The Rose

Terms & Conditions

BOOKINGS
Please get in touch with us via email to stay@therosedeal.com or by calling us on +44 1304 389 127 for enquiries about special rates for extended stays, large group or whole hire bookings.

ROOM AVAILABILITY
All rooms and rates are subject to availability. Where specific rooms have been requested all reasonable effort will be made to honour such requests. Please note that no rooms are held nor reserved until confirmation of full payment has been received.

PAYMENT
Full payment for your dates of stay will be taken at the time of booking.
We only accept Mastercard or Visa credit and debit cards as well as cash.
Upon check out all outstanding charges must be paid for in full. Kindly note that the card used to secure the reservation will be charged with the final bill unless specified otherwise at check out.

PRICES
All prices are inclusive of VAT. Prices may alter to reflect changes to VAT and taxes. We retain the right to charge people the prices of rooms up to 12 weeks prior to arrival.

ARRIVAL AND DEPARTURE
Check-in is available between 3pm - 10pm and our standard check out time is 10:00am Monday-Sunday. We may be able to arrange earlier or later check-in or out times by prior arrangement.
A surcharge may be applicable.

CANCELLATIONS AND NON-ARRIVALS POLICY
We can only accept cancellations by email addressed to stay@therosedeal.com
Cancellations will only be considered as set out below.
No refunds will be made to room cancellations booked under promotional rates

Cancellations made 7 days before arrival will receive a full refund. Cancellations made up to 72 hours before arrival will receive a 50% refund. Cancellations with less than 72 hours notice are non refundable.
Any booking for 3 rooms or more is considered a group booking and requires a minimum cancellation period of no less than 14 days to qualify for a full refund. Group cancellations made up to 7 days prior to check in will receive a 50% refund and no refund will be made for group reservations of less than 7 days prior to check in.
Cancellations for Christmas and New Year bookings require a calendar month's notice, in writing, confirmed by the hotel.

Any stays shortened or departing earlier than what was booked for will be chargeable at 100% of the nights cancelled and not applicable to our rebooking policy outlined below.

REBOOKING POLICY
Depending on availability and subject to price increases we may be able to transfer your booking should you need to rearrange your intended dates of stay.

EXTRA BEDS
We are able to provide a complimentary cot for children up to two years of age, depending on availability.
Child mattresses (140cm) and bedding is available for children up to 8 years of age at an additional cost of £15 per child, per night, limited to 2 children per room, subject to availability.
We are unfortunately unable to accommodate extra beds for adults.

PETS
The Rose is a dog welcome space and we accept, small, well trained dogs in some of our hotel rooms. Availability is limited and there is a £10 charge per booking applicable. Please enquire about availability prior to making a reservation.
This does not apply to Guide or Assistance dogs.

DAMAGE
We reserve the right and you hereby authorise us to charge your credit/debit card for any damages incurred to your room or the Hotel during your stay or for any items that are missing when you leave. This includes damage or staining to any of our linen or soft furnishings.
We also reserve the right to judge acceptable levels of noise and suitable behaviour of guests. If no reasonable action is taken by the guest when asked to do so The Rose may terminate the booking at any time without being liable for a refund or compensation.
When you check in to the hotel at reception you will be asked to sign a reservation card, by signing that card you are agreeing to all of the above terms and conditions.

SMOKING
The Rose is a non-smoking hotel and does not permit smoking in any public areas of the hotel. This includes guest bedrooms, bathrooms, WC’s, corridors, balconies or fire exits.
Vaping is also not permitted in any of the public spaces.

LIFT
Unfortunately we do not have a lift at the hotel and therefore do not have wheelchair access to any of our bedrooms. Please contact the hotel directly for more information about disabled access in our bar and dining areas.

PARKING
The closest car park is St Georges car park, situated on West street.

More information on parking in Deal is available here: Parking In Deal

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