perishable items, please call our hotel at (907) 826-2587 and we will try our best to assist you in located your lost item(s). Unclaimed items will be disposed of and/or discarded accordingly after a period of 10 business days.

HOTEL RATES
All rates are quoted in United States currency, not including tax. Sunnahae Hotel provides summer rates and winter rates for all rooms and cabins; a set number of rates for the event room; as well as special rates for Government Entities, Corporate Entities, or Shareholder lodging. Please call Hotel Management for special rate inquiries.
SUMMER RATES
Sunnahae Hotel Summer Rates for all rooms and cabins are in effect May 1st through September 15th each year.
WINTER RATES
Sunnahae Hotel Winter Rates for all rooms and cabins are in effect September 16th through April 30th each year.
GOVERNMENT RATES
Guests who are claiming a Government Rate on a room or cabin, please provide Government issued identification or verification upon check-in. Government rates apply to the following: State of Alaska employees, government funded employees, active duty military and veterans.
CORPORATE RATES
Guests who are claiming a Corporate Rate on a room or cabin, please provide verification upon check-in.
SHAREHOLDER RATES
Shareholder Rates are designated specifically for Shaan-Seet Shareholders. The special Shareholder Rate only applies if the Shareholder is residing in the occupied guestroom or cabin. A shareholder cannot make a reservation for a non-shareholder to get the discounted rate. There are absolutely no exceptions to this policy.
TAX EXEMPT
Guests who are claiming tax exemption on a room or cabin, please provide verification upon check-in. Tax Exempt can include non-profit organizations or senior citizens. All verified tax-exempt guests must fill out our City of Craig Record of Sales Tax Exemptions sheet upon check-in.

LONG TERM RESERVATIONS
Long term reservations requiring lodging for 7 or more nights may qualify for a 10% discount on the reservation(s). If you must cancel your reservation, please notify Sunnahae Hotel Manager 48 hours prior to arrival to avoid a penalty charge of one night’s stay plus tax.
If you must cancel a part of your reservation after your arrival date, please notify Sunnahae Hotel Manager 48 hours prior to departure to avoid a penalty charge of one night’s stay plus tax.

MANAGEMENT RIGHTS
Sunnahae Hotel Management reserves the right to ensure the health and safety of all guests, staff, property, and the operation and management of the hotel. Sunnahae Hotel Management reserves the right to enter a guestroom for reasonable purposes, such as an emergency, housekeeping, maintenance, or to address or prevent a violation of our Hotel Policy Rules. Any guest(s) who refuse to abide by the reasonable standards and policies established by the Sunnahae Hotel will be evicted, with no refund. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction and suspension from the use of our facilities.

RIGHT TO REFUSE SERVICE
The Sunnahae Hotel reserves the right to refuse or deny any service, accommodation, facility or privileges to anyone for any reason(s):
(a) Any person who is unwilling or unable to pay for accommodations and services of the hotel;
(b) Any minor without a parent or legal guardian or a representative of the entity responsible for payment of the accommodation may not check in to the Sunnahae Hotel;
(c) Any person who is under the influence of alcohol, illegal drugs, or any other intoxicating substance and/or is engaged in disorderly conduct;
(d) Any person who is suspected of dealing or distributing illegal drugs within the hotel or cabins or on our hotel premises;
(e) Any person who willingly brings in an unlawfully possessed firearm, explosive, or any hazardous or toxic substance that may be a dangerous threat to the hotel and its guests’ safety and security;
(f) Any person who is on record by the hotel as having violated the provisions contained in this policy or past hotel policies at the time of violation;
The Sunnahae Hotel, who refuses or denies such accommodations, facilities or privileges of the hotel for any of the reasons specified in subsections (a) through (f) shall not be liable in any civil or criminal action or for any fine or penalty based upon such refusal or denial, except that such accommodation, facilities or privilege of the hotel shall not be refused or denied based upon the person’s race, religion, color, sex, disability, origin or ancestry.

TERMS & CONDITIONS
Sunnahae Hotel makes every effort to ensure that all the information that appears on the Hotel Policies and website is accurate. However, no warranty, expressed or implied, is given that the information provided is error-free. The Sunnahae Hotel reserves the right to amend, modify, change, cancel, or add to the information published in this policy at any time and without prior notice.