Trestle Properties Inc DBA The Cabins at Cloudcroft

Terms & Conditions

Our property has a policy of No Smoking in the cabins. If the smoking policy is violated, we reserve the right to add a $200.00 cleaning fee to your room.

Pets
Due to recent events, we have had to revise our pet policy.

We allow pets with prior coordination; there is a $25.00 pet fee per visit which we will collect at check-in. If you do not disclose your pets prior to your stay, you may be assessed a $200 cleaning fee.

We want you to know that we are pet people and travel with our pets or board them if we will not be able to take them with us when we leave our place of lodging for our daily activities.

We have always allowed pets with few restrictions, however, we have updated our pet policy as follows.
1. Pets will not be left in guest cabins nor left unattended tied or untied outside of your cabin. We require this for several reasons, mainly the noise is a nuisance for our other guests and we have had dogs damage furniture, flooring, and leave urine stains requiring replacement of damaged carpeting.
2. If this policy is violated, we may, unfortunately, have to ask you to depart the property.

Local Boarders - please contact boarder for vaccination requirements prior to your visit.

Quiet Time
We are family friendly facility and we know that our guest want to have fun! We do ask that you review and adhere to the following:
Quite Hours on property are between is 10:00 pm and 9:00 am
During this time we ask that you not play loud music in or outside of your cabin.

Check-in time is any time after 3:00 pm. We will be happy to check you in early if your room is available. Check out time is 11:00 am; late check-out is available by request.

Our lobby hours are 8 am to 6 pm Sunday through Thursday and 8 am to 8 pm on Friday and Saturday. Please let us know ahead of time if you will be arriving after our lobby is closed. Arrangements will be made to process your check in before your arrival and your key will be left for you.

If you are unable to book online through our website, please call us at 575-682-2396.

Damage Policy
We reserve the right to charge for any damage to or removal of items from the premises and/or unusual cleaning.

Damaged or missing items from rooms post check out will be charged to your credit card on file. These include but are not limited to remote controls, linens, pillows, dishes, silverware, room key, artwork, etc. Please inquire if you have any questions or concerns about this policy.

We have free WIFI on-site. The SSID is Cabins at Cloudcroft Guest The Password is cabins1006. Please let us know if the signal is not good!

Payment Policy

Our rates plus state and local lodger's tax and credit card surcharge are all inclusive for each cabin; there are no additional taxes, fees or hidden surcharges. We provide enough wood for your first fire in your fireplace or wood stove. Additional wood is available for purchase for a nominal fee through the office and can be charged to your room with prior coordination with the front desk.

NOTE: If you book through one of our partner booking channels such as booking.com or Expedia.com, you may incur additional taxes and fees. We guarantee the lowest booking rates through or website or on the phone so before booking through one of the booking channels, please check our rates and availability.

We know that you have choices when deciding on vacation accommodations and we are here to do everything we can to insure that your stay is a pleasant one. Please do not hesitate to contact us directly through the office or call Karl Campbell, Trestle Properties Inc President, directly at 806-763-3010 if necessary to resolve any issues.

Because we turn others away once a cabin is booked, we require the following:

Deposits
We require a one-night deposit on all reservations.

If the occupancy of your cabin is exceeded as noted above or if you bring pets without our knowledge, you may be charged additional fees.

With the exception of Cabin 1, all cabins are equipped with a small full kitchen with enough serving settings for the number of occupants advertised for each cabin as well as pots and pans, coffee pots, towels and wash cloths, bed linens and blankets. NOTE: Cabin 1 has a kitchenette with two electric burners and a small fridge, coffee pot, microwave, and toaster.

Guests are expected to bring their own food and personal hygiene items., For those who have forgotten some of their items, we do keep a small amount of soap and shampoo in the office. Additionally, we provide enough coffee to make your first pot to get you by until you can visit the store.

Cancellation Policy

Cancellation Policy
We are a small independent business and cancellations affect us greatly.
The following is our cancellation and refund policy:
Holidays (New Year's, Valentine's Day, Memorial Day weekend, Independence Day , Labor Day weekend, Thanksgiving, and Christmas
1. Seven days Prior to Check-In - If you cancel your reservations with at least 7 days' notice we will refund your deposit.
2. Three days/72 hours prior to Check-In - If you cancel within the final 3 day/72 hour period prior to check in, you will not be entitled to a refund of your deposit.
3. If you cancel within the last 24 hours prior to your stay, your card will be charged for the entire stay.
There are no refunds due to weather conditions. There are no refunds for early checkouts.

Cancellations for other than holidays/holiday weekends
1. If you cancel your reservation within 72 hours of your check-in date, you will be entitled to a refund of your full deposit.
2. If you fail to show on the date of your check in or fail to cancel within the 24 hours prior to your check in, you will not be entitled to a refund of your deposit.
There are no refunds due to weather conditions. There are no refunds for early checkouts.

Additional policies apply to group reservations of three or more cabins.

All cancellations must be provided to the innkeeper in writing (email or fax.) You will receive any refund due within 30 days.