The Lancaster Motel

Terms & Conditions

NOTE: WE ARE CLOSED TO ARRIVALS ON SUNDAY.

When checking in, guests will be notified of the following and asked to initial in agreement and a copy will be kept with their record:

_____ ROOM CLEANING
Housekeeping is not available for stays under three days. However, we are happy to give you new towels at the front desk and pick up your trash outside your door upon request.

_____ ROOM CHARGES AND DAMAGE
Damage to furniture, linens, and other property will be assessed and then charged to you at our replacement and labor costs.  We will be transparent in our communication about damage to the rooms. Excessively soiled linens, damaged flooring, fixtures and furniture will be regarded as damages. 

_____ PET POLICIES
As pet owners, we totally understand the desire to travel with your furry friends. However, due to allergy concerns, we do not allow pets to stay in our rooms. A pet damage fee of $250 or actual damages will be applied if this policy is violated. Service dogs verifiable through the official U. S. government website are accepted.

_____ SMOKING
No smoking or vaping of any kind inside any of the rooms. A minimum smoking damage fee of $250 will be applied if the policy is violated. If you would like to smoke or vape, you may do so outside. Please do not smoke or vape in front of another guest’s window. Violation of this may result in your removal without a refund. Our cigar smoking lounge and patio are available on premise. Ask the Front Desk for hours.

______QUIET HOURS
Quiet hours are from 11 pm to 7 am. During this time, we ask that you respect your neighbors and keep noise to a minimum. If we have to ask you repeatedly to quiet down, we will then ask you to leave the property and no refund will be given.

Payment Policy

We have a 48-hour cancellation policy. Your card can be charged 48 hours prior to your arrival.

Our prices for rooms are based on double occupancy. There is an additional charge of $10.00 for each additional adult up to four per room. Select rooms allow a cot, contact us direct for availability, there is a $25.00 one time charge.

FINAL WORDS
Our website is filled with good information about our property so we ask that you take a look at it before booking. Refunds will not be given for things like "small bathrooms" "low ceiling height" and "vague smoke smells" as these issues are addressed on our website: thelancastermotel.com. By booking with us you are acknowledging your understanding of these time period shortcomings. We thank you in advance for your understanding and agreement.

Cancellation Policy

Rooms canceled more than 48 hours before your arrival will be given a full refund. Example: if you are meant to check in on Friday at 4pm, contact us by Wednesday at 4pm. You will receive a full refund.

Rooms canceled less than 48 hours before a reservation are subject to a cancellation fee equal to the ENTIRE STAY (not one day’s stay) plus the 8.5% NH Meals & Rooms tax. You will NOT receive a refund and the remainder of your stay will be automatically canceled.

We try to be accommodating with our policy. If something unexpected happens and you can’t make it, give us a call and we’ll do our best to work it out so that it is good for everyone.