The Serendipity Inn

Terms & Conditions

Virginia State Laws Governing Hotels

The Rules and Regulations of this Bed & Breakfast are that our guests respect one another and the Inn's staff. Kindly report any issue you may see to management. The proprietor will not be held responsible for any loss of property left in unsecured rooms. The hotel also expects the guests to check before departure for any belongings. We will not ship items left behind back to you. Being a small in with limited staff we do not have the time in our busy schedule to go to the post and arrange for your items left behind to be sent to you. Please check your room thoroughly before departure.

Any jewelry, money or other valuables should be properly secured by you the owner. If a guest fails to lock a door or window to their room the staff shall not be liable for any property taken from the room.

Section 8.01-422 Liability of guest for hotel damage- any registered guest in a hotel, motel, or inn or other places offering to the public transitory lodging or sleeping accommodations for compensation shall be civilly liable to the innkeeper for all property damage to such accommodation or its furnishings which occurs during the period of such person's occupancy when such damage results. (1) from the failure of the guest or any person for when he is legally responsible or (1) from the failure of the guest to comply with reasonable rules and regulations of which he is given actual notice by the innkeepers.

Section 35.1-27 Posting of rates - Every hotel shall post in a conspicuous place in its office a list of the ranges of the charges for its rooms and shall post in each guest's room the maximum charge for that room. If the hotel is operated on the American or modified American plan, the notice shall contain the maximum charge for the room and the number of meals provided.

Section 35..1-27 A. Liability-It shall be the duty of any person owning or operating a hotel to exercise due care and diligence in providing honest and competent employees and to take reasonable precautions to protect the persons and property of the guests of the hotel. No hotel shall be held liable in a sum greater than $300 for the loss of any wearing apparel, baggage, or other property hereinafter mentioned belonging to a guest when such loss takes place from the room or rooms occupied by the guest. Unless the loss shall take place from the office of the hotel after the valuables are deposited there, no hotel shall be liable for any loss by any guest of jewelry, money, or other valuables of like nature belonging to any guest if the hotel shall have posted in the room or rooms of the guest in a conspicuous place, and in the office of the hotel, a notice stating that jewelry, money, and other valuables of like nature be deposited in the office of the hotel. The hotel shall not be obligated to receive from anyone guest for deposit in such office any property here in before described exceeding a total value of $500.

B. Each guest's room shall have suitable locks on its doors and windows unless permanently secured. If a guest fails to lock the door or windows of his room, the hotel shall not be liable for any property taken from the room in consequence of such failure on the part of the guest. The burden of proof shall be upon the operator of the hotel to show that he complied with the provisions of this section and that the guest failed to comply with these requirements.

C. In the case of loss by fire or overwhelming disaster, a hotel shall exercise ordinary and reasonable care in the custody of the baggage or other property of its guests, but in no case shall the hotel's liability exceed $250 to anyone guest unless the negligence of the hotel was the cause of the fire or overwhelming disaster.

D. No liability shall attach to any hotel for the baggies, hats, umbrellas, coats, or other wearing apparel of a guest until the same is placed by the guest in the actual custody of an employee of the hotel. The mere depositing of such baggage, hats, umbrellas, coats, or other wearing apparel inside the hotel shall not be construed as putting in actual custody until taken in charge by the hotel or its employee or properly placed in a room or rooms assigned to the guest.

E. Nothing contained in this section shall be construed so as to change or alter the principles of law concerning a hotel's liability to a guest or other person for personal injury, nor to exempt in anywise the owner or operator of a hotel from being liable for the value of any property of guests taken or stolen from any room therein by any employee or agent of the hotel.

F. A notice of the provisions of this section shall be posted conspicuously in each guest's room use update Terms and Conditions

Payment Policy

PAYMENT OPTIONS
We accept: VISA, MASTERCARD, DISCOVER, AMEX, DINERS, & CASH.

Credit Cards:
Payments made directly to Serendipity Inn by use of credit card attach a surcharge of 1.5% [on Visa and MasterCard] 2.5% [American Express, on the total invoice amount.

Specials and last minute discounts cannot be combined with other promotional offers from other OTA sites.

Discounts do not apply to package add-ons only the main room rate. They also cannot be used on an already existing reservation or voucher.

Luxury upgrade packages or other package add-ons can only be added booking directly with our site. If you book with other OTA’s you can still call us direct and add a package upgrade or add on with a credit card or other form of payment. Packages are paid in full at that time not upon arrival due to lost cost for payment to Allure Bakery for personalized cakes and other vendors who make up your package.

Cancellation Policy

Bookings made prior to 5/29/2020 remain with the prior cancellation policy. The temporary Covid-19 policy will be a deposit of 1 nights stay with the remainder processed 7 days prior to arrival. If you need to cancel do to Covid-19 you will be refunded all but the one night deposit taken at the time of the booking. With the option to use that deposit at a later date.
Cancellation and Booking Policy " Pre- Covid-19" effective prior to 5/29/2020
A one night stay requires a full night deposit at time of booking
A 50% deposit at time of booking with balance paid 30 prior to arrival. There is a 60 day full deposit due prior to arrival for peak season & major Holiday's and W & M events. Bookings for 1 year out for Grand Illumination, W & M Homecoming and Parents weekend will also be paid in full with no cancellation policy in place. That is we will try to put the room back out for booking but in the event we cannot re-sale the room we will not refund the booking. If we can re-sale the room we will refund your booking less a 25$ Administration fee. We accept all credit cards, pay-pal, cash, traveler’s checks.

All cancellations require a 30-day notice and are subject to the conditions above.

If you have to cancel due to weather understand we consider cancellations only acceptable if the weather is affecting us here locally. If there is a hurricane in the OBX and that is a stop on your trip you will be having to cancel but there is no hurricane evacuation here in Williamsburg and our roads are open we do not consider that an acceptable cancellation. If our roads are closed and there is a direct effect to our area making travel impossible we will issue a credit for a future stay to be used in the next year.

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