The Druidstone Hotel

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Terms and Conditions - The Druidstone

By booking accommodation online through http://www.druidstone.co.uk, via phone or via email or via any other method, you agree to The Druidstone's terms and conditions.

RESERVATION
We respectfully remind guests that a reservation constitutes a contract.
Your booking will be confirmed via email, please review and confirm that all the details are correct.
Your reservation includes complimentary parking and WiFi.
Please note that this property cannot accommodate hen and stag, or similar parties unless specifically prearranged. The Druidstone reserves the right to turn such groups away on arrival and charge in full.

PAYMENT
The Druidstone reserves the right to validate and pre-authorise all credit cards prior to arrival to cover any extras or incidentals above the total amount payable for the duration of your stay.
Your booking will be guaranteed against a credit card, subject to the cancellation policy detailed below. If you wish to check out before your reserved date of departure all remaining nights will be charged as a late cancellation fee.
The Druidstone accepts Visa, Mastercard, Maestro, BACS payments, ApplePay, GooglePay, cheques and cash payments.
The Druidstone do not accept Discover or Diners Club cards or American Express.
The deposit cannot be used as a reduction towards the entire stay if the number of nights have been reduced.

CANCELLATION
Guests are invited to consider an independent holiday insurance scheme.
As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don't let us know in advance. It helps keep the prices down, too, for everyone!
Deposits will be kept should you cancel within seven days of arrival. All cancellations and modifications after that will be charged the deposit. The remaining nights of the booking will also be charged in full unless we are able to resell the accommodation.
If you fail to cancel and do not show up, you will be charged the deposit. The remaining nights of the booking will also be charged in full unless we are able to resell the accommodation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation within 24 hours of your initial request, please ensure you contact us without delay.

If you make the booking via a third-party site (i.e. a booking agency or affiliate site), you must cancel through them. Very occasionally we may need to cancel your booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation.

ARRIVALS AND DEPARTURES
You may check in any time after 2.00pm for the Hotel and 4pm for the Cottages. Check out is up to 11.00AM. Early check-in or late check-out can be requested subject to availability and may be charged. Please contact the hotel for details.

CHILDREN
Children are welcome at The Druidstone but are not to be left unsupervised. Highchairs are available on request.

ONSITE PARKING
Free on-site parking is available at the Hotel, however the Hotel does not accept responsibility for damage or theft of vehicles or their contents whilst parked on site.

MEDICAL CONDITIONS
Please advise reception of any medical conditions you may have at the time of booking that could affect your health, safety and welfare during your stay.

DIETARY REQUIREMENTS
Please advise reception of any special dietary requirements that you may have at the time of booking and also each time you order food to ensure full communication.

FIRE SAFETY
The hotel is fitted with fire alarm systems. Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room.

SMOKING
The Druidstone Hotel is a non-smoking hotel and any evidence of a guest smoking within the premises will be charged a £250.00 cleaning fee. Guests that have a balcony or patio are permitted to smoke outside but must close their patio/balcony doors when doing so. Ashtrays can be provided on request.

EVENTS
Please be aware that at certain times throughout the year the hotel may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information. We cannot accept responsibility for any disruption if you have not done so.

DAMAGE WAIVER
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave. If such damage is discovered during the stay it will be drawn to your attention but if discovered after you have departed then we reserve the right to make a charge to your credit / debit card, or send an invoice for the costs for payment to the registered address. Please ensure credit card details provided are valid and be aware that for all reservations the lead guest accepts liability on behalf of the whole group for physical or financial loss or damage.

CIRCUMSTANCES BEYOND OUR CONTROL
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) disruption caused by other guests, adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), health epidemics or pandemics, industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

Check out time for rooms and cottages is 11am.
Check in time for rooms is 2pm and for cottages is 4pm unless arranged otherwise with the hotel.

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Payment

The Druidstone reserves the right to validate and pre-authorise all credit cards prior to arrival to cover any extras or incidentals above the total amount payable for the duration of your stay.

Your booking will be guaranteed against a credit card, subject to the cancellation policy detailed below. If you wish to check out before your reserved date of departure all remaining nights will be charged as a late cancellation fee.

The Druidstone accepts Visa, Mastercard, Maestro, BACS payments, ApplePay, GooglePay, cheques and cash payments.

The Druidstone do not accept Discover or Diners Club cards or American Express.

The deposit cannot be used as a reduction towards the entire stay if the number of nights have been reduced.

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Cancellation, No-shows and Changes Policy

As a small hotel, we believe that it is only fair to others that we make a charge if you cancel at the last minute and don't let us know in advance. It helps keep the prices down, too, for everyone!

Therefore, should you wish to make any changes to your confirmed booking, please note the following terms and conditions.
Deposits will be kept should you cancel within seven days of arrival.

All cancellations and modifications after that will be charged the deposit. The remaining nights of the booking will also be charged in full unless we are able to resell the accommodation.

If you fail to cancel and do not show up, you will be charged the deposit. The remaining nights of the booking will also be charged in full unless we are able to resell the accommodation. Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation within 24 hours of your initial request, please ensure you contact us without delay.

If you make the booking via a third party site (i.e a booking agency or affiliate site), you must cancel through them.