Trestle Properties Inc DBA The Cabins at Cloudcroft

Terms & Conditions

Our property has a policy of No Smoking in the cabins. We will allow pets with prior coordination. If you are found to be in violation of either of these, you will be assessed a $200 cleaning fee.

Check-in time is 3:00 pm. We will be happy to check you in early if your room is available. Check out time is 11:00 am; late check-out is available by request.

Our lobby hours are 8 am to 6 pm Sunday through Thursday and 8 am to 8 pm on Friday and Saturday. Please let us know ahead of time if you will be arriving after our lobby is closed. Arrangements will be made to process your check in before your arrival and your key will be left for you.

If you are unable to book online through our website, please call us at 575-682-2396.

Damage Policy
We reserve the right to charge for any damage to or removal of items from the premises and/or unusual cleaning.

Damaged or missing items from rooms post check out will be charged to your credit card on file. These include but are not limited to remote controls, linens, pillows, dishes, silverware, room key, artwork, etc. Please inquire if you have any questions or concerns about this policy.

We have free WiFii on-site. The SSID is Cabins at Cloudcroft Guest The Password is cabins1006. Please let us know if the signal is not good!

Payment Policy

Our rates plus state and local lodger's tax and credit card surcharge are all inclusive for each cabin; there are no additional taxes, fees or hidden surcharges. We provide enough wood for your first fire in your fireplace or wood stove. Additional wood is available for purchase for a nominal fee through the office and can be charged to your room with prior coordination with the front desk.

NOTE: If you book through one of our partner booking channels such as booking.com or Expedia.com, you may incur additional taxes and fees. We guarantee the lowest booking rates through or website or on the phone so before booking through one of the booking channels, please check our rates and availability.

We know that you have choices when deciding on vacation accommodations and we are here to do everything we can to insure that your stay is a pleasant one. Please do not hesitate to contact us directly through the office or call Karl Campbell, Trestle Properties Inc President, directly at 806-763-3010 if necessary to resolve any issues.

Because we turn others away once a cabin is booked, we require the following:

Deposits
During our high season and selected holidays, (Memorial Day through September 30, Thanksgiving, Christmas, and New Year's) we require the following deposits.
At Booking - 2 Night deposit
14 Days from your arrival 50% of total booking price
7 Days from your arrival 100% of total booking price

During all other times, we have the following minimum stay requirements:
One & Two bedroom Cabins - two nights
Four Bedroom Cab in - seven nights

If the occupancy of your cabin is exceeded as noted above or if you bring pets without our knowledge, you will be charged additional fees.

All cabins are equipped with a kitchenette with enough serving settings for the number of occupants advertised for each cabin as well as pots and pans, coffee pots, towels and wash cloths, bed linens and blankets.

Guests are expected to bring their own food and personal hygiene items., For those who have forgotten some of their items, we do keep a small amount of soap and shampoo in the office. Additionally, we provide enough coffee to make your first pot to get you by until you can visit the store.

Cancellation Policy

We are a small independent business and cancellations affect us greatly. Therefore, during or high season and selected holidays, If you cancel your reservations with at least 14-days' notice you will receive an 80% refund of your deposit. If you cancel within the final 14-day period you will not be entitled to a refund.

Please be sure to acquire trip insurance in the event of unexpected illness, death or weather related emergencies as we are not able to make an exception to this policy.

Additional policies apply to group reservations of three or more rooms.

All cancellations must be provided to the innkeeper in writing (email or fax.) You will receive any refund due within 30 days.

If you cancel your reservations with at least 14-days' notice you will receive an 80% refund of your deposit. If you cancel within the final 14-day period you will not be entitled to a refund.