The Hideaway at Windermere

Terms & Conditions

We are unable to accommodate infants & children under 16 years. All rooms are for maximum double occupancy; we do not have facilities for additional beds in rooms.

Arrival & Departures ***PLEASE ENSURE YOU HAVE INCLUDED AN EXPECTED ARRIVAL TIME WITH YOUR BOOKING***
Check-in is from 3.00pm to 7.00pm. Please confirm your expected arrival time when making your reservation.
We are unable to accept check-in after 7.00pm; please take this in to consideration prior to booking. Check out is from 8.00am to 11.00am.

We are unable to accommodate group bookings of more than 3 rooms (or 6 people maximum) unless your specific requirements have been agreed in advance. No dogs or other pets can be accommodated.

Smoking Policy
The Hideaway is a completely Smoke Free Environment; this applies to all Guest Bedrooms, Bathrooms, Public Areas, Garden, Car Park, Courtyard and the Patio for Room 1. Guests will be asked to vacate their room immediately if evidence of smoking is found; a minimum charge of £200.00 will be applied immediately to the credit/debit card used to secure your booking.

Payment Policy

We respectfully remind guests that a reservation constitutes a contract between themselves and The Hideaway.

Standard Rate
A £50.00 per room deposit is payable to secure your booking.

Balance Payments are payable on departure by Cash, Debit & Credit Cards; we do not accept Cheques.

Saver Rate - Non Refundable
Full pre-payment will be taken upon booking & is Totally Non Refundable.
Once booked Saver Rates cannot be refunded or amended.
No date changes permitted.

SPECIAL OFFERS
Please note the specific terms for each offer. Credit Card charges & Minimum Night Stays usually apply to All Offers.

Cancellation Policy

Standard Rate
In the event of cancelling a reservation prior to 14 days of the arrival date, there will be a fixed cancellation fee of £15.00 per room reserved. Date changes prior to 14 days of the arrival date of arrival are free of charge.

For cancellations made within 14 days of the date of arrival, we will try to re-let the room(s). However, if unable to do so, regretfully we will have to charge you the full cost of the booked accommodation. No shows will be charged in full. Date changes within 14 days of the date of arrival are not permitted.

NEW YEAR
Please note that New Year Reservations can be secured with a £150.00 Per Room Non Refundable Deposit. Full Balance Payment is required on 1st December & is non-refundable after that time, unless we are able to re-sell the room.

We strongly recommend Holiday insurance; please contact us for further details.