The Southern Belle

Terms & Conditions

BOOKINGS
Guests may book in advance or on arrival. Rooms are subject to availability The Hotel reserves the right to refuse any booking for any good reason.

CHECK-IN & CHECK-OUT TIMES
*Due to our strict Covid-19 cleaning procedures room preparation will take longer than previously. Please advise before arrival expected arrival time so we can try to ensure your room is ready for arrival. Guests may check-in at any time from 3.00 p.m. on day of arrival.

PAYMENT
Guests must pay all outstanding charges on departure. Guests are liable for any damage they cause to the Hotel property

CANCELLATION
Your reservation confirmation will contain the cancellation policy that applies to your reservation.

RELOCATION
In the unlikely event that The Southern Belle does not, for any reason have the required number and types of rooms available as per the Booking, The Southern Belle reserves the right to relocate the Client to an alternative hotel of a similar standard. The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at The Southern Belle discretion, which will normally be exercised in favour of the Client, be borne by The Southern Belle. The acceptance of this obligation (which will not release the Client of the obligation to pay The Southern Belle the relevant Charges) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded. Right of Refusal: The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

DISTURBANCE:
The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.

HOTEL RULES
Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration. Losses, Liabilities etc.: Guests must report any loss of or damage to their property immediately on discovery to the Hotel and shall make themselves available to assist with any reports made by the Hotel to the police. The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned. The Hotel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control.
Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any Booking to another hotel of similar size and standard. The Client acknowledges that the Hotel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client. Guests will be liable for any loss, damage or personal injury they may cause at the Hotel. These Conditions shall be governed by English law, and you agree to submit to the jurisdiction of the English courts.

DAMAGE TO HOTEL PROPERTY
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

REMOVAL OF HOTEL PROPERTY
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

TAMPERING WITH FIRE DETECTION SYSTEMS AND FIRE FIGHTING EQUIPMENT
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

SMOKING & EXCESSIVE CLEANING/DAMAGE
We kindly remind you that the hotel and all rooms are non-smoking and drugs are not tolerated. If smoking, drug use, damage or excessive cleaning (above expected standards) and any costs resulting from reallocation of guests are required by the hotel management we reserve the right to make a charge for costs incurred to the guest’s credit / debit card, or send an invoice for the amount to the registered address and proceed an early check out.

DOGS
We are a dog friendly hotel and welcome well behaved dogs for an additional cost of £10 per night (maximum £30 for any stay). You’ll find lots of places to walk and lots of restaurants and shops are also dog friendly. We kindly request that dogs are not to be left unattended in room and are not allowed on sleep on beds or linen.

Payment Policy

Payment details are required at the time of booking.

Full payment will be processed 2 days prior to arrival.

Cancellation Policy

Guests can cancel free of charge up to 2 days before arrival. Guests will be charged 50% of the total price if they cancel 48hrs or less before arrival. In the case of a no show then the full amount will be charged. Full payment maybe taken 2 days before arrival. Guests will be offered a date change/full refund (subject to availability and any price difference) if Government guidelines or local restrictions prevent guests from being able to stay.