The Charlton Arms Bed & Breakfast

Terms & Conditions

Please read these Terms & Conditions carefully

Making a booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation can be sent to you by email using the email address that you have provided. You should carefully check the details of your confirmation as soon as you receive it.
You must contact The Charlton Arms immediately if any of the details are incorrect or incomplete.
We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Cancellations
There is no cancellation charge if your booking is cancelled 48 hours prior to 3pm on the day of arrival.
If cancelled outside of these terms, you will be charged the full amount of your stay to your credit or debit card.
Group Booking Cancellations

Cancellation procedures for group bookings of 4 rooms and over, a 7-day cancellation policy will apply.
Multiple rooms cancelled or modified outside of these terms will be charged the Full stay for each room cancelled.
Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or by email to Info@thecharltonarms.co.uk as soon as possible. Amendments are subject to availability and those made within the cancellation period may be subject to cancellation charges.
Cancellations or changes made by The Charlton Arms
In the unlikely event that the hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard.

If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund.

This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.
We cannot be held responsible for cancelling your booking because of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you because of any change or cancellation. If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party, to hotel or guest property, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the hotel. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred because of such a curtailment.

Check-in
Your room(s) will normally be available by 3pm until 9.30pm. If you wish to arrive earlier, please telephone reception to see if it is possible.
Check-Out
We ask that you vacate your room by 10. 30am.

Taxes
All prices include VAT tax at the prevailing rate at the time a payment is made.

Insurance
It’s your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Our liability to you
We accept liability for, and totally restricted to, services booked via The Charlton Arms website in accordance with The Booking Terms & Conditions current at the time of booking.
We cannot accept any other form of liability.

Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent, or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card.

Smoking
Please note that the hotel is fully non-smoking.
In case guests do smoke in the hotel or if we are under the impression, you have violated this term, find something within the room leading us to believe so, a fine of £150 will be charged to the card provided on booking.

Complaints
If you are dissatisfied with any aspect of your stay, you should bring the problem or issue to the attention of the duty manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation.
If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the General Manager at: The Charlton Arms Ludford Bridge SY81PJ Ludlow Shropshire

Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the needs of the person(s) concerned or advise you if we are unable to make such provision.
If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.

Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control.
These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party.
Full payment for any such damage or loss must be paid to the hotel owner or manager on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party's full legal costs) because of your actions.

Payment Policy

Breakfast Included
Payment is taken in full upon checkout of the hotel.
VAT Number:177469948

Cancellation Policy

There is no cancellation charge if your booking is cancelled 2 days before the date of arrival from 8am. If cancelled outside of these terms, the guest will be charged the full amount of your,

For group bookings of 4 rooms and over, a 7 day cancellation policy will apply. There will be no charge if cancelled or modified 7 days or more prior to arrival.
Multiple rooms cancelled or modified outside of these terms will be charged the full stay for each room cancelled.

In the event of adverse weather where you need to cancel or change your room booking.
There will be no fee if cancelled or modified 48 hours prior to arrival. If cancelled outside of these terms, the guests will be charged the full amount of the 1st nights stay.

OUR RIGHT TO CANCEL;
We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

Contact details (email & contact number) are incorrect and/or card details are invalid
If you break a contract with us in any way

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you.