Wagon's West

Terms & Conditions

Terms of Booking
By placing a booking with Wagon’s West Motel, you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 18 years of age.
To secure any booking we require a credit card number, expiration date and CVV. This card will not be charged unless a booking is cancelled after the 24 hour cancellation window. This card may also be charged for any incidental damages or unpaid balances after guest departure.
Payments can be made online or in person at the time of your arrival.
All guests agree to respect the privacy and peace of all other staying guests, neighbors and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honoring this agreement or causing a disturbance.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
• Check-in between 4 pm and 9pm on day of arrival
• Check-out by: 11:00am on day of departure
Cancellation & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible. There is no fee for cancelled reservations, unless reservations are not cancelled within 24 hours of the arrival date.
Reservations cancelled less than 24 hours will be charged the full rate of the reservation to the credit card on file. Non-Arrivals will also be charged the full rate of the reservation.
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimize damage and associated costs.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products is not allowed in any rooms or facilities.
Pets

Pets are permitted at no extra charge, however we must be notified at the time of booking. Damage or stains caused by pets will be subject to charges, as listed above.
Parking
Guests accept that they park their vehicles at their own risk.

Payment Policy

Payment is to be made upon arrival by debit card, credit card, or cash. A credit card must be on file for incidentals and cancellations.

Cancellation Policy

Guest who need to cancel a booking should contact us as soon as possible. There is no fee for cancelled reservations, unless reservations are not cancelled within 24 hours of the arrival date.
Reservations cancelled less than 24 hours will be charged the full rate of the reservation to the credit card on file. Non-Arrivals will also be charged the full rate of the reservation.