George Oxford Hotel

Terms & Conditions

During guests stay at George Oxford Hotel, guests are responsible for their room and liable for any damage that is caused to their room, either by themselves, their friends or their family. Cost of any damage will be at the manager's discretion and charged in the first instance to the card used to confirm the booking. In case of settling the payment with a third party Online Travel Agent, the personal/company credit card should be also presented upon check-ins to secure the items in the room. Subject to manager's discretion, George Oxford Hotel reserves the right to refuse check-in, or ask guests to leave without refund or explanation if guests are found to act inappropriately e.g. rude or threatening behaviour to staff or guests, putting others at risk of harm, disturbance of George Oxford Hotel etc...

Although our team will do our best to minimise the guests' disturbance at all times, our hotel staff has right to enter the guest rooms at any time, if there is a valid reason for this, i.e. due to a technical emergency. In such cases, we will first give a courtesy call to the room and then knock on the door several times before entering a guest room.

George Oxford Hotel has a non-smoking policy throughout the building. If we find smoking has occurred anywhere within the room or window, a £200 cleaning charge will be taken from the credit card used to secure the booking. If the room requires closure as a result of smoking, charges for lost bookings night will also apply.

LATE CHECKOUTS: The late check-out can be extended until 11:30 free of charge by arranging this with the Reception Staff. Late checkouts will be charged at £20 for the first hour and £10 for the subsequent hours.

Payment Policy

If the card details provided are found to be inaccurate or false, your booking will be cancelled. All bookings are accompanied by an email confirmation sent to the email address provided by the guest at the time of making the booking. It is the guest responsibility to ensure they receive the email confirmation, check the booking details, and inform us of any changes or errors. If guests do not receive an email confirmation within 1 hour of making the booking, they are advised to contact the booking team immediately otherwise we will assume the booking is correct.

Credit card details are required to confirm bookings and will be taken as an acceptance of our terms. ONLY credit cards authorised by the card holder will be accepted (if card holder is not available, then proof of authorisation must be given at time of booking). Most major credit cards accepted.
Guests are welcome to use the free wireless broadband service we provide, but we will not be held responsible for any loss of service or damage to guest computer data. The hotel reserves the right to pro-authorise credit/debit cards any time after the booking was made.

In case of settling the payment with a third party Online Travel Agent, the personal/company credit card should be also presented upon check-ins to secure the items in the room.

Child and Extra Guest Policy:
Children of all ages are allowed.
Children 6 and under can stay for free.
Children 3 and under stay for free when using an available crib.
People no matter the age stay for GBP 30.00 per person, per night when using an available extra bed.

Cancellation Policy

George Oxford Hotel has a strict cancellation policy and we advise guests to take out adequate INSURANCE in case of any unforeseen circumstances resulting in last minute cancellations. There is a standard 72 HOUR CANCELLATION POLICY, unless stated otherwise, on all booked nights. A cancellation must be made by 3pm, 72 hour prior to the stay date. If a cancellation is made within 72 hours of your stay date, a charge of one night's stay plus any further nights that fall within the cancellation period (applies to multiple night bookings) will be charged to the credit card details provided to secure the booking. Guests that fail to show on date of check-in and fail to inform us within our reception hours will be subject to FULL CHARGE of the entire booking, and their remaining booking cancelled. Bookings for multiple nights may be subject to cancellation or full charge if one or more nights are cancelled. Changes to bookings are subject to availability and the manager's discretion. Any changes or cancellations to a booking must be made in writing by email. A booking can only be regarded as amended or cancelled upon receipt of our confirmation. Cancellations or amendment by phone cannot be guaranteed. GROUP bookings of 3 or more rooms must be secured with a 50% non-refundable deposit.